Customer Reviews of Jake Sweeney Chevrolet
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A Five-Star Experience with Deondre Hill – Trust in Chevrolet Restored!
by N Allen on 03/04/2025
I recently had the pleasure of purchasing a 2024 Chevrolet Colorado Z71, and I can confidently say that my experience with Deondre Hill was nothing short of exceptional. From the moment I walked onto the lot, Deondre made it his priority to… ensure that I was comfortable, and completely at ease throughout the entire process.
Car buying can sometimes be stressful, but Deondre’s professionalism, patience, and genuine care turned it into an experience I will always appreciate. What stood out the most was his unwavering commitment to making sure I was in good hands—not just during the sale, but well after. Deondre went above and beyond to assure me that if anything were to go wrong, he and the dealership would be there to make it right. That kind of dedication is rare, and it speaks volumes about his integrity and the way he, Chevrolet, and this Dealership values customers.
Perhaps the most remarkable part of my experience is that it completely restored my trust in Chevrolet. Thanks to the way Deondre and his team handled my sale and overall situation, I now have full confidence in both the brand and this dealership. It’s not every day you find a salesman who truly cares about his customers, and I will gladly recommend Deondre Hill to anyone looking to buy a vehicle. If you’re in the market for a vehicle, especially a Chevrolet, do yourself a favor and ask for Deondre—you won’t regret it!
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by Linden Brandes on 03/26/2021I made an appointment to look at a used vehicle. Upon arrival the Salesman acted as if he didn't know why I asked for him. After I explained why I was there he took my information to allow us to drive the vehicle. He departed and 25… minutes later returned, only to inform us that the vehicle wasn't at that dealership and in fact it was already sold . Why waste the time to set an appointment and my time traveling to purchase a vehicle that had already sold. If, was a bait and switch tacit. It's very unprofessional and in my mind dishonest. I will never recommend or set foot on another Sweeney dealership. We in fact was looking at second vehicle but it also was sold.Thank you for leaving us this review, Linden. We strive to have every customer drive off our lot in a car they love, and it seems like the vehicle you were interested in was no longer available. If you’d like, we would be happy to find another vehicle to suit your needs. Please feel free to contact us if you have any other questions or inquiries. Take care. Best, The Jake Sweeney Chevrolet Team
Terrible place that’s willing to rip you off
by David on 01/20/2021What can I say besides, don’t buy a car from Jake Sweeney Chevrolet (JSC). For those of you looking for a quick read JSC will blatantly lie to you, miss advertises their cars, do not detail or inspect their cars, and will not return phone… calls. If I had to say one positive thing about my experience at JSC it would be that JSC does full up your gas tank before you leave the dealership, which I’m assuming is their bare minimum standard to seem like they care about their customers. Fortunately for me, my family has been buying or working for GM for +40 years so I was able to see through their lies but would like to inform other buyers so they can be cautious in their experiences at JSC. Firstly, I will comment on just how JSC will blatantly lie to your face and miss advertise their cars. I went to see a 2017 Cadillac CTS with 3600 miles on it. Fortunately, in a thorough check over, I realized that the car was advertised with over 8000 miles missing from the actual odometer reading (actual mileage was +44000). I was told the $500 they took off the sticker price, which was originally for me “coming in” to JSC, was sufficient for the mileage difference as they did not want the price of the car to reflect the actual mileage of the car. After the pricing and mileage debacle it came time for me to ask about extended warranties. Be careful when buying a extended warranty from JSC as they WILL NOT tell you who you are getting the warranty through until you sign everything. I don’t live in Cincinnati and will be unable to fully use their dealership warranty so I asked for a GMEPP/ GMPP warranty. I originally was told that the finance manager will tell me more about the warranty. After pushing more I was told that GMPP is “not a thing” which is a blatant lie (I will add a link to GM’s web site at the end of the review). After calling them on this the narrative changed to my “Cadillac does not offer GMPP” which also is a blatant lie. I also called them on this lie, then found out that JSC does not offer GM warranties because of their dealership warranty. Finally, after arriving at the finance managers office he reviewed the warranty information with me and I realized that JSC “GMPP equivalent warranty” was actually $2600 of useless exclusive warranties, in other words, it includes everything except a very long list of essential vehicle items (excluded coils, plugs, headlights.. etc). I was told that the $2600 warranty was bumper to bumper which was a lie. My car clearly was not detailed or inspected before being sold. Unfortunately for me, I test drove and bought at night so I did not notice all of the splashes on the steering wheel, on the dash board, the door handles being dirty, and clearly no cleaning was done around the center console of the car. To my surprise when I drove the car the morning after I bought it, I also had to clean and sweep the car. This was very annoying as I had just spent over $25000 for a dirty car. I guess this should not have been a surprise with all of the other events, but the first time I drove in the rain, I also had to stop at Auto Zone for some new windshield wipers. I tried to call the sales manager to see if they would detail the car, get me wiper blades, or even just discuss what they could do to try and repair our relationship however, I missed his call one time and he hasn’t returned or answered any of my 3 calls and messages. How am I supposed to think that your service department will take care of my car (if you want to keep the dealer warranty intact you have to do ALL of your service at JSC), if you can’t even take care of the car before you sell it? Overall, I will not buy another vehicle or have my car serviced at JSC because they quite clearly only care about their bottom line and not the car or the customer buying the car. This was my first vehicle/ GM purchase and even with my family’s long lineage with GM, I likely bought my first and last GM because of Jake Sweeney Chevrolet.Hello David, we have seen this review and are concerned with the experience you described. It is not our team’s standard quality of service and we would like to discuss what happened in greater depth if you are available. Please contact us to get in touch so we can work towards an understanding. Thank you. Best, The Jake Sweeney Chevrolet Team
Reimbursement
by Janeece on 11/24/2020Never received my money back!! Very disappointed!! It’s been almost a week that I have been trying to get my money back!! I will be calling corporateWe appreciate you taking the time to reach out to us. We are currently looking into this matter and will be in touch shortly.
Love my car !
by Stacey w on 08/30/2020Had a great experience with Jake Sweeney Chevy! Joe W & Ryan M are great people and helped me find the right fit and right price!We appreciate you for taking the time to give us such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Best, The Jake Sweeney Chevrolet Team
We appreciate you for taking the time to give us such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Best, The Jake Sweeney Chevrolet Team
Buyer beware
by Buyer beware on 08/07/2020Never again will I purchase a car from this place.Put 11 g down got car dirty and broken promises from sales rep and manager. Very unprofessional.We’ve received your comments and are reviewing your feedback with our team. Please reach out to us directly as soon as possible so we can discuss your visit. Best, The Jake Sweeney Chevrolet Team
Don’t waste your time
by Victoria C on 06/29/2020I recently bought a 2017 High Altitude Jeep Patriot from Jake Sweeny at what I thought was a good price. Even with the discount on my car, it's not worth the hassle of doing business with this shady dealership. I had done research online… and decided to buy the Patriot for the package it was equipped with, including remote start and keyless entry. I wasn’t aware until I got home ‪around 9:00‬ that night, after waiting 3 hours to speak with someone in finance, that I had only been given a spare key and not the key fob so that I could use the features that made me choose the Jeep to begin with. When I asked the sales guy I had worked with what we could do about getting me a key fob I was told that the dealership could make me one “at cost”; the key fob would be $160 and the programming fee would be $50. (I spoke with another dealership that told me they could do a key plus the programming for $150). I decided that physically going to the dealership would be the best way to actually get something done about it. I spoke with a different salesperson who informed me the manager was too busy to talk with me, but would give me a call ‪Monday morning‬ and would make it right. I spoke with Ryan McMain, the used car sales manager, who told me he would be willing to split the cost of the key fob, but that it would still cost me $100. After explaining to him that I would have gladly paid for a fob if I had known while I was there originally there, but since it wasn’t negotiated as part of the cost I would like to have one provided as it should have been in the first place. He told me he understood but they simply couldn’t do that. An argument ensued and finished with Ryan telling me he was done and practically hanging up on me. In my opinion this is ludicrous, a reasonable person would expect that their 3-year-old vehicle advertised with remote start and keyless entry would come standard with a key fob to use those features. A reasonable person would also expect for the dealership to take their customer satisfaction seriously. I assured Ryan that I would make sure to let as many people as I could know that Jake Sweeny Chevrolet is shady, to which he responded “make sure you let them know what a great deal you got on that car too”, shortly before hanging up on me. So, People of Yelp, I’d like to let you know exactly what sort of “great deal” I got on my car. I paid $15,000, a pretty standard price for this car, but by no means a “great” deal. At the time of signing I also paid a $250 dealership fee, $300 for a warranty package I was told was included. Now I’ll have to shell out another $100, at least, for a key fob and I’ll have to pay to get the car detailed because Jake Sweeny didn’t bother to make sure the car was cleaned before it left the lot. All in all, this ended up not being the good deal I thought I was getting, and certainly not the great deal they want me to believe I got. Don’t waste your time and money with these [non-permissible content removed].We appreciate the opportunity to hear more about your recent visit to our dealership. Our customers are our top priority, and we strive for satisfaction. If you are feeling as if your needs were not met, then it is apparent we fell short of our customer service goal. Please contact us at your earliest convenience as we would like to further discuss your visit. We look forward to the opportunity to speak with you. Best, The Jake Sweeney Chevrolet Team
Jake Sweeney Service Running a Scam
by PissedOff on 01/20/2020I brought my car in for a 50k service. I told Tiffany about a wheel sensor that has been out for 1.5 years. She would get me a price on one. Well after leaving there, none of my wheel pressure sensors work now. I had no issues for 1.5… years, then I bring it there and now none work. She also told me the same thing happened to 2 other people the day before me. then she said if I bought the 1 sensor it would probably fix them all. Sounds like a scam when I had no issues before. I had rotated tires before, but now they dont work.Amazing experience
by Samantha Gorby on 10/19/2019I would highly recommend this dealership! Everyone was great & Trent Beckham who assisted every step of the way was awesome & got me the best deal possible!Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day.
Extremely happy client
by Brittany on 08/20/2019I highly recommend buying here ! I got an incredible deal on our purchase through Tim Bowman, he made this a fun process not stressful or scary! He made sure we got exactly what we wanted. I cannot begin to explain how helpful Sales… Manager Mike Thom has been with my whole experience. They've been so helpful, honest, and upfront with the entire process! I purchased a 2014 GMC Sierra SLT last month and we'll never EVER work with anyone else in the future! The effort they made to make sure my truck was in great condition & how fast they acted on my concerns I couldn't ask for better people to work with. Mike sincerely cared about my family & making sure we we're happy during the entire process. THANK YOU, THANK YOU!! (Also Mike in service you can fix anything! You were so kind to me thank you again guys!!)Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Best, The Jake Sweeney Chevrolet Team
Steve Huelsman
by Steve H on 07/05/2019updated 07/12/2019Went in for an engine light issue. 2 issues were found, 1 of which a part needed to be ordered. Mike Adams said he would order the part and I should make an appointment to come back (couple days and the cost would be $200+). I made an… appointment for a week later and when I went in the part wasn't in and no one knew what I needed. I said I was told there was a pinhole in a gasket connected to the radiator. They then ordered a part and I went in the next week to get the work done. I don't think I received the right part or service because the work came to about $50, the visit was just over $100 because I had them change my engine air filter. I am renting a car to drive on vacation because my confidence in what was done is very shakey. It just seemed that Mike Adams dropped the ball as no one else knew anything about what was going on with my car.Service
by Rmarino90 on 12/26/2018As always it was a pleasure stopping in. Staff is always friendly and go out of their way to helpThank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care!
Happy223
by Happy223 on 12/01/2018I did not appreciate the guy who checked me in sneaking in topping off the fluids in my car for 20 some bucks. Taking advantage of a womanThank you for taking the time to share your recent experience at Jake Sweeney Chevrolet. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact us directly. Thank you. Sincerely, Jake Sweeney Chevrolet team
Check up, cleaning
by Koffison on 10/25/2018updated 11/01/2018Satisfied with service and technician professionalismLewis Collins is the best!
by Lisamcombs69 on 08/15/2017We just purchased a 2015 Silverado from Lewis Collins at Jake Sweeny on Kemper Road and couldn't be more impressed!! His honesty and integrity shined through and made the buying process smooth. He went above and beyond every step of the way… exceeding anything we could have hoped for! Lewis Collins makes you feel like family not just another sale in the books. Go see Lewis at Jake Sweeny on Kemper and leave feeling great with your new vehicle!!Recommend Jake Sweeney Tri-County
by DennisJK on 04/29/2017I recently purchased a Toyota Tundra from James Eshleman at Jake Sweeney in Tri County. James was very knowledgeable about the truck I was interested in and was truly helpful in my decision to buy. Purchasing was very straight forward… process. I recommend this dealership.Ripped off Vette
by brian747 on 11/29/2016Called dealer on corvette Z06 convertible- calling dealer from Minnesota and spoke with Donnie Young on 11/26 who told me it was owners car who had it for the weekend and it would be back at dealership. He assured me dealer was very… careful with his cars and he just wanted to make sure car would be back on Monday and i would fly to Cincinnati 11/30 so they could have it cleaned and deliverable. He contacted one of owners of dealership and assured me it would be back Monday so I bought one-way airplane tickets there with lodging. Asked if he needed anything like CC or wire from me he said we were good. Called at 830 am 11/28 and reconnected and gave him my corporate EIN tax code, SSI, and Copy of DL via text and email. He told me I'd need to bring Cashiers check which I said I would. 2 hours later i get a call from him that someone either in or connected to dealership wants the car and it is not available after taking all my personal info. It wasn't til 530 pm that Fred Manegold (who was nice but unable to do anything) got back to me to say there was no purchase agreement and this "new" customer bought it today. He says he'd like to make it right but there are none like that on market so I find it highly unlikely. If you are OUT of STATE or distant buyer don't trust them -Do not make plans or spend money to go there. They will sell it out from under you and take your private information. I will update this review if they ever are descent to me, make up travel expense loss or come through. I am a physician held to high standards personally/professionally and have described this to seperate Cadillac and GMC dealers I know and they have never heard of anything like it. Chevrolet customer relations was worthless and explained dealerships are all independent so don't expect much from them. I had this week off to find my dream car and it was stolen... I am not sure I ever even want a corvette again after all I have learned and experienced. I lost time off paying another physician to cover my practice, airline and hotel expenses, and all my private information. They gave a weak sign they might help me probably too late to even drive it home this winter. They wouldn't accept CC or wire or check by phone cuz "they didn't need it" but when an insider wanted it they ask me if there was a purchase agreement - told I didn't need one- gave my personal and company information and just have unusable one-way airline ticket purchased before their "sale". DO NOT GO OUT OF YOUR WAY TO BUY FROM THEM!Not to be trusted
by CATHAMMER on 12/07/2014Out of state cash buyer for a used Corvette in low sales season. Had deal & everything arranged, including non-refundable tickets for transportation, car rental, independent inspection, and a quite large cashier's check. All this info… conveyed to dealer on Friday. They were supposed to hold for one day for my arrival Monday. Saturday, I get a call telling me it's been sold. I guess I should just be happy I didn't arrive there Monday & find out then. The individual salesman, Jason, I dealt with was nice. Can not recommend dealing with an outfit that treats customers this way. Nearby McClusky Chevrolet has a good reputation among Corvette owners, as well as for service, so if you're looking in the area, it may well be in your interest to deal with them, instead of Sweeney.BEWARE OF THIS DISHONEST UNPROFESSIONAL DEALERSHIP!
by erica10 on 08/12/2010I ADVISE anyone looking for a car to buy from a dealer..STAY CLEAR OF THIS PLACE! The salesmen are rude and very very unhelpful! I was lied to about being qualified and them taking my vehicle as down payment.Mind you I was in communication… with these folks(ANTONIO WALLACE) for a whole week straight and they ran my credit report and job history told me i was fine and just to come up with 200 dollars for insurance and they'd even knock off $500 since the 1st salesman had gotton smart with me(CLARENCE). And i'd drive off with my new vehicle. My car was currently broken down so i had a friend drop me off and i had to catch a $50 cab back to the city! The buses were no longer running! What some [violative content deleted] salesmen they have there..PLEASE GO SOMEWHERE ELSE!! The last guy Rodney seen me about to break down in tears&simply said "THAT'S WHAT WE DO,WE TELL EVERYBODY JUSTY COME OUT HERE REGARDLESS!"and then said "I DON"T KNOW WHY YOU MAD AT ME FOR"..BE AFRAID BE VERY AFRAID OF THIS DISHONEST DEALERSHIP!!2010 crewcab truck
by jonesy0254 on 11/15/2012updated 07/18/2025chris h. did a great job getting me into my truck! he was very helpful from our first contact till I drove off the lot. he will be my "go to" guy from now on when I'm searching for a car or truck!I always buy from Jake Sweeney Chevrolet
by camarobbc2000 on 02/22/2012updated 07/18/2025Donnie Young has been my saleman for over 12 years and I always get the best deal. Whenever I would get my cars serviced, Donnie was always involved in making sure that I received fast and thorough service. I consider Donnie Young and Jake… Sweeney not only my salesmen, they are my friends.
Nissan 370Z
Toyota 4Runner
GMC Acadia
Honda Accord
Videos
About our dealership
Why buy from Jake Sweeney Automotive?
1. We have been around for 4 generations & 100 Years!
2. Lifetime Mechanical Protection
3. Over 3000 New & Used Vehicles in Inventory
4. Vehicle Exchange Program
5. GM Certified Sales & Service
6. OEM Certified Technicians
7. Top Certified in State of Ohio
8. Financing Options for Everyone
9. We Support the Local Community
10, OEM & GM Certified Bodyshop
What sets us apart
Jake Sweeney Automotive is the home of "Lifetime Mechanical Protection"!
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
Languages Spoken (1)
- Spanish
Thank you for sharing such a detailed and positive review of your experience at Jake Sweeney Chevrolet! We're delighted to hear that Deondre provided exceptional service and restored your trust in the brand. Your recommendation means a lot, and we're here if you need anything else down the road. Enjoy every moment with your new 2024 Chevrolet Colorado Z71!
by Jake Sweeney Chevrolet on 03/05/2025