Customer Reviews of Kerry Ford
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42 sales reviews
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Excellent Customer Service!
by Jessica on 02/07/2023When we were looking for a new truck we visited the Kerry website and found exactly what we wanted. We live out of state but the sales staff/manager were very helpful and patient as we asked a lot of questions to make sure we wanted to… purchase before we drove to pick it up and finalize the deal. We will definitely buy from them again when the time comes for a new vehicle.Car buying
by Joann 1976 on 09/16/2021Kerry Ford is a great place to buy a car. Chris Bennington really did a great job in selling me a car. He is quick, knowledgeable, and helpful.Fair pricing & easy to work with
by Infinity G37 on 06/16/2021I've recently bought a used car from Kerry Ford GMC...and the experience was quite comfortable...from Josh W. In Sales, Bud in closing to Dave in finance...knowledgeable and pleasant. I would do it again.Review
by gary1500 on 05/20/2021great sales team my only complaint car was not detailed at allAwful Customer Service
by Danny Stillwell on 02/17/2021First, I'm not one to write reviews but this dealership really pissed me off. Easily the worst service I've ever received The salesman who sold us our car was extremely rude and sighed when we would ask any questions. You could really… tell he wanted us gone. I purchased my car last May knowing it would need new tires relatively soon. Recently I just had an appointment to get new tires and they told me I was missing a Wheel locking lugnut key. They told me to call the dealership I purchased my car from or a Mazda dealership. I called Kerry Ford and was treated to the worst customer service. The lady was extremely rude and said if it wasn't in the car it's not our problem. Is the missing key a huge deal? No, but the way they acted toward me while buying and after is unacceptable. If you want terrible service and people who just want you in and out the door this is your place.Outstanding vehicle purchase
by John Q.. on 12/13/2020Thanks to Edmunds and Kerry Ford Buick GMC. Edmunds helped me find the needle in a haystack, allowing me to locate the truck I wanted with the features I wanted. I looked for this truck for 4 months. Kerry Ford had the truck and had set… the price fair. When I checked the truck out it had a few minor mechanical flaws. The truck had not been cleaned inside because it was a very recent trade in. We negotiated a little on price for the mechanical issues and over all I am very pleased and would do this deal again. Kerry Ford respected my time and I would recommend a friend to do business there. Kerry Ford was the best dealer I had visited in months.Ford F-150
by Chelsie E on 11/08/2020Kerry Ford went above and beyond for our family! They made sure we got the vehicle we want with all of the extras! We are extremely happy with our purchase!Happy Customers
by Snowy_Owl on 10/09/2020The staff at Kerry Ford, Inc. have all been extremely helpful, courteous and generous with me and my wife. Everyone, from our primary salesman to the manager of the store were very kind and positive. We were both very pleasantly surprised… at the even more amazing deal that we were given; better than what we had anticipated. I plan to tell my friends about what a great experience we had at Kerry Ford, Inc. You should check them out too!Great service
by Big Blue 250 on 07/22/2020I live over 100 miles from the dealership. I called a head to check the price. I was assured the price listed on the web site was correct. I had been talking with two other dealerships they wanted to come in and talk to them. This… dealership the sales manger called and answered all my questions before I drove up to the dealership. Everything we discussed on the phone 100% true. There was no surprise, when I plan to buy another car I will buy from Kerry Ford. Joe and Joel was Awesome.! Before I left the dealership, Joe example all the options on my new truck. He helped sync my mobile device to the truck. If you are considering buy a ford check them out. Joe is a great salesman, it was a pleasure to do business with.2020 Ford Edge
by mhammons on 02/26/2020Pleasant buying experience - highly recommend sales rep Chris! However, I was troubled about the high mileage (3500) on a 'new' car. My Sync even had the driver's and his wife's phones listed. In fairness, I was informed about the mileage… early in the transaction so I can't really complain. But, I can only hope the engine was broken in properly (the car has a hitch and you're not supposed to tow anything for the 1st 500 miles). I think it's presumptuous to assume that a future buyer would not mind that you drove their 'new' car around all winter.2019 Ford F-150
by Kammertime on 01/23/2020Very knowledgeable sales person. Great price.Ford F-150 with max towing package
by LarsGumby on 08/14/2019I felt that the online price listed was deceptive. MSRP shown, "Discounts And Incentives" shown leading to a great looking price. The untold story was that the "Discounts And Incentives" were not itemized, so when you arrived at the… dealer that was their starting price, which climbed as you found that you did not qualify for this or that. I also felt that while I was offered a discount for my (newer, less than 10 year old) trade-in, they essentially offered a less than reasonable price for the trade-in. This was essentially short by about the same amount as offered "discount". It required me to watch the math closely to avoid being confused by their offer(s). I prefer a more straightforward approach to offered price, offered trade-in allowance, financing options, etc. I had done considerable homework and felt that I needed watch the numbers going by very closely.M. White
by M.White on 08/01/2019Dealing with my salesman Brian W. was great. However after the deal was completed, I got the car home & upon further inspection I noticed my car has no handle to operate the tire changing jack. I called the dealership, was put on hold, got… the message system. I still did not get to speak to anyone about this problem. I also did not receive the second key I was told the car had when I test drove this car.F-150
by lil roo on 07/17/2019This was one of the easiest and best experiences I have had purchasing a new vehicle2019 F150 Sport from Kerry Ford
by Chris Bowman on 07/08/2019Kerry provided a very easy, convenient buying experience. They had an extensive selection and Brian Williams was a pleasure to work with on the purchase.Great Deal!
by David D. on 06/27/2019Easiest car buying experience ever.2012 Infiniti EX35 Purchase
by Ralph T. on 04/04/2019After seeing the vehicle on CarGurus, I had their representative "Amanda" place a call to the dealership to place a hold on the vehicle since we will be driving from Lexington, KY to Cincinnati, OH to purchase the vehicle. Upon arrival,… the vehicle was ready to view and our sales representative "Rick" was waiting to show us the automobile. We decided to purchase and were extended the utmost courtesy throughout the process of purchasing the Infiniti EX35. I would recommend this dealership and especially "Rick" if looking at this dealership to purchase either a new or used vehicle.Wonderful Job!!!
by Dawn M. on 04/02/2019Great experience with everyone we came in contact with. Love the idea of A-Team and a salesman that says we can call him anytime. Most don’t want to bother with you once you drive your new car off the lot but not Chris Moellers! Vast… improvement since we purchased our other car a few years back. Appreciate all you guys do and Thank You!Had to fight for the advertised price.
by Bluespower on 04/01/2019Wasted time negotiating just to get close to the advertised price, received less than kbb and edmunds on my trade in.Review
by Go Seth on 03/08/2019Seth did an excellent job on making sure he found me a car i can depend on... Not like most other places where they try and get a sale and put you n a car that will die the day after you get it. He gave me a carfax and let me know what they… did to service the car as well. I love my little impulaCar buying
by Todd ... on 03/01/2019Very good experience...Sales staff was very knowledgeable and good to work with...
About our dealership
Right By You...Over 50 Years Strong!
We're here to help you find the car of your dreams while keeping the car shopping process as simple as possible. Our experienced, hard-working staff will work with you and listen to you to satisfy your automotive needs, whether it's searching for your dream car, finding parts or simply providing advice! We have established this website not only to help you browse our inventory online, but also to provide you with quick, hassle free links to help inquire about auto financing, scheduling services, locating car parts and requesting more information about vehicles.
At Kerry Ford, we take pride in serving our Tri-State area customers and look forward to serving you soon!
What sets us apart
Right By You...Over 50 Years Strong!
Amenities
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Express Service