Customer Reviews of Interstate Ford
Review type:
Thomas said I couldn't get a family employee discount On an Eco sport
by Years ago I did But would not on 05/29/2021I talked to a family member who bought a 2021 eco sport in Cleveland got total of $7500 off I talked to Interstate Ford I believe the salesman was Thomas said I could get the rebate $4500 and I couldn't use my family's discount off as… well. So if I go to Cleveland I can get $7500 off only $4500 off in Dayton shame on them for not allowing the same priceWalked a buyer, never do that!
by Harold on 05/20/2020We went in to look at an 07 Ridgeline price at 10K The vehicle was in good condition with only 109k miles. Well under market avg. We offered $8400 for it, 0 down financing, My wife and I both signed, she has good credit, mine is… fair. They pushed back on the loan as no one will finance it. Saying the miles were too high (Nonsense, it's well under the market avg for that year) and that it's too old, again, nonsense. If these were true, then they should have auctioned the vehicle. They honestly didn't even try to sell the thing to us, despite us trying to buy it. Not even an attempt at subprime, which we would have tried. Here's the issue. It's grossly overpriced. Our offer came in well above what the avg market price for that vehicle was at, avg market was about $6000-7000. We were at $8400. They originally had it at $10,800, with an $800 discount. Researching trade values, they likely paid $3-4k for it blackbook. This is why the prime lenders balked, they have TOO MUCH markup on the vehicle. This kills the collateral value of the car. No bank in their right mind would give a loan on this, they did blame it on other things though. Had it been the right price, yes a loan would happen, car lots do that every single day, it's called selling used cars. Something I used to do for a living. Walking a customer is not something I can easily comprehend. My former bosses, Mr. Walker. Mr. Harrigan. The late Mr. Martin would have fired me on the spot for doing that.Outstanding car buying experience!
by rrleath on 11/10/2016We bought a new F-150 at Interstate Ford but after driving it home my husband knew he had bought the wrong type of vehicle. We returned it the next day and traded for a Ford Edge SUV. Our salesman, Adam Gilbert was a perfect gentlemen and… never once seemed aggravated that we wanted to trade the truck, instead he was "over the top" helpful in getting us into the right car! We highly recommend Adam and Interstate Ford!Very Unhappy Customer
by clarklwd on 06/15/2016Decided to buy locally and follow the recommendation of mutual friend of the owner Mr George. As the friend indicated he would, Chuck George worked with me personally on the deal. Unfortunately, he did not tell me that the incentive… program was expiring in 3 days to give me an opportunity to wait and see if the incentive changed in my favor. It did, and I paid $ 2500 more than I should have. I contacted Mr. George and Ford to request some consideration - "no way". To put icing on the cake, I also bought the extended warranty because I received Chuck's "special price". Later learned I could buy this online after the sale from another local Ford dealer for $600 less. Per the contract, it cost me $300 to cancel the unused. warranty after 2500 miles. I can understand that car dealers are in business to make a profit. However, I find it hard to believe that it was really worth it to gouge me on this transaction. I really expected to be treated more honestly and ethically by the same Chuck George who I was told would treat me fairly and respectfully. Buyer beware!2015 Ford Escape S
by Kayla_N on 03/18/2015updated 03/28/2015I liked that I felt my salesman, Lawrence, was working for my benefit. I also liked that he and his manager did what they could to get the car into my monthly payment range.Thank you for sharing your experience with us, Kayla! One of our top priorities is to provide and meet our customers need. Knowing that Lawrence and the rest of the team worked hard to give you the best monthly payment means that we are reaching our goals to provide an exceptional service for our customers. Thank you and congratulations on your new vehicle. We look forward to seeing you again! Best, Mark Stanton - marks@interstateford.com 
Review
by Barbara1111 on 01/28/2015updated 02/08/2015Our salesperson, Thomas, was great. We visited several times prior to actually purchasing the vehicle. He was very professional and very patient with us. We sincerely appreciate his efforts on our behalf and made us feel very comfortable… throughout the process.Thank you for sharing your amazing experience at the dealership, Barbara! I am happy to hear that Thomas did an amazing job of assisting you throughout the process. Glad to hear that you feel comfortable. Congratulations on your new vehicle and we look forward to seeing you again! Best, Mark Stanton - marks@interstateford.com
Lmgoins
by Lmgoins on 02/03/2015Everyone was friendly and very knowledgeable. My salesman, Shawn, went out of his way being accommodating to all my needs.Interstate Ford Salesman Thomas Turner
by CJ1956 on 12/19/2014updated 01/02/2015My salesman, Thomas Turner was very professional and knowledgable. I have a friend that recommended him due to him selling him a car. I am quite pleased with the service I received at the dealership. I have already mentioned good things… about the Ford dealership to my friends.Thank you for your amazing feedback! I am pleased to hear that Thomas was professional and knowledgeable. I am glad to hear that you were pleased with the service you receive for him and we appreciate your recommendation as well. Thank you and we look forward to seeing you again! Mark Stanton - marks@interstateford.com
Interstate Ford - Amazing Customer Service and Knowledgeable Staff!
by Miamisburg_Gal on 12/30/2014From the moment I arrived, I loved how attentive the employees were. Chuck was so nice and asked what I wanted and payments that I could afford. Darrell has been amazing. I've had multiple questions and had to make multiple stops, but he's… been so helpful every time and so willing to show me how to use things in my new car. I love it that I can have a "Darrell List of Questions" instead of trying to figure out how to do it from the manual. Combo of Chuck (even though he's the owner) and Darrell for customer service are amazing! Loved them both!Thank you for taking the time to share with us! The goal of the dealership team is to ensure a painless and enjoyable purchasing process for each of our customers. We're happy to read that Chuck and Darell did an amazing job of assisting you with your purchase. Please remember that we're always here to assist you with any future auto needs and we look forward to seeing you again! Mark Stanton - marks@interstateford.com
Interstate Ford' Review
by Susan_Carol on 12/23/2014Our sales person Lawrence was excellent in helping us find the right car for us. He was very friendly and courteous and did not rush us about our decision. He took the time to answer all our questions.Congratulations on your new purchase, Susan! Thank you for taking the time to write about your experience with us. At the dealership, we are determined to deliver detail-oriented, honest, and personalized customer service. Your glowing review is a reflection of our intense dedication to going the extra mile to please our guests. Im so happy to hear that we were able to help find the perfect vehicle for you. We would love to work with you again. Mark Stanton - marks@interstateford.com
Excellent Customer Service
by DRDJC63 on 12/19/2014The salesman, Justin Cantrell, was very pleasant and personable and did a super job in getting the process of buying a car moving at the fastest pace possible. He was very positive and confident and he actually opened the door for me and… was very mannerly.DRDJC63: Thank you for taking your time to share your experience here at Interstate Ford. Justin always does a good job of accommodating our customers and making their experience as enjoyable as can be. We appreciate your business and look forward to working for you in the future. Mark Stanton INTERSTATE FORD mark@interstateford.net
Andrew & Sherie Fairchild
by AndrewSherie on 12/19/2014From the moment that we arrived the personnel there to ask what we were interest in and wanted. they didnt wait for us to ask or find an answer.Andrew & Sherie: Thank you for making the journey to Interstate Ford and for sharing your opinion here at Edmunds. We're glad to hear that Thomas Turner was attentive to your needs delivering an experience that met with your expectations. Mark Stanton
Great Service, made the process very easy for us. Thanks!
by Fusion2012 on 11/26/2014updated 12/10/2014Your team was courteous, answered our numerous calls and made our out of state purchase very easy to accomplish. Thanks for picking us up at the airport. We drove the car back to Kansas City and fell in love with it.Thank you for taking the time and traveling from Kansas to see the dealership team. We appreciate the kind and sincere comments. I am happy to hear that you enjoy your time spent at the dealership. Enjoy your new vehicle and until we have the chance to seeing you again! Mark Stanton - marks@interstateford.com
Ford Fushion
by cld1971 on 11/17/2014updated 12/09/2014Shawn the sales rep went above and beyond to help us get in our new car. He walked us through each step and made sure we understood the whole process. The customer service will keep us coming back.f150
by abc00 on 11/04/2014updated 11/17/2014Professionalism and dedication displayed by all of the sales persons gave me, the customer, a clear impression that they work together well as a team. insight by salesman and manager as to what I was looking for and needed showed that they… were customer oriented.First and foremost, thank you for stopping by to leave this incredible review. Our staff prides itself on providing efficient and a top notch customer service to every customer that comes to our dealership. I'm happy to see that your visit reflects these values and that our team assisted you in such a detailed and customized manner. Give us a call if you have any further questions and we look forward to seeing you again! Mark Stanton - marks@interstateford.com
Thanks!
by GaryGT on 10/29/2014Shawn Dyamond is great to work with, everyone is very friendly. My son has bought 2 Mustangs from Shawn and that is the biggest reason I decided to buy a Mustang also.Gary, thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your vehicle purchase experience with Shawn was so positive. We always do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Mark Stanton - marks@interstateford.com
Driven to Escape
by Robert333 on 09/19/2014updated 10/03/2014The salesman was very sincere and friendly. He kept working until he found a car that I wanted. He showed me about 5 or 6.Thank you Robert, we love hearing about customers that have a pleasing experience at the dealership and we are glad you are one of them! We know that buying a car is an important decision and we are proud that you chose our dealership. Please feel free to contact us if you have any questions on your new vehicle. Mark Stanton - marks@interstateford.com
My very positive experience with Interstate Ford.
by Alfredo_Alex1 on 08/30/2014updated 10/03/2014Mr. Dave Williams provided me with excellent assistance in understanding the car lease, he answered my calls immediately, and did everything to offer me a deal that I can afford.Worst Car Buying Experience I've ever had!
by bayleeness on 08/07/2009I purchased a 2009 Focus from the dealership and initially thought I was getting a good deal. This is my 3rd Focus and my 6th Ford. I am a loyal Ford customer. After searching the internet, I found the vehicle I wanted and visited this… dealership. Everything went great and they came up with the payments I wanted and an INCREDIBLE interest rate! Needless to say, I purchased the car. 3 days later I receive a call from the finance guy saying they couldn't get that loan approved and they had to go somewhere else at a higher interest rate. I spoke to a friend who is in car sales and he said this is a tactic they use to get a higher kickback from a back that gives them more. Oh, and I forgot to mention that the SYNC didn't work AT ALL on this vehicle. When I brought it back the service department couldn't take 2 seconds to find out what was wrong with it (it is likely a wire unplugged). Took the vehicle to [another dealership] and they got me in the same day even tho I bought it from another dealership. Wish I would have bought it from [another dealership] to begin with. To make matters worse, both the sales person and the finance person were had agreed to hold my downpayment check for a couple weeks. Guess what!!! They deposited it the day I gave it to them to hold!!!!!!! When I called back, I spoke to a the finance manager and she is giving me the overdraft fee money for my account and apologized over and over so it was nice to find someone who was willing to make some of this right but overall, the whole experience sucked and I will never deal with Interstate Ford again.A wonderful place to buy a Ford or any used car
by abby21ld on 07/15/2008I have bought four cars from this Dealership and have had a wonderful experience everytime I have been there. The staff is friendly and outgoing and willing to help me no matter when I go in. The owner Chuck George is especially great with… dealing with customers and to me. They treat me like family there.Not a place that I will go again
by riderman40 on 09/20/2007My wife and I researched the internet for a 2008 Ford Escape Limited 4X4 and found the one that we wanted at this dealership. They said call for the internet price so we did. I'll be the first to say I was fooled into going to the dealer… because he said he wasn't sure of the internet price but that typically it's no more than 400.00 over invoice. That added with the 1500.00 rebate and 5.9 for 5 years peaked our interest. We found the car on Edmunds and added in the options to come up with the calculated price MSRP, INVOICE, and TMV. The MSRP was 31500 as I recall and the invoice was 27,300 and the TMV was around 28500. Since the guy said he could not give invoice figures over the phone we decided to print the information off and take a ride. When got there we found a very friendly 21 year old salesman - very wet behind the ears. He took us for a ride and we checked out the SUV. We liked what we saw. Then the runaround began. He wanted all this information. I said let's just start with some figures. He kept on asking while he was filling out a sales form of some kind (jumping the gun i'd say). I said I'' give you standard info but I won't give financial info until I see figures on the car. Finally after hem hauling around and checking to see if the rebate and apr went together (which it clearly states on Ford's website) the come back and say it's either or and which one do we want. I said I don't think that's the case but figure both up and come back with some figures. Well he comes back with a guy and this guy has the printed invoice. Well guess what. Their invoice started 1000,00 higher than edmunds even before options were added. All said and done he said the car could be ours for 400.00 over invoice which with the options was 29,500. I then said sorry boys we are going to have to rethink those figures and then pulled out my edmunds worksheet complete with all the options that car had on it. I said I can get this car for around 28,500 based upon TMV for this car on edmunds. Of course they said they don't know how edmunds arrived at those figures but they could not sell the car for that because they would take a 600.00 loss because their invoice was 29,100. I said surely edmunds has no incentive to lie or grudge against Interstate Ford, Ford, or any dealership for that matter. I said bottom line give me the car for 28500 at 5.9% interest for 60 months and you have a deal. He said we cant do that but we will take 200.00 more off bringing the cost to 29,300 before taxes. I said 28500 at 5.9% for 5 years. He said we can't do that sorry. I said ok we're done then. I stood up and shook his hand reached to shake the 21 year olds hand and he was visibly pissed. He did not want to shake my hand but I continued to extend it until he did. I then left with my wife and never looked back.
#1 Save your valuable time. #2Highest offer guaranteed* on Trade In. #3 Transparency of pricing and fees. #4 Excellent reviews. #4 You can choose from thousands of other vehicles within Southwest Ohio’s Largest Auto Group at www.InterstateFord.com.
- Complimentary Coffee
- Cable Television
- Television
- Express Service
- Collision Repair/Body Shop
Robin: Thank you again for those kind words in sharing your experience at Interstate Ford working with Adam Gilbert. Adam and the rest of the team strive daily to deliver the best shopping experience to our customers, and your feedback confirms we're on track! Mark Stanton INTERSTATE FORD
by markiford on 11/16/2016