Germain Ford of Columbus
Customer Reviews of Germain Ford of Columbus
Review type:
Positive experience with Mike Ward
Ford F-150
by Tyler Wolfe on 01/11/2026Good experience. Quick responses to text messages. Things went well, service was performed and fixed the issue in a reasonable amount of time.Hi Tyler, thank you for sharing your feedback! We are thrilled to hear that you had a good experience with our team. Thank you for choosing Germain Ford of Columbus, we hope to see you again in the future.
Took time to make sure service was correct
by Rocky on 01/09/2026Had 2 new tires installed due to uneven wear. I liked that the service advisor asked me to go on test drive with technician after install to make sure car was not pulling or vibrating. They wanted to make sure things were done right and I… was happy.Rocky, thank you for choosing Germain Ford of Columbus and sharing your experience working with our service team. Please let us know if we can be of service to you again in the future!
Top Tier Service!
by Patti A on 01/07/2026Josh couldn’t have been nicer! Repairs were done quickly and efficiently!The team at Germain Ford of Columbus loves seeing great reviews! Thank you, Patti!
New Years Eve
by Scott Shaver on 01/02/2026This dealership is very organized. I showed up for my service appointment and someone greeted me by my name and led me to the service desk. The waiting area was very clean and comfortable. They supplied coffee and water at a beverage… station and a TV to watch while waiting for the service to be completed. I was very impressed. The service and tire rotation went very quickly and the service manager explained everything that was done and any issues I may be facing on the next appointment. Great communication. I will return definitely!Scott, thank you for visiting Germain Ford of Columbus and sharing your experience. We're glad to hear you're satisfied and impressed with our team. See you next time!
Positive experience with Mike Ward
by Frankie S on 01/01/2026Mike was easy to work with! This is the second car I bought from him. I will see him again for the next one!Thank you for your repeat business and for sharing your thoughts about Mike! We look forward to seeing you again at Germain Ford of Columbus. Safe travels!
Not completely impressed
by Pine on 01/02/2026The sales lot was nice as well as the building. Now the salesman Donavan was the first to greet and was really friendly. I had already been looking at a vehicle online and Sydney had reached out and said to contact her when I would be in… route to the location. I however knew that if I did that they would have the vehicle warmed up prior to my arrival so I would not be able to check it out and hear it on a cold start. My son and I took it around the block and I smelt coolant in the cab, when we returned I popped the hood and explained to Donavan that I smelled coolant his response was “it’s an old vehicle with miles on it so it probably has some issues” so I crawled under to look and clearly seen coolant running down the tranny. He still basically blew it off as an issue and I found it to be unprofessional. I went inside and he basically gave me the price that they were asking and I said that wouldn’t work seeing how there is an offer issue and I would have to repair it. So they took 300 hundred off. There was no offer to have it looked at even though they said it had an inspection done prior. I told him I was going to pay cash and would return the next day with the cash, he said he’d prefer a cashiers check so I agreed. Then we went to the financial guys office and finalized the deal, the financial guy ( Chase I think) was very dry and when he asked for payment Donavan told him that I had to go to the bank , his response was “the banks are closed” I responded “I’m aware of that and I’d be back tomorrow” I didn’t care for the snide response from him and it kinda p*ssed me off to the disrespect especially in front of my son. So before going back the next day I just got the cash from my storage and told my son that to hell with them and they can just count it all out. So we went in gave them the money, the financial guy was still in a disposition “he stated he was having back issues and I understand how that can be, but was that the reason for his attitude? Stay home then. Once paid for Donavan said that it was fueled up and ready. I asked did they top off the coolant since it seems to be leaking and he said he wasn’t sure and he would get it handled. After about a 1/2 hr we were ready to go. I would have liked to see an inspection from the service shop to see if they had noted and issue or if it was pencil whipped. I have been a mechanic for 40 years and I explained that to Donavan so I kinda know a few things. While waiting waiting I looked around and noticed when a service attendant wearing a multicolored bucket hat pulled a customer’s vehicle up to the entrance/exit lane when going to back up peeled out while reversing and yeah that is not professional behavior at all. Regardless I left with the vehicle and my son and I will handle the repair. To me I felt like once I told them I was paying cash rather than financing it went downhill (since they wouldn’t get a kickback from the bank for signing up a loan) and then the pushing of the bs extended warranties knowing there wouldn’t be any additional monetary gains as well, it was deal done. Seriously if the inspection showed an issue and they tried to hid it, thats some unprofessional service that you’d expect from some buy here pay here crap. Regardless Donavan was really friendly and personable. Possibly since I wasn’t all dressed in sweatpants looking at new Broncos to finance we weren’t getting respect. This is why I am showing my son the way things can be and what to not to do and deal with.Thank you for sharing your detailed feedback. We sincerely apologize for the unprofessional attitude you experienced during your visit. We take your concerns seriously and would appreciate an opportunity to address them with you personally. Please contact us at your earliest convenience, and we'll do our best to rectify the situation. Thank you, Greg Saylor - Pre-Owned Sales Manager - 614-383-4642
Recall Service
by Patrick Eberle on 01/01/2026Tiffany and John went above and beyond to make sure my car was taken care of. I am extremely pleased with the service that was provided and know I will be returning for any work that needs done on my car.Patrick, knowing Tiffany and John went above and beyond to assist you makes our day. We look forward to welcoming you back to Germain Ford of Columbus for any future needs. Safe travels!
Quick & Efficient
by MJ Hudson on 12/30/2025Germaine’s service team is always polite, efficient and respectful. Work is top quality. Glad to be able to take my car here.MJ, we're proud to receive your wonderful feedback for our team! Thank you for choosing Germain Ford of Columbus and for sharing your support. We look forward to welcoming you back next time! Safe travels!
Discovery
by Brock on 12/26/2025While test driving, we discovered a tire was low on air after a frigid night. They inspected further and replaced the tire before i took my new truck home! No cost to me obviously. Great service all around!Brock, we're so happy to hear the team provided excellent service and had you rolling safely before leaving Germain Ford of Columbus. Congratulations on your new truck!
Great Service!
by Melanie on 12/28/2025Good attention to customers and their needs! Very attentive and informative to the customer!Thank you for choosing Germain Ford of Columbus, we appreciate your positive feedback!
Fantastic work
by Brooke Mulder on 12/28/2025Great dealership and great friendly people and do such a great job with your car . Very honest too .Thank you for your confidence in Germain Ford of Columbus, and for your business. We are grateful to have you as a customer!
Best service in town
by Lyndsey on 12/28/2025Such friendly and helpful staff thought my entire service visit.Thank you for choosing Germain Ford of Columbus, we appreciate your positive feedback!
2002 F150 TLC
by Fritz on 12/27/2025In Services Dept. Tiffany handled my ongoing F150 problems smoothly, professionally and efficiently. We aren’t done yet, getting parts for the “ole girl” (2002 F150, showing her age like her owner!) is proving a challenge but Tiffany is… diving into finding them. I have every confidence we’ll get as much fixed as parts availability will let us.Fritz, thank you for your trust and confidence in Tiffany at Germain Ford of Columbus. We’ll be sure to pass this along to her. Please let us know if there’s anything else we can do for you!
Great service completed in minimal time
by PKD on 12/22/2025Professional and friendly staff completed an oil change with tire rotation in less than on hour.This review means a lot to us! Thank you for choosing Germain Ford of Columbus.
Stellar Customer Service
by Matt Minerd on 12/22/2025What I love about Germain is the clear, upfront communication on the work being performed and the timeframe to complete the work. They are always available for questions and assistance. I'd highly recommend Germain to anyone.Matt, we're delighted to know you had clear communication and felt supported throughout the process. Thank you for choosing Germain Ford of Columbus and for your kind words! Safe travels!
In and out!
by 36 Sean on 12/22/2025Stopped in around 10:30. They said it could be a few hours texted me at 1:20 said truck was ready.It was our pleasure to assist you so efficiently. Thank you from all of us here at Germain Ford of Columbus!
Latest tune up
by Susan on 12/19/2025Just had my 10,000 tune up and as with all my previous vehicles and past tune-ups it was great. Technicians were courteous, kept me informed, estimated work time perfectly.Thanks, Susan! It's wonderful to hear that you had another great 10,000-mile tune-up at Germain Ford of Columbus. We appreciate your kind words about our courteous and informative team. See you next time!
Find and fix, Great Job
by Robert Riffle on 12/17/2025I think that germain ford of columbus cares about all their customers. After buying my f150, I had a check engine light.I called and talked to James the service manager, he got me in had his tech find the problem and fixed it. I want to… thank James for his help. Thank you Bob RiffleHi Robert, we appreciate your kind words! We are glad to hear James could assist you promptly at Germain Ford of Columbus. We are thrilled that you are back on the road in your F-150! Safe travels!
Filed complaint with Ford corporate
by Kwiehoff on 12/13/2025I am submitting a complaint due to repeated failures by an authorized Ford dealership service department @ Germain Ford to properly diagnose and repair my vehicle. The vehicle was originally brought in for a strong oil/fuel odor entering… the cabin, which is a legitimate safety concern. The dealership claimed the issue was resolved by replacing the vacuum pump. This repair did not correct the problem. Because this is not my primary vehicle, it took some time before I realized the odor was still present. When I returned to the dealership, they reversed their diagnosis and claimed the issue was now a right valve cover leak, which directly contradicts the original repair and indicates the initial diagnosis was incorrect. Additionally, the vehicle exhibited a serious security and safety issue: it would start without the key fob present. The assigned service advisor demonstrated no understanding of how to diagnose or address this issue. Rather than troubleshooting, I was told the dealership wanted approximately $700 simply to contact Ford engineering for guidance on how to fix the problem. Charging a customer hundreds of dollars just to ask how to perform a repair is unacceptable. This experience reflects poor technical competence, inadequate diagnostic procedures, and a lack of accountability within this service department. I expect factory-trained technicians, accurate diagnostics, and professional handling when dealing with an authorized Ford dealership. That did not occur here. I am requesting that Ford Corporate: Review this dealership’s diagnostic practices and technician competency Address the improper handling of a vehicle starting without a key fob Consider reimbursement for ineffective diagnostics and unnecessary repair costs Ensure this dealership is held to Ford’s service standards This situation should never occur at an authorized Ford service facility.Kyle, I appreciate you bringing this to my attention, and I sincerely apologize for the frustration and inconvenience you've experienced. Your concerns are important to us, especially regarding the safety issues with your vehicle. I would like to better understand what happened here and see how we can assist in resolving these problems. Please contact me at your earliest convenience so that we can discuss a solution together. Thank you, John Fredrick - Service Manager - (614) 383-4694
Battery drain mystery solved
by Joe on 12/10/2025After replacing my F-150 battery, the Quick Lane techs mentioned there was a battery drain and advised that I have the battery tested to resolve it. Reserved time at the dealer, brought the truck in, and waited. A few hours later, they said… that the Trailer Module had a minor but persistent battery drain and should be replaced. I'm going to get that scheduled, but it is a relief to figure out the odd ongoing issue. It doesn't impact drivabilitym, but no one needs a dead battery during winter in Columbus, Ohio.Joe, we’re glad we could identify the issue on your F-150! See you next time at Germain Ford of Columbus!
They call it quick lane for a reason
by JJ on 12/10/2025Had the works package done in Maverick Lariat . Austin was very polite and professional . I was in and out of the service area in 45 minutes. Very pleased.JJ, we're happy to hear Austin and our team got you in and out quickly at Germain Ford of Columbus. Thanks for sharing your satisfaction with us!
Thank you for your repeat business and for sharing your thoughts about Mike! We look forward to seeing you again at Germain Ford of Columbus. Safe travels!
by Germain Ford of Columbus on 01/05/2026