Jake Sweeney Chevrolet

What can I say besides, don’t buy a car from Jake Sweeney Chevrolet (JSC). For those of you looking for a quick read JSC will blatantly lie to you, miss advertises their cars, do not detail or inspect their cars, and will not return phone calls. If I had to say one positive thing about my experience at JSC it would be that JSC does full up your gas tank before you leave the dealership, which I’m assuming is their bare minimum standard to seem like they care about their customers. Fortunately for me, my family has been buying or working for GM for +40 years so I was able to see through their lies but would like to inform other buyers so they can be cautious in their experiences at JSC. Firstly, I will comment on just how JSC will blatantly lie to your face and miss advertise their cars. I went to see a 2017 Cadillac CTS with 3600 miles on it. Fortunately, in a thorough check over, I realized that the car was advertised with over 8000 miles missing from the actual odometer reading (actual mileage was +44000). I was told the $500 they took off the sticker price, which was originally for me “coming in” to JSC, was sufficient for the mileage difference as they did not want the price of the car to reflect the actual mileage of the car. After the pricing and mileage debacle it came time for me to ask about extended warranties. Be careful when buying a extended warranty from JSC as they WILL NOT tell you who you are getting the warranty through until you sign everything. I don’t live in Cincinnati and will be unable to fully use their dealership warranty so I asked for a GMEPP/ GMPP warranty. I originally was told that the finance manager will tell me more about the warranty. After pushing more I was told that GMPP is “not a thing” which is a blatant lie (I will add a link to GM’s web site at the end of the review). After calling them on this the narrative changed to my “Cadillac does not offer GMPP” which also is a blatant lie. I also called them on this lie, then found out that JSC does not offer GM warranties because of their dealership warranty. Finally, after arriving at the finance managers office he reviewed the warranty information with me and I realized that JSC “GMPP equivalent warranty” was actually $2600 of useless exclusive warranties, in other words, it includes everything except a very long list of essential vehicle items (excluded coils, plugs, headlights.. etc). I was told that the $2600 warranty was bumper to bumper which was a lie. My car clearly was not detailed or inspected before being sold. Unfortunately for me, I test drove and bought at night so I did not notice all of the splashes on the steering wheel, on the dash board, the door handles being dirty, and clearly no cleaning was done around the center console of the car. To my surprise when I drove the car the morning after I bought it, I also had to clean and sweep the car. This was very annoying as I had just spent over $25000 for a dirty car. I guess this should not have been a surprise with all of the other events, but the first time I drove in the rain, I also had to stop at Auto Zone for some new windshield wipers. I tried to call the sales manager to see if they would detail the car, get me wiper blades, or even just discuss what they could do to try and repair our relationship however, I missed his call one time and he hasn’t returned or answered any of my 3 calls and messages. How am I supposed to think that your service department will take care of my car (if you want to keep the dealer warranty intact you have to do ALL of your service at JSC), if you can’t even take care of the car before you sell it? Overall, I will not buy another vehicle or have my car serviced at JSC because they quite clearly only care about their bottom line and not the car or the customer buying the car. This was my first vehicle/ GM purchase and even with my family’s long lineage with GM, I likely bought my first and last GM because of Jake Sweeney Chevrolet.