Interstate Ford

Today 09:00 AM - 06:00 PM
Closed Now
Sunday
11:00 AM - 06:00 PM
Monday
09:00 AM - 08:00 PM
Tuesday
09:00 AM - 08:00 PM
Wednesday
09:00 AM - 08:00 PM
Thursday
09:00 AM - 08:00 PM
Friday
09:00 AM - 06:00 PM
Saturday
09:00 AM - 06:00 PM

Customer Reviews of Interstate Ford

5.0
Overall Rating
(1)
Recommend: Yes (1) No (0)
Write a review: Sales | Service
sales Rating

Outstanding car buying experience!

byrrleathon 11/10/2016

We bought a new F-150 at Interstate Ford but after driving it home my husband knew he had bought the wrong type of vehicle. We returned it the next day and traded for a Ford Edge SUV. Our salesman, Adam Gilbert was a perfect gentlemen and never once seemed aggravated that we wanted to trade the truck, instead he was "over the top" helpful in getting us into the right car! We highly recommend Adam and Interstate Ford!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

34 Reviews
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sales Rating

Outstanding car buying experience!

byrrleathon 11/10/2016

We bought a new F-150 at Interstate Ford but after driving it home my husband knew he had bought the wrong type of vehicle. We returned it the next day and traded for a Ford Edge SUV. Our salesman, Adam Gilbert was a perfect gentlemen and never once seemed aggravated that we wanted to trade the truck, instead he was "over the top" helpful in getting us into the right car! We highly recommend Adam and Interstate Ford!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Very Unhappy Customer

byclarklwdon 06/14/2016

Decided to buy locally and follow the recommendation of mutual friend of the owner Mr George. As the friend indicated he would, Chuck George worked with me personally on the deal. Unfortunately, he did not tell me that the incentive program was expiring in 3 days to give me an opportunity to wait and see if the incentive changed in my favor. It did, and I paid $ 2500 more than I should have. I contacted Mr. George and Ford to request some consideration - "no way". To put icing on the cake, I also bought the extended warranty because I received Chuck's "special price". Later learned I could buy this online after the sale from another local Ford dealer for $600 less. Per the contract, it cost me $300 to cancel the unused. warranty after 2500 miles. I can understand that car dealers are in business to make a profit. However, I find it hard to believe that it was really worth it to gouge me on this transaction. I really expected to be treated more honestly and ethically by the same Chuck George who I was told would treat me fairly and respectfully. Buyer beware!

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
service Rating

Recall of Air Bag Inflator

byhaney1963on 02/03/2016

Service Representative was accurate on completion time, Friendly, nice customer waiting area and they even reset my spare key remote for me.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

2015 Ford Escape S

byKayla_Non 03/18/2015

I liked that I felt my salesman, Lawrence, was working for my benefit. I also liked that he and his manager did what they could to get the car into my monthly payment range.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Lmgoins

byLmgoinson 02/03/2015

Everyone was friendly and very knowledgeable. My salesman, Shawn, went out of his way being accommodating to all my needs.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Review

byBarbara1111on 01/27/2015

Our salesperson, Thomas, was great. We visited several times prior to actually purchasing the vehicle. He was very professional and very patient with us. We sincerely appreciate his efforts on our behalf and made us feel very comfortable throughout the process.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Interstate Ford Service Experience

byEdward1988on 01/17/2015

The treatment by the Service Department was top-notch! Mr. Devers and Connie Lipscomb worked very hard to help me with a problem with my Escape. Even when Ford was unwilling to correct what I felt was a manufacturing defect, Interstate Ford helped considerably in reaching an acceptable conclusion. I appreciated the dealership extending a discount on my repair bill, despite the lack of assistance from Ford Motor Company. The car was repaired expertly and returned to me in spotless condition. I especially appreciated the service technician taking time with me to discuss the repair. Very pleased with the handling of my issue by Interstate Ford.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Interstate Ford - Amazing Customer Service and Knowledgeable Staff!

byMiamisburg_Galon 12/30/2014

From the moment I arrived, I loved how attentive the employees were. Chuck was so nice and asked what I wanted and payments that I could afford. Darrell has been amazing. I've had multiple questions and had to make multiple stops, but he's been so helpful every time and so willing to show me how to use things in my new car. I love it that I can have a "Darrell List of Questions" instead of trying to figure out how to do it from the manual. Combo of Chuck (even though he's the owner) and Darrell for customer service are amazing! Loved them both!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Interstate Ford' Review

bySusan_Carolon 12/23/2014

Our sales person Lawrence was excellent in helping us find the right car for us. He was very friendly and courteous and did not rush us about our decision. He took the time to answer all our questions.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Interstate Ford Salesman Thomas Turner

byCJ1956on 12/19/2014

My salesman, Thomas Turner was very professional and knowledgable. I have a friend that recommended him due to him selling him a car. I am quite pleased with the service I received at the dealership. I have already mentioned good things about the Ford dealership to my friends.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Andrew & Sherie Fairchild

byAndrewSherieon 12/19/2014

From the moment that we arrived the personnel there to ask what we were interest in and wanted. they didnt wait for us to ask or find an answer.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Excellent Customer Service

byDRDJC63on 12/19/2014

The salesman, Justin Cantrell, was very pleasant and personable and did a super job in getting the process of buying a car moving at the fastest pace possible. He was very positive and confident and he actually opened the door for me and was very mannerly.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Great Service, made the process very easy for us. Thanks!

byFusion2012on 11/26/2014

Your team was courteous, answered our numerous calls and made our out of state purchase very easy to accomplish. Thanks for picking us up at the airport. We drove the car back to Kansas City and fell in love with it.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Interstate Ford

bymccutcheonwon 11/25/2014

Service dept is very organized, helpful, and is not too pushy in offering additional services like brake, battery, and tire replacement.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Ford Fushion

bycld1971on 11/16/2014

Shawn the sales rep went above and beyond to help us get in our new car. He walked us through each step and made sure we understood the whole process. The customer service will keep us coming back.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

f150

byabc00on 11/04/2014

Professionalism and dedication displayed by all of the sales persons gave me, the customer, a clear impression that they work together well as a team. insight by salesman and manager as to what I was looking for and needed showed that they were customer oriented.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Thanks!

byGaryGTon 10/29/2014

Shawn Dyamond is great to work with, everyone is very friendly. My son has bought 2 Mustangs from Shawn and that is the biggest reason I decided to buy a Mustang also.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

service Rating

Great experience at Interstate Ford

byRob_D52on 10/13/2014

Early drop off and shuttle. Friendly and responsive service reps. Fairly good explanation of service accomplished at pickup, I'm guessing because it was at the very end of the day and the place was packed we didn't go into too much detail. They couldn't get my new tire pressure sensor to sync up with the wireless monitor unit and told me if it doesn't sync up after driving for some time to bring it back at no charge to get it set.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Speedy service

byBraxton1960on 10/03/2014

I appreciated the fact that I did not schedule an appointment and my vehicle was serviced in a timely manner.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Always a pleasure

byBeverlyjo714on 09/30/2014

Josh is always extremely friendly, informative , accommodating and seems to care about my car! Tom, the shuttle driver, was very nice and pleasant.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Services Dept.

bytonywestieon 09/27/2014

Service Dept. Pete, Every time am in for Service Pete always says "Hello Tony". Plus he gives great information along with great service.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

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