Customer Reviews of Jake Sweeney Chevrolet
Review type:
Write a review: Sales
26 sales reviews
Sort by:
A Five-Star Experience with Deondre Hill – Trust in Chevrolet Restored!
by N Allen on 03/04/2025I recently had the pleasure of purchasing a 2024 Chevrolet Colorado Z71, and I can confidently say that my experience with Deondre Hill was nothing short of exceptional. From the moment I walked onto the lot, Deondre made it his priority to… ensure that I was comfortable, and completely at ease throughout the entire process. Car buying can sometimes be stressful, but Deondre’s professionalism, patience, and genuine care turned it into an experience I will always appreciate. What stood out the most was his unwavering commitment to making sure I was in good hands—not just during the sale, but well after. Deondre went above and beyond to assure me that if anything were to go wrong, he and the dealership would be there to make it right. That kind of dedication is rare, and it speaks volumes about his integrity and the way he, Chevrolet, and this Dealership values customers. Perhaps the most remarkable part of my experience is that it completely restored my trust in Chevrolet. Thanks to the way Deondre and his team handled my sale and overall situation, I now have full confidence in both the brand and this dealership. It’s not every day you find a salesman who truly cares about his customers, and I will gladly recommend Deondre Hill to anyone looking to buy a vehicle. If you’re in the market for a vehicle, especially a Chevrolet, do yourself a favor and ask for Deondre—you won’t regret it!Brandon Caruso
by CarusoB on 12/12/2024updated 12/19/2024Experience was solid! Everything was handled to a T, and we were in and out in a jiff. Everything was very thorough and even the test drive was stress free.Caruso, we're delighted to hear that your experience at Jake Sweeney Chevrolet was smooth and stress-free! Thanks for sharing this positive feedback with us. Safe travels in your new ride!
Best Car Buying Experience …. EVER!
by Amy Shahandeh and Rose Harris on 09/03/2024I could not recommend Jake Sweeney Chevrolet enough. They made the car buying process for my 16 year old daughter beyond easy and took a personalized approach to ensuring it was memorable for her. The team worked hard to put together a… package that worked for us, and truly went above and beyond. I have never been so truly touched by the overwhelming sense of personalization and genuine hard work this team put in to care for their customers. You can tell immediately they want you to be their customer for life. I can strongly say I will never go anywhere else to purchase a car. Thank YOU!!!Amy, we're delighted to hear that our team at Jake Sweeney Chevrolet made the car-buying process so special for your daughter. Thank you for sharing such heartfelt feedback and choosing us! We hope your daughter enjoys her new ride!
New SUV purchase
by Mark3674 on 02/16/2024Great experience, wide selection of vehicles for every budget. Donate Henley was very knowledgeable, experienced and only promised what he could deliver. I highly recommend him and Jake sweeney. I would/will definitely purchase from them… again.Hi Mark! We're so glad to know you had a great experience with us at Jake Sweeney Chevrolet! It's wonderful that Donnie was able to help find the perfect vehicle for your needs. We appreciate your recommendation and look forward to assisting you again in the future!
Ryan was great!
by Angie Stroup on 01/30/2024I had been in a car accident, and needed a vehicle now! Ryan Putthoff worked with us until he found a vehicle for me! He was always polite, kind, and calm. It took a while for me to pick one, but he kept bringing them until he found just… the right one, a Chevy Trax! I would recommend him to anyone looking to purchase a car. The whole process went smoothly. They were not pushy, or tried to sell me things I did not need, like other dealerships. My car is fully warranted for its lifetime. Everyone was friendly, and we didn’t feel uncomfortable or anxious like in other dealerships I’ve been to. Just an all around good experience for us. Thanks again Ryan for all of your help!Angie, we're so glad to know that Ryan was able to assist you in finding the perfect Chevy Trax at Jake Sweeney Chevrolet. We strive for a smooth and comfortable car-buying experience. Thanks again for choosing us!
JAKE SWEENEY CHEVROLET - SPRINGDALE
by DEBBIEM on 12/06/2023I met with Tyler, sales rep for Jake Sweeney. He was magnificent. He took the time to explain everything to me. He is extremely knowledgeable and wasn't at all pushy. They should be very lucky to have him represent their BRAND. I will… refer him to all of my friend's.We're so glad to know that Tyler was able to provide you with a great experience at Jake Sweeney Chevrolet, Debbie. It's wonderful hearing how knowledgeable and helpful he was during your visit. Thanks for the referral, we appreciate it!
Awesome sales experience!
by Hailey H on 11/30/2023This Jake Sweeney location is awesome. Josh Hardwick, our sales associate, was very knowledgeable and was attentive to our needs and preferences. We walked away with a gorgeous Ford that will serve our family for years to come. If you're… looking to buy a car, Josh is your guy!Hailey, we're so glad to know you had a great experience with Josh at our Jake Sweeney Chevrolet location. Enjoy your new Ford and don't hesitate to reach out if there's anything else we can do for you!
Doesn’t get any better!
by matttan on 07/17/2023Brad is the man! I HIGHLY recommend you walk in the sales door and ask for him!! it will be a great experience, you’ll thank me!! wish I could give the review more than five stars! Brad is a straight shooter who’s not trying to give you an… upsell! hands-down the best auto sale I have ever experienced! Picture this: a salesman who is not trying to sell you anything but to only facilitate what you want!! he won’t sell you on a pipe dream, he won’t get your hopes up and he will move heaven and earth to create an easy, stress-free and positive car buying experience! he will explain every aspect of the process as you’re going through it so that you will understand and can make educated decisions! not only did I experience It, i witnessed it with his others customers he really goes above and beyond for his customers! I will be definitely going back to Brad for my next vehicle not to mention I am going to refer everybody i know that’s in the market for a car to him! Jake sweeney chevrolet is great dealership and is truly lucky to have such an all-star asset on their sales team!Thanks for the amazing review, Matt! We're so glad to hear that Brad provided you with an exceptional car buying experience. He truly goes above and beyond for his customers. We appreciate your recommendation and look forward to serving you again in the future at Jake Sweeney Chevrolet!
My New 2022 Chevy Equinox LT - Jake Sweeney Chevrolet
by Jason Haj on 06/29/2022Well lets just start off that Kevin VanArsdale, my Sales Rep., was just absolutely amazing. I went in to purchase a 2020 Chevy Equinox and left with a Absolutely Gorgeous 2022 Chevy Equinox. Kevin was not forceful or pushy. He listened,… understood, and explained everything. He was quick he didn't keep me waiting on anything. This was by far the BEST experience I have ever had at a any dealership when it comes to Sales Reps. It was a privilege to have Kevin as my Sales Rep for Jake Sweeney Chevrolet. The only recommendations I would even give would be for the personnel that clean a brand new vehicle is that it Brand New there should not be any paint blemishes. For example My 2022 Chevy Equinox LT is White and on the Passenger Side Front Door Handle there is some red color on it which was there when I looked at it to purchase. On another not when I took my new Equinox home that day, my neighbor love it so much that they went the next day to Jake Sweeney and purchased a 2019 Chevy Equinox Black very Nice. Now I am getting ready to go back to Kevin and purchase a 2nd Chevy Equinox for my wife on the 27th. Jake Sweeney Chevrolet in my opinion will always have my business now and in the future. Thanks Kevin you made it the Best, Superb Job!!!!New Truck Purchase
by Truck Buyer on 06/26/2022Rich the sales person help put us in perfect truck for us.Ordered a new truck and they cancelled the order without telling us
by nochevtruck on 12/09/2021Do not purchase, trade, or have your vehicle serviced at this dealership. They are really all about how much money they can make, could care less about customer service, and no care for the brand that they represent. Went to this… dealership to place an order for a replacement vehicle. Please keep in mind I have previously bought a truck from them (not the one being replaced) and have had my car serviced there for years. I am also part of the GM Family First. Before placing our order we gave the dealership our case number, adviser's name, and number. They spoke to our advisor, knew that we were placing this order to replace the GM vehicle that we currently own. Days after we spoke with the dealership, we go in and place the order. We placed the five hundred dollar deposit down on this truck and received an order number. THREE WEEKS later this dealership cancelled our order without telling us. We found out when we checked our status on Chevrolet's website. When I spoke with the dealership to find out what happened, I was told that they cancelled the order because they were not going to make any money off of this truck. That was their only excuse as to why they cancelled this order - no other reason than because they were not going to make any money off of this truck. Please do not support this business in any way.Poor Customer Service, never respond to emails
by Seth White on 08/04/2021Terrible service. Temporary tags expired on new leased vehicle, reached out to salesman to figure out where my new tags/plates are, no email or phone call for 5 days. Once he finally got back, he said they were on their way and should be… here on the following Thursday. Two days later, he figured out there was an issue with a payment. We fixed that issue and he said they would be send out to me. Over fourteen days later and still no tags/plates. During this process, I received no phone calls, only emails that were always delayed. During the 5 day period of no contact, I tried to ask for the manager, they said he would not be able to help and didn't transfer me. I tried to email the sales manager, no contact from him as well. Never will come back to this trash place again.Thank you for reaching out to us, your experience is taken seriously by our entire team. We know our customers’ time is valuable and we understand your point of view. If you are open to giving us another chance to make this right, please contact us so we can discuss details of your time with us.
No communication
by Linden Brandes on 03/26/2021I made an appointment to look at a used vehicle. Upon arrival the Salesman acted as if he didn't know why I asked for him. After I explained why I was there he took my information to allow us to drive the vehicle. He departed and 25… minutes later returned, only to inform us that the vehicle wasn't at that dealership and in fact it was already sold . Why waste the time to set an appointment and my time traveling to purchase a vehicle that had already sold. If, was a bait and switch tacit. It's very unprofessional and in my mind dishonest. I will never recommend or set foot on another Sweeney dealership. We in fact was looking at second vehicle but it also was sold.Thank you for leaving us this review, Linden. We strive to have every customer drive off our lot in a car they love, and it seems like the vehicle you were interested in was no longer available. If you’d like, we would be happy to find another vehicle to suit your needs. Please feel free to contact us if you have any other questions or inquiries. Take care. Best, The Jake Sweeney Chevrolet Team
Terrible place that’s willing to rip you off
by David on 01/20/2021What can I say besides, don’t buy a car from Jake Sweeney Chevrolet (JSC). For those of you looking for a quick read JSC will blatantly lie to you, miss advertises their cars, do not detail or inspect their cars, and will not return phone… calls. If I had to say one positive thing about my experience at JSC it would be that JSC does full up your gas tank before you leave the dealership, which I’m assuming is their bare minimum standard to seem like they care about their customers. Fortunately for me, my family has been buying or working for GM for +40 years so I was able to see through their lies but would like to inform other buyers so they can be cautious in their experiences at JSC. Firstly, I will comment on just how JSC will blatantly lie to your face and miss advertise their cars. I went to see a 2017 Cadillac CTS with 3600 miles on it. Fortunately, in a thorough check over, I realized that the car was advertised with over 8000 miles missing from the actual odometer reading (actual mileage was +44000). I was told the $500 they took off the sticker price, which was originally for me “coming in” to JSC, was sufficient for the mileage difference as they did not want the price of the car to reflect the actual mileage of the car. After the pricing and mileage debacle it came time for me to ask about extended warranties. Be careful when buying a extended warranty from JSC as they WILL NOT tell you who you are getting the warranty through until you sign everything. I don’t live in Cincinnati and will be unable to fully use their dealership warranty so I asked for a GMEPP/ GMPP warranty. I originally was told that the finance manager will tell me more about the warranty. After pushing more I was told that GMPP is “not a thing” which is a blatant lie (I will add a link to GM’s web site at the end of the review). After calling them on this the narrative changed to my “Cadillac does not offer GMPP” which also is a blatant lie. I also called them on this lie, then found out that JSC does not offer GM warranties because of their dealership warranty. Finally, after arriving at the finance managers office he reviewed the warranty information with me and I realized that JSC “GMPP equivalent warranty” was actually $2600 of useless exclusive warranties, in other words, it includes everything except a very long list of essential vehicle items (excluded coils, plugs, headlights.. etc). I was told that the $2600 warranty was bumper to bumper which was a lie. My car clearly was not detailed or inspected before being sold. Unfortunately for me, I test drove and bought at night so I did not notice all of the splashes on the steering wheel, on the dash board, the door handles being dirty, and clearly no cleaning was done around the center console of the car. To my surprise when I drove the car the morning after I bought it, I also had to clean and sweep the car. This was very annoying as I had just spent over $25000 for a dirty car. I guess this should not have been a surprise with all of the other events, but the first time I drove in the rain, I also had to stop at Auto Zone for some new windshield wipers. I tried to call the sales manager to see if they would detail the car, get me wiper blades, or even just discuss what they could do to try and repair our relationship however, I missed his call one time and he hasn’t returned or answered any of my 3 calls and messages. How am I supposed to think that your service department will take care of my car (if you want to keep the dealer warranty intact you have to do ALL of your service at JSC), if you can’t even take care of the car before you sell it? Overall, I will not buy another vehicle or have my car serviced at JSC because they quite clearly only care about their bottom line and not the car or the customer buying the car. This was my first vehicle/ GM purchase and even with my family’s long lineage with GM, I likely bought my first and last GM because of Jake Sweeney Chevrolet.Hello David, we have seen this review and are concerned with the experience you described. It is not our team’s standard quality of service and we would like to discuss what happened in greater depth if you are available. Please contact us to get in touch so we can work towards an understanding. Thank you. Best, The Jake Sweeney Chevrolet Team
Love my car !
by Stacey w on 08/30/2020Had a great experience with Jake Sweeney Chevy! Joe W & Ryan M are great people and helped me find the right fit and right price!We appreciate you for taking the time to give us such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Best, The Jake Sweeney Chevrolet Team
We appreciate you for taking the time to give us such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Best, The Jake Sweeney Chevrolet Team
Buyer beware
by Buyer beware on 08/07/2020Never again will I purchase a car from this place.Put 11 g down got car dirty and broken promises from sales rep and manager. Very unprofessional.We’ve received your comments and are reviewing your feedback with our team. Please reach out to us directly as soon as possible so we can discuss your visit. Best, The Jake Sweeney Chevrolet Team
Don’t waste your time
by Victoria C on 06/29/2020I recently bought a 2017 High Altitude Jeep Patriot from Jake Sweeny at what I thought was a good price. Even with the discount on my car, it's not worth the hassle of doing business with this shady dealership. I had done research online… and decided to buy the Patriot for the package it was equipped with, including remote start and keyless entry. I wasn’t aware until I got home around 9:00 that night, after waiting 3 hours to speak with someone in finance, that I had only been given a spare key and not the key fob so that I could use the features that made me choose the Jeep to begin with. When I asked the sales guy I had worked with what we could do about getting me a key fob I was told that the dealership could make me one “at cost”; the key fob would be $160 and the programming fee would be $50. (I spoke with another dealership that told me they could do a key plus the programming for $150). I decided that physically going to the dealership would be the best way to actually get something done about it. I spoke with a different salesperson who informed me the manager was too busy to talk with me, but would give me a call Monday morning and would make it right. I spoke with Ryan McMain, the used car sales manager, who told me he would be willing to split the cost of the key fob, but that it would still cost me $100. After explaining to him that I would have gladly paid for a fob if I had known while I was there originally there, but since it wasn’t negotiated as part of the cost I would like to have one provided as it should have been in the first place. He told me he understood but they simply couldn’t do that. An argument ensued and finished with Ryan telling me he was done and practically hanging up on me. In my opinion this is ludicrous, a reasonable person would expect that their 3-year-old vehicle advertised with remote start and keyless entry would come standard with a key fob to use those features. A reasonable person would also expect for the dealership to take their customer satisfaction seriously. I assured Ryan that I would make sure to let as many people as I could know that Jake Sweeny Chevrolet is shady, to which he responded “make sure you let them know what a great deal you got on that car too”, shortly before hanging up on me. So, People of Yelp, I’d like to let you know exactly what sort of “great deal” I got on my car. I paid $15,000, a pretty standard price for this car, but by no means a “great” deal. At the time of signing I also paid a $250 dealership fee, $300 for a warranty package I was told was included. Now I’ll have to shell out another $100, at least, for a key fob and I’ll have to pay to get the car detailed because Jake Sweeny didn’t bother to make sure the car was cleaned before it left the lot. All in all, this ended up not being the good deal I thought I was getting, and certainly not the great deal they want me to believe I got. Don’t waste your time and money with these [non-permissible content removed].We appreciate the opportunity to hear more about your recent visit to our dealership. Our customers are our top priority, and we strive for satisfaction. If you are feeling as if your needs were not met, then it is apparent we fell short of our customer service goal. Please contact us at your earliest convenience as we would like to further discuss your visit. We look forward to the opportunity to speak with you. Best, The Jake Sweeney Chevrolet Team
Amazing experience
by Samantha Gorby on 10/19/2019I would highly recommend this dealership! Everyone was great & Trent Beckham who assisted every step of the way was awesome & got me the best deal possible!Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day.
Extremely happy client
by Brittany on 08/20/2019I highly recommend buying here ! I got an incredible deal on our purchase through Tim Bowman, he made this a fun process not stressful or scary! He made sure we got exactly what we wanted. I cannot begin to explain how helpful Sales… Manager Mike Thom has been with my whole experience. They've been so helpful, honest, and upfront with the entire process! I purchased a 2014 GMC Sierra SLT last month and we'll never EVER work with anyone else in the future! The effort they made to make sure my truck was in great condition & how fast they acted on my concerns I couldn't ask for better people to work with. Mike sincerely cared about my family & making sure we we're happy during the entire process. THANK YOU, THANK YOU!! (Also Mike in service you can fix anything! You were so kind to me thank you again guys!!)Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Best, The Jake Sweeney Chevrolet Team
Lewis Collins is the best!
by Lisamcombs69 on 08/15/2017We just purchased a 2015 Silverado from Lewis Collins at Jake Sweeny on Kemper Road and couldn't be more impressed!! His honesty and integrity shined through and made the buying process smooth. He went above and beyond every step of the way… exceeding anything we could have hoped for! Lewis Collins makes you feel like family not just another sale in the books. Go see Lewis at Jake Sweeny on Kemper and leave feeling great with your new vehicle!!Recommend Jake Sweeney Tri-County
by DennisJK on 04/29/2017I recently purchased a Toyota Tundra from James Eshleman at Jake Sweeney in Tri County. James was very knowledgeable about the truck I was interested in and was truly helpful in my decision to buy. Purchasing was very straight forward… process. I recommend this dealership.
Nissan 370Z
Toyota 4Runner
Mercedes-Benz C-Class
Honda CR-V
Videos
About our dealership
Why buy from Jake Sweeney Automotive?
1. We have been around for 4 generations & 100 Years!
2. Lifetime Mechanical Protection
3. Over 3000 New & Used Vehicles in Inventory
4. Vehicle Exchange Program
5. GM Certified Sales & Service
6. OEM Certified Technicians
7. Top Certified in State of Ohio
8. Financing Options for Everyone
9. We Support the Local Community
10, OEM & GM Certified Bodyshop
What sets us apart
Jake Sweeney Automotive is the home of "Lifetime Mechanical Protection"!
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
Languages Spoken (1)
- Spanish
Thank you for sharing such a detailed and positive review of your experience at Jake Sweeney Chevrolet! We're delighted to hear that Deondre provided exceptional service and restored your trust in the brand. Your recommendation means a lot, and we're here if you need anything else down the road. Enjoy every moment with your new 2024 Chevrolet Colorado Z71!
by Jake Sweeney Chevrolet on 03/05/2025