Customer Reviews of Ken Ganley Ford Norton
Review type:
2023 Ranger
by Ranger Smith on 06/12/2023
I recently stopped in at Ken Ganley Ford in Noeton. I had talked to my salesperson earlier and scheduled time for a few test rides. I'm happy to say that there is a new Ford Ranger in my driveway.
58 reviews
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by randy1234 on 08/09/2018Very relaxing, no pressure, salesman was extremely knowledgeable about vehicle,accommodatingMy first car buying experience
by Stacey on 03/29/2018I am very pleased with the sales team I had. Desmond, Alex and Craig they went above and beyond for me. I have never bought a car from a dealership before and they made it so easy and a great experience for me. I love my new car and would… do it again in the future.Service Appointment
by maospt1234 on 01/05/2018I had an 8:30 appointment on 1/3/18 for a recall, oil change and asked for one other handle be replaced. I dropped the car off on 1/2/18. At 3:30 pm on 1/3/18 I had not heard from anyone so I called service to see if it was completed.… At that time they told me the handle I asked to be replaced had to be special ordered, they said the battery failed it's test, an alignment was needed and some heat shields need reconnected. I told the service department I would take care of the alignment where we got the tires, and we would look into the battery. They told me it would be done by 5 pm. We did get there early to pick it up, around 4:30 but had to wait until 5:15 to pick it up. When done, my paperwork showed the recall done, the part being ordered and the works oil change. We went right to check the battery after we left and it passed the test. Not sure why I was told it failed. I was already disappointed that I make an appointment for the morning and it took to within an hour of closing to be completed, as well as the battery issue.New f-150
by Coyhoss on 12/07/2017updated 12/15/2017Great. Franco casalinova the sales person was answered every thing I ask and was very friendly. Over had great experience and bought a new truck.HER VERY FIRST SALE.!! :) Fantastic Place!
by christi50 on 01/17/2017ALLISON TRUONG is amazing.!!! The most absolute favorite, caring, thoughtful, kindhearted, understanding, full of knowledge ...laughter and Smiles Ganley Ford Sales Representative a Customer could ever ask for.! We truly love our beautiful… 2013 Ford Escape SE and would recommend Allison to any future customers out there looking to purchase a new or used car. Thank you so very much Allison Truong and the WONDERFUL TEAM at Ganley Ford. The Kaser's2016 Ford F-150 Lariet
by Care107 on 01/06/2017In one word, "outstanding"! Tyler Smith along with the Ganley Ford staff went that extra mile to find me the truck I had been looking for. Although it took nearly a month to find the exact one I wanted they all were very patient and… helpful. Thanks again Tyler for taking care of me and my family....great job!Horrible service
by 12f1500 on 07/11/2016After having the vehicle for a week, and not even getting it into service for two days after dropping it off (with an appointment). The issues have yet been resolved. Having a problem with the ac and was told everything was good. This… vehicle use to freeze you out of the cabin and had to turn up the temp. Now. It takes forever to even get somewhat comfortable. Not good since we are vacationing in 100 degree temps. Also the cooling fan sounds like a airplane getting ready to take off. Service was unable to duplicate but when I picked vehicle up it did it right away. Service writer was apologetic and tried to keep me informed. This is the first time I have had this bad of service from Ganley over the past twelve years. If this type of service continues I will have to search for another dealer/service shop. Very unhappy customerGREATEST Dealership
by B1GDaDDy on 07/01/2016I didn't purchase my Ford at Ganley. That was my first mistake. The second mistake was taking it to that dealer to get fixed. And i didn't even get a loaner car. Ganley gave me a loaner and corrected all the problems ahead of schedule and… with open arms. I WILL buy my next car or truck at Ganley Ford in Barberton. Also the service writer, Darrin, was very freindly and attentive to my needs. Paul the service manager took time out of his busy day to talk to me and made sure my van was fixed.5 starsnice job
by tammyla93 on 04/08/2016updated 04/26/2016the service department was wonderful in resolving my issuesgreat service
by focus1436 on 04/06/2016updated 04/18/2016tom byers was very patient with me and handled the service of my car in a very timely mannerGanley Ford Service Review
by jbills05 on 04/01/2016updated 04/07/2016Had an appointment scheduled for The Works on our Escape at 5pm. they took me right in even though there were a few vehicles in front of me. Had the service completed and a car wash before 5:45! Couldn't have been happier! Thank you… Ganley Ford team!March oil change
by JoshPallardy on 03/22/2016The Service Department is by far the best of all that I have been to. Everyone is very so professional and helpful. I will always seek them out for any service needs hands down.Best car buying experience ever.
by kfix2000 on 03/16/2016I leased a 2016 Focus Titanium and I have never had a better experience obtaining a vehicle. The staff and service were beyond excellent. My only regret was not knowing about this dealership before. I will recommend Ganley Ford to as many… people as I can.Regular maintenance on work van
by JohnEricFuller on 02/24/2016Previous good experiences with Ganley on personal vehicle. Convenient, trustworthy, friendly, timely, competitive with discounts/coupons that are always with Sunday Beacon Journal; recommends noted problems but doesn't pressure to get them… fixed. Work van needs regular oil changes so I have them do "The Works".Edge
by sgerrick on 02/16/2016The service was great, the only thing that I disliked was the wheeling an dealing we had to due on our trade in.Great service as always!
by terrypsimer on 02/03/2016I enjoy taking my truck to Ganley Ford. They always treat me right!Exceptional service!
by gmff4287 on 01/20/2016Took my Escape in for a service and went to lunch down the road and as we were leaving got a car that my Escape was ready! Only took rightly an hour! Very pleased!Great Service, friendly/professional personnel throughout.
by GreenEyes23857 on 01/13/2016Went in for oil change using 'The Works'. Found out brake units needed some work at extra cost. Using rewards and coupons was able to bring the cost down to a manageable amount. Thank you Ganley Ford Barberton. Your service associate, &… ladies in service payment dept. were a big help. From the initial day of purchasing the Ford Edge, up to the present, everyone I've dealt with has gone above and beyond in customer service. I highly recommend Ganley and would purchase next automotive product from them.Very Good Experience!
by danz1340 on 12/10/2015While it wasn't automatic, and a little work on both sides, we were able to work openly and directly together to achieve what we both needed to make a good deal. At the end of the day it was a great buying experience. Thanks especially… to Tyler and Dad...Ganley Ford #1 for service
by Davidm0604 on 12/08/2015I am a repeat customer. Ganley takes excellent care of my Mustang GT and treats me as a very valued customer. Ganley Ford Barberton is the only Ford dealer that I have work on my GT. A special car requires special and expert service.… Ganley Ford has it!Fine craftsmanship
by russwat on 12/02/2015Took my wife's 2014 Subaru forester to Ganley body shop. It suffered about 45 dents to the roof and hood from , of all things, ACORNS. A combination of wind and rain caused the nuts to come falling down from the oak tree she had parked… under. Ganley did a paintless dent removal to all damaged surfaces and polished the car and it looked as good as new.
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About our dealership
Stop by and visit us today at Ganley Ford Norton/Barberton serving Akron, Canton, Norton, Medina, Kent, Wooster and the greater Northeast Ohio area. Our Dealership has a broad selection of new and used Cars, Trucks, and SUVs. When it comes to our customers, we are dedicated to providing an outstanding customer experience. Whether you need a new vehicle, want to sell your car, need service/detail, or collision repair, we have it all. We are glad to be a leading auto dealer in our community and as such are committed to providing our customers with great service.
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop