Germain Ford of Columbus
Customer Reviews of Germain Ford of Columbus
Review type:
Easy process with Jaydee on order / purchase
Happy
by Buzz on 02/07/2022They always fix car right the first time . Complete work in time frame quotedHi, thank you for the positive review of our service department! Please reach out if there’s anything else we can help with.
Friendly service.
by Frank Buoni on 02/07/2022They honored my appointment even though short staffed due to snow storm.Hi Frank, thank you for the positive review of our service department! Please reach out if there’s anything else we can help with.
excellent battery service!!!
by Jeff G on 02/05/2022After finding my Fusion battery dead and AAA unable to replace it, I called Germain Ford and got an immediate slot with their Quick Lane service. They installed my new battery and got me on my way, ahead of the recent winter weather. Thanks… Guys! You never let me down.Hi Jeff, thank you for the positive review of our service department! Please reach out if there’s anything else we can help with.
Thanks for the fast service
by Ken on 02/05/2022Polite and coureousHi Ken, thank you for the positive review of our service department! Please reach out if there’s anything else we can help with.
Windshield wiper replacement
by Chris Chadwick on 02/04/2022Made an appointment to have my wipers replaced. Service was excellent and I was out the door in About an hour. Total cost less than $40.Hi Chris, thank you for the positive review of our service department! Please reach out if there’s anything else we can help with.
Alway Great Service All Around
by Cindy M on 02/02/2022The communication is great and so is the service. They explain everything well and the documentation is on point too. Great dealership!Hi Cindy, thank you for the positive review of our service department! Please reach out if there’s anything else we can help with.
Quick, Easy and Efficient!
by AP on 02/01/2022The service experience was quick, easy and efficient from the time I dropped my car off to paying and picking it up!Hi, thank you for the positive review of our service department! Please reach out if there’s anything else we can help with.
Maintenance
by Rob on 01/31/2022Service was completed in a timely manner.Hi Rob, thank you for the positive review of our service department! Please reach out if there’s anything else we can help with.
Always trustworthy!
by MB on 01/30/2022Everything went smoothly with my “The Works” package. I’m grateful for the easy visit to maintain my F-150.Hi, thank you for the positive review of our service department! Please reach out if there’s anything else we can help with.
Always great service
by Kate T on 01/30/2022I have taken my vehicle to the dealership for about 90% of its service and the folks in the service department are always wonderful. They remember me. Craig Burdon has been there for years and I always great to work with.Hi Kate, thank you for the positive review of our service department! Please reach out if there’s anything else we can help with.
Oil Change Service
by Tamara Leeper on 01/29/2022This was a scheduled appt @ 9am performed while I waited comfortably in the Customer Waiting room, I enjoyed a nice cup of coffee from the new coffee machine & a bottle of water. The wait time was as promised & the restroom was clean. I… will return to this dealership in the future.Hi Tamara, thank you for the positive review of our service department! Please reach out if there’s anything else we can help with.
Service Department
by Casi on 01/29/2022Great customer service department. User friendly/easy online scheduling appointment for vehicle service.Hi Casi, thank you for the positive review of our service department! Please reach out if there’s anything else we can help with.
A great dealer
by Mark on 01/28/2022I prescheduled my appointment drove in and was taken care of right away. A small wait but I had plenty of time. The others waiting were kept informed on the status of their repairs. Overall a good experience with nice staff.Hi Mark, thank you for the positive review of our service department! Please reach out if there’s anything else we can help with.
Good People - Good Service
by Maddog6198 on 01/28/2022I've had my car worked on there several times. While they have a "tiger by the tail" as far as front line employees, they seem to manage well. Service people are trying their hardest despite Covid and people shortages.Hi, thank you for the positive review of our service department! Please reach out if there’s anything else we can help with.
Great!
by George Hamlin on 01/28/2022I was kept informed of progress of service.Hi George, thank you for the positive review of our service department! Please reach out if there’s anything else we can help with.
Winter tune up/warm up of all things FORD FUSION
by G M Ward on 01/28/2022I was happy that I could get an appointment at my desired time and date, and that the entire process didn't take too much time (2 hrs), although previous appointments have been a little quicker. As I look at previous work orders, it is a… little "off setting" that this tune up was more than $20 more expensive than the previous tune up. I might like to know why that is. Over all still very happy with Germain Ford! As for some of the questions below: 1) I was not given a timeframe; 2) i don't think any "commitments" were made; 3) and the price may have been fair, but as I said, it was over $20 more than the last tune up.Hi, thank you for the positive review of our service department! Please reach out if there’s anything else we can help with.
As always great customer service
by Paul P on 01/27/2022My 30,000 mile check up and a Ford recall and everything was top notch! From the time I called in to the service dept. to the time I picked my truck up all was excellent. I was kept informed of status of the vehicle and from what I can tell… the recall work was completed successfully. I could not ask for better service from the phone call to set up the appointment to the valet service picking up my F150. Kudos to all.Hi Paul, thank you for the positive review of our service department! Please reach out if there’s anything else we can help with.
Great service visit!
by TR on 01/27/2022The service team at Germain Ford does a great job communicating what needs repaired on my vehicle. I trust their recommendations and highly recommend this dealership for repairs! Keep up the good work.Hi TR, thank you for the positive review of our service department! Please reach out if there’s anything else we can help with.
Thank you Erica
by Dave on 01/25/2022Erica kept me informed on the progress of the work performed. Especially true when it ran past the expected delivery date. She was an absolute pleasure to work with.Hi Dave, thank you for the positive review of our service department! Please reach out if there’s anything else we can help with.
Service...means Service!!!
by Eric M on 01/24/2022My 2018 F150 had a serious issue. I called in and requested service. I was told it would be 2 days before they could get me in. That just wasn't acceptable, see, this was an oil leak and I travel for my job. So, I drove in, expecting to use… the "quick lane". There was a 2.5hr wait. Nope, again. But "Charlie" said "Let's go over to service and see what they can do." I figured I knew the answer, and expected to hear what I heard on the phone. But, Not the case! "Zack" took my issue seriously and got me in...it took an hour and a half...but I was given a work space, coffee, and perfect service. Really not bad for thinking they didn't have time for me earlier that morning. My truck is my livelihood and necessary for all things. Without Zacks help and service I would have been in serious trouble. Thanks to him and the guys in the garage; you all are awesome!Hi Eric, thank you for the positive review of our service department! Please reach out if there’s anything else we can help with.
Took much less longer than estimated to complete the service
by ETH on 01/22/2022I had 4 things that needed to be done and was told it would take about 3 hours to complete all tasks. Since I needed to wait on my car (do not have a 2nd vehicle) I was very pleasantly surprised when the service was done in about 2 hours.Hi, thank you for the positive review of our service department! Please reach out if there’s anything else we can help with.
Ford Explorer
We're delighted to hear that Jaydee made your vehicle purchase experience smooth and straightforward at Germain Ford of Columbus. Thank you for choosing us, we hope you enjoy your new ride!
by Germain Ford of Columbus on 04/21/2025