Kerry Ford

byFord Mustangon 10/01/2018

Started as soon as I arrived. Friendly. Good waiting room. Didn't take long.

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byTHM12345on 08/29/2018

Car that I saw online was waiting when I arrived. got to speak with the parts department and ask about additional items and the costs to install. when we finally talked numbers, we came to an agreement and the sale was finalized. Coming back for the add on items later in the week was just as flawless--they had loaner car for me and took care of my vehicle--got a call 2 days later and I picked it up the following evening after work. No issues. Friendly folks and I was extremely happy. This was not my first Ford dealer that I had visited--I had left another due to their inability to find a vehicle that I was interested in as well as treat me fairly. I am glad that I went to Kerry--I'll definitely go back AND recommend to others.

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byEd winstelon 08/06/2018

Very satisfied. Chad was great to work with

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byRuhRohRorgeon 08/01/2018

Looking for a F-150 in my price range. None could be found nearby but Kerry Ford had one that was close and they worked a great deal to earn my business. Highly recommend this dealer in the Cincinnati area. Did all the work online via Ford.com site for the financing approval so I knew going in what I could afford. Paperwork signing was a breeze. No hassling with other personnel.

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bykrh1979on 07/20/2018

I had a great experience with Kerry Ford. They were personable and honest. Great prices on new vehicles and extremely easy to work with. I will definitely be back and will encourage others to buy from Kerry Ford as well.

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byjmdieselon 07/19/2018

Quality of work was great not real good at getting back with you about issues in the process but they did have construction going on

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byBulldogon 07/05/2018

Very curtious and friendly. Great service !

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byJohn1234on 04/13/2018

Me and the gf went to Kerry Ford about one month ago to trade in a 2012 Acura Tl that we bought there one year ago. We spoke to Bruce. We explained to him what we wanted to do and the payment we wanted to stay around. He had us test drive a 2014 Explorer that had some issues , there was a knocking noise when Bruce started it up, there was some bondo work on the rear hatch and the hood was paint chipping real bad. Explained all the issues to him. He then looked over the car and said he could give us 10,000 for it and that if we waited for Joel to come in that he maybe able to do more this was on a Saturday night. Bruce said he would contact us on Sunday if not then he would on Monday. Well 3 weeks later we heard nothing. We both went to opening day and happened to see another guy we know there that works at Kerry and explained to him out issue. The next day I received a message from Bruce on Facebook asking us if we were still interested in a Explorer. I sent him a message back explaining our fustration that he should have contacted us not 3 weeks later. I explained to him I would talk with the girlfriend and see what she wanted to do. I messaged him back a day later and asked him when he and Joel would be there he said Saturday after 12. Saturday came around we went up there and talked to him about what we wanted to do and he said that he would see what he would do. The only Explorer they had was the one that we test drove a month ago that had a lot of issues said he would have to do better on the price if they were going to fix the issues. He took her car back to someone to look over it again but this time they said they would give 9000 for it. Still would not budge on the explore with the issues. Again we explained to Bruce and now Chris that she didnt want to go over 350 a month payment so we signed a letter/ offer sheet. So Bruce ran Amanda's report and Joel told him he could get her approved but she would have double apr then what she has now and a payment of 450 a month. Bruce told me that in order to get the payment she wants I have to co-sign again. I said you know you can get her approved , and I dont want you to come back and say the payment is 354 or 356 it has to stay under 350. Bruce said to me Amanda and Chris yes Joel says he can do it. He asked me what my score was and I said between 650 and 670, he proceeded to say no worries then. My score came back at a 693. After 5.5 hours of being there Bruce says the banks are closed that Joel will have to work on it Monday and that he would call us in the afternoon. One pm came around and no call, so I sent a message to Bruce on Facebook asking him if there was a update. He read it right away and nothing was said all day. Monday night Amanda called Bruce and had to leave a message. Tuesday came around and still no call Amanda decided to call again and was able to get a hold of Bruce he said he was busy yesterday and that Joel is off today that we would have to call Bruce tomorrow to find an update. I contracted Joel on Facebook and explained to him our fustration that no one is calling us or letting us know anything. I called Wednesday to speak to Bruce only to find out that he is off. I have bought 4 cars from Kerry Ford and GMC in the past hence why i keep going back. I dont normally write reviews but this is the second time ive had a issue of the last two cars I purchased. Please view yelp for all the horror stories.

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byJacksok2on 03/15/2018

To be honest, when my wife and I arrived at the dealership we were somewhat put off by the lack of customer service. We were told later by someone (after standing there for over 10 minutes) that we were in the wrong section. Once we did get to the correct department people were mostly friendly. Overall it started off rocky but ended well.

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byJackarooon 03/10/2018

They don't even deserve one star! My sister and I went to drive and buy a used car she was pre approved through her credit union they were made aware of this. They only wanted to talk about what she wanted her payment to be which should not have been an issue she was pre approved for her own loan. Needless to say it was very obvious they were selling her the car based on payment not sales price. They came to the table with an offer of $250.00 per month on a 14700.00 care for 60 months and she had a trade that had a trade in value of 6500.00 sales tax would have been 7.25%. 250 a month x 60 months is 15,000.00 she would have paid at least 6 grand too much did that car! What a ripoff [non-permissible content removed]

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byRickej34on 03/08/2018

We have been dealing with Kerry Ford for many years. They have been very helpful with anything we need. That’s why we keep coming back.

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byVJGMochion 01/10/2018

The salesman, Jay Turner, was excellent. He was friendly, not pushy, he was knowledgeable and honest. One thing that bothered me was how the price of the car was advertised on the internet. The price listed was based on the assumption I would trade in my 2007 or newer car, and that I would fiance at 6.9%. This was listed on the internet but in small print, so I felt it was a bit deceptive. A better way to list the price would be without those contingencies, and indicate the price would be even lower with a trade in and with financing. Also, my parking brake has some slack in it and needs to be adjusted.

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byJenJenWMon 01/09/2018

We came in late, didn’t expect to get helped the way we did. Ended up getting what we wanted for our trade and getting the car we wanted! A ‘17 Focus ST in a yellow so bright it could hurt your eyes. Overall a nice experience. We had initially brought in a form that said we would get a $1,000 gift card. Didn’t find out we weren’t getting it until after the purchase took place. Apparently you can only use 1 discount or offer per purchase. It makes sense, just wish we would’ve known before the end of the deal. Kelsey was very nice and seemed to care about us getting what we wanted. Only other gripe would be the car wasn’t washed before we drove home but I think that is because it was so late.

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byCjenkins76on 01/08/2018

Highly satisfied with service process! Simply the most professional and caring dealer in the tri- State area !!

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byEdgeFan1on 12/29/2017

We had a fantastic experience at Kerry Ford. The sales people were friendly, respectful, and very receptive to our wants and needs.

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byMdhartmanon 12/25/2017

Got me in and out in a timely manner.

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byKcarpenter01on 11/30/2017

My experience was amazing. Lucas was so much help and was there through the emotional ride for me the whole time. It was my first car purchase ever and will definitely be coming back when it’s time for a new one.

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byLarrytrafon 08/25/2017

Everything was great. Took my truck in right away. Changed oil and filter and rotated the tires. Only issue is now it seems that I have a vibration at 75mph that I didn't have prior to rotating the tires.

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bythemanmanson 09/13/2016

The Springdale location is the worst experience I've ever had buying a car and we will never be back. From the moment we started negotiating, they were difficult and shady and ended up trying to screw us out of everything they'd promised us. From the price agreement, to removing stickers on the jeep, to giving us a hardtop (they tried to give us one that didn't even fit the jeep!), all of it they tried to back out of. Not only that but they wouldn't answer our phone calls or get back to us and we had to drive all the way up to the dealership (over an hour drive) to get them to respond. They were also verbally disrespectful to my dad and myself. My main regret in dealing with them is that I didn't walk out on them and just let them sue me for the money, based on principle. No one should be treated that way when they're paying that much money for something. And when a company has issues like theirs, it's top down, so we would never go back...not even for an amazing deal.

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bymbell1465on 04/12/2016

outstanding job in finding what i wanted. sales process was made very easy. well worth the 35 mile trip to get to this dealer as they went out of their way to put me in the car i wanted. the other dealers were just not that interested in what i wanted, but Kerry Ford did listen and I couldn't be happier

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byrecycledougon 01/15/2016

I began purchasing my vehicles from Kerry Ford after I had brought in a Ford truck to Kerry that I had bought at another dealership and I was not satisfied by that dealer's repair work on my truck. Kerry solved the repair issue and professionally got the job done the first time. I can bring my truck in for an oil change at 7:30 AM and I am driving to work by 8:00 AM... The service people are always friendly and genuinely interested in making sure that their work is done to my satisfaction. I might add that I buy my tires from Kerry because I have not found a better price in town at any of the tire stores... It makes things easy for me to get the free tire rotation along with an oil change. Versus having to make a special appointment at a tire store...

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