Interstate Ford

by Years ago I did But would not on 05/29/2021

I talked to a family member who bought a 2021 eco sport in Cleveland got total of $7500 off I talked to Interstate Ford I believe the salesman was Thomas said I could get the rebate $4500 and I couldn't use my family's discount off as well. So if I go to Cleveland I can get $7500 off only $4500 off in Dayton shame on them for not allowing the same price

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by Harold on 05/20/2020

We went in to look at an 07 Ridgeline price at 10K The vehicle was in good condition with only 109k miles. Well under market avg. We offered $8400 for it, 0 down financing, My wife and I both signed, she has good credit, mine is fair. They pushed back on the loan as no one will finance it. Saying the miles were too high (Nonsense, it's well under the market avg for that year) and that it's too old, again, nonsense. If these were true, then they should have auctioned the vehicle. They honestly didn't even try to sell the thing to us, despite us trying to buy it. Not even an attempt at subprime, which we would have tried. Here's the issue. It's grossly overpriced. Our offer came in well above what the avg market price for that vehicle was at, avg market was about $6000-7000. We were at $8400. They originally had it at $10,800, with an $800 discount. Researching trade values, they likely paid $3-4k for it blackbook. This is why the prime lenders balked, they have TOO MUCH markup on the vehicle. This kills the collateral value of the car. No bank in their right mind would give a loan on this, they did blame it on other things though. Had it been the right price, yes a loan would happen, car lots do that every single day, it's called selling used cars. Something I used to do for a living. Walking a customer is not something I can easily comprehend. My former bosses, Mr. Walker. Mr. Harrigan. The late Mr. Martin would have fired me on the spot for doing that.

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by rrleath on 11/10/2016

We bought a new F-150 at Interstate Ford but after driving it home my husband knew he had bought the wrong type of vehicle. We returned it the next day and traded for a Ford Edge SUV. Our salesman, Adam Gilbert was a perfect gentlemen and never once seemed aggravated that we wanted to trade the truck, instead he was "over the top" helpful in getting us into the right car! We highly recommend Adam and Interstate Ford!

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by clarklwd on 06/15/2016

Decided to buy locally and follow the recommendation of mutual friend of the owner Mr George. As the friend indicated he would, Chuck George worked with me personally on the deal. Unfortunately, he did not tell me that the incentive program was expiring in 3 days to give me an opportunity to wait and see if the incentive changed in my favor. It did, and I paid $ 2500 more than I should have. I contacted Mr. George and Ford to request some consideration - "no way". To put icing on the cake, I also bought the extended warranty because I received Chuck's "special price". Later learned I could buy this online after the sale from another local Ford dealer for $600 less. Per the contract, it cost me $300 to cancel the unused. warranty after 2500 miles. I can understand that car dealers are in business to make a profit. However, I find it hard to believe that it was really worth it to gouge me on this transaction. I really expected to be treated more honestly and ethically by the same Chuck George who I was told would treat me fairly and respectfully. Buyer beware!

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by Kayla_N on 03/18/2015

I liked that I felt my salesman, Lawrence, was working for my benefit. I also liked that he and his manager did what they could to get the car into my monthly payment range.

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by Lmgoins on 02/03/2015

Everyone was friendly and very knowledgeable. My salesman, Shawn, went out of his way being accommodating to all my needs.

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by Barbara1111 on 01/28/2015

Our salesperson, Thomas, was great. We visited several times prior to actually purchasing the vehicle. He was very professional and very patient with us. We sincerely appreciate his efforts on our behalf and made us feel very comfortable throughout the process.

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by Miamisburg_Gal on 12/30/2014

From the moment I arrived, I loved how attentive the employees were. Chuck was so nice and asked what I wanted and payments that I could afford. Darrell has been amazing. I've had multiple questions and had to make multiple stops, but he's been so helpful every time and so willing to show me how to use things in my new car. I love it that I can have a "Darrell List of Questions" instead of trying to figure out how to do it from the manual. Combo of Chuck (even though he's the owner) and Darrell for customer service are amazing! Loved them both!

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by Susan_Carol on 12/23/2014

Our sales person Lawrence was excellent in helping us find the right car for us. He was very friendly and courteous and did not rush us about our decision. He took the time to answer all our questions.

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by CJ1956 on 12/19/2014

My salesman, Thomas Turner was very professional and knowledgable. I have a friend that recommended him due to him selling him a car. I am quite pleased with the service I received at the dealership. I have already mentioned good things about the Ford dealership to my friends.

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by AndrewSherie on 12/19/2014

From the moment that we arrived the personnel there to ask what we were interest in and wanted. they didnt wait for us to ask or find an answer.

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by DRDJC63 on 12/19/2014

The salesman, Justin Cantrell, was very pleasant and personable and did a super job in getting the process of buying a car moving at the fastest pace possible. He was very positive and confident and he actually opened the door for me and was very mannerly.

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by Fusion2012 on 11/26/2014

Your team was courteous, answered our numerous calls and made our out of state purchase very easy to accomplish. Thanks for picking us up at the airport. We drove the car back to Kansas City and fell in love with it.

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by cld1971 on 11/17/2014

Shawn the sales rep went above and beyond to help us get in our new car. He walked us through each step and made sure we understood the whole process. The customer service will keep us coming back.

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by abc00 on 11/04/2014

Professionalism and dedication displayed by all of the sales persons gave me, the customer, a clear impression that they work together well as a team. insight by salesman and manager as to what I was looking for and needed showed that they were customer oriented.

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by GaryGT on 10/29/2014

Shawn Dyamond is great to work with, everyone is very friendly. My son has bought 2 Mustangs from Shawn and that is the biggest reason I decided to buy a Mustang also.

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by Robert333 on 09/19/2014

The salesman was very sincere and friendly. He kept working until he found a car that I wanted. He showed me about 5 or 6.

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by Alfredo_Alex1 on 08/30/2014

Mr. Dave Williams provided me with excellent assistance in understanding the car lease, he answered my calls immediately, and did everything to offer me a deal that I can afford.

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by Heartquest61 on 02/08/2014

Our salesman, Thomas T., worked very hard to find us the right vehicle. Since we were not sure which vehicle to go with, between the SUV and Fusion, he was happy to compare both, letting us test-drive them, and give multiple choices of payment plans, until we found just the right one. We would definitely recommend him to anyone unsure of a vehicle purchase.

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by campmulli on 07/20/2012

January 2012 we went to see about a used car for our daughter. We ended up looking at the Ford Escapes and saw a 2011 we liked, brand new and decided if we could work a deal we would trade our small car in on it. Well we were told we were approved for financing but that we could not get it on the 2011 (brand new mind you) but we were approved for a 2012. So we figured why not and took the bait hook, line and sinker. We were told we were approved for an awesome interest rate from Ford Credit which surprised us as we were about a year out of some credit issues due to loss of job. We were also told that should there be any issues with the financing we would hear from them within 3 business days as it was Presidents Day when we purchased and the banks were closed. So a week goes by no call we figured we were in the clear, WRONG. They called and told us we needed to come sign new paperwork for a slightly higher interest rate with another finance company. I was not a happy camper but we went there and figured it was a done deal. Wrong again! I had to fax paperwork for proof of income, proof of address and a host of other jump thru the hoops kind of things. At which point I was asking if we could just get our car back and was told that it was already gone! It gets better though. The finance company for the car we traded in calls us about our payment being stopped and now late. I was not thrilled and stated that they should have been paid off. Come to find out that Interstate Ford had not paid off our old loan and were not happy with me for questioning their motives. By this point I am fuming and not one person wants to own responsibility for this mess. When all said and done it took us until mid March to get our refund for the overpayment on the old car because I made my payment to ensure we had no credit issues and then waited for Interstate Ford to get their job done which took a few more phone calls and contacting the attorney generals office. Uncalled for business practices and I feel as if we were taken advantage of in ways I cannot even begin to imagine. Utterly disgusted in their actions and disrespectful attitude in managing this fiasco they created. As a result of this we will not take our vehicle to be serviced there. Never mind the fact the Ford Escape is not of the quality and standard we expect from Ford and are not happy with this vehicle and plan to trade it out as soon as possible. There are others who have faced this same financing issue and I would caution anyone buying from this dealership to think twice if financing through them.

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by bayleeness on 08/07/2009

I purchased a 2009 Focus from the dealership and initially thought I was getting a good deal. This is my 3rd Focus and my 6th Ford. I am a loyal Ford customer. After searching the internet, I found the vehicle I wanted and visited this dealership. Everything went great and they came up with the payments I wanted and an INCREDIBLE interest rate! Needless to say, I purchased the car. 3 days later I receive a call from the finance guy saying they couldn't get that loan approved and they had to go somewhere else at a higher interest rate. I spoke to a friend who is in car sales and he said this is a tactic they use to get a higher kickback from a back that gives them more. Oh, and I forgot to mention that the SYNC didn't work AT ALL on this vehicle. When I brought it back the service department couldn't take 2 seconds to find out what was wrong with it (it is likely a wire unplugged). Took the vehicle to [another dealership] and they got me in the same day even tho I bought it from another dealership. Wish I would have bought it from [another dealership] to begin with. To make matters worse, both the sales person and the finance person were had agreed to hold my downpayment check for a couple weeks. Guess what!!! They deposited it the day I gave it to them to hold!!!!!!! When I called back, I spoke to a the finance manager and she is giving me the overdraft fee money for my account and apologized over and over so it was nice to find someone who was willing to make some of this right but overall, the whole experience sucked and I will never deal with Interstate Ford again.

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