Germain Mazda of Columbus
Customer Reviews of Germain Mazda of Columbus
Review type:
Great service
by Mark B on 05/28/2025Great service. Great idea of having the tech take videos of the issues with my vehicle. It lets me know what I am paying for. Then having the tech video showing the work that was completed is excellent. Working with Toni M. was a pleasure.Great service!
by JW on 05/22/2025Germain Service Team was excellent...very efficient and high quality experience.Your kind review warms our hearts! Thank you from the Germain Mazda East of Columbus Team.
Excellent services
by Nasser on 05/11/2025I recently visited the Germaine Mazda, over all I had very good experience with the services from scheduling, check in, car service and checkout, Thank you!Nasser, we're delighted to hear that your experience with Germain Mazda East of Columbus was smooth from start to finish. Thank you for choosing us and sharing your feedback!
Professional and prompt
by JK on 05/03/2025updated 05/08/2025I set up my service appointment online which was very easy. I received reminders about my appointment and follow up texts, emails. My service was done in a very timely manner. Since it was my first service appointment, it was completed at… no cost to me. The video of my service from the technician was an added bonus. I would definitely recommend this dealership for sales and service.We're delighted to hear that your first service experience with Germain Mazda East of Columbus was seamless and enjoyable. It's great to know you appreciated the video from our technician! Thank you for recommending us!
Great and Helpful
by Jeff S on 05/07/2025Went in for a recall and Toni was able to also assist me with upgrading the infotainment for a reasonable charge Thanks ToniJeff, we're glad to hear Toni was able to assist you with both the recall and infotainment upgrade at Germain Mazda East of Columbus. Thanks for sharing your experience!
Reliable
by Mary on 05/02/2025I always do my car maintenance here because I feel like they really take care of you as a Mazda owner. Staff and service all great. I like that they send you a video of your car during the maintenance. I had one service I thought I needed… but was told not really required at that time so that saved some bucks. Free water and coffee in the waiting area.Mary, we're delighted to hear that you enjoy the service and transparency at Germain Mazda East of Columbus! It's great knowing our team takes good care of your car maintenance needs. Thanks for being a valued customer!
Excellence
by Greg Richard on 05/02/2025Although I’m struggling with the current cost of a routine Lube-Oil & Filter service these days, I have to state that Germain Mazda in Gahanna delivers consistent great service on every visit. Amy and all the Service Advisors on their team… are always accommodating and a pleasure to work with.Greg, thank you for recognizing the consistent service from Amy and our team at Germain Mazda East of Columbus. We appreciate your feedback and look forward to serving you again!
Excellent Service
by Ashu on 04/29/2025This dealership is professional and reliableThank you for trusting Germain Mazda East of Columbus with your business, Ashu!
Always great service
by Anna V on 04/28/2025I purchased a CX5 from Germain Mazda in 2021. I have continued the routine maintenance at the dealership, and every interaction has always been pleasant. The staff are all super nice and polite, and the waiting area for services is… comfortable. I have never been less than completely satisfied with my experience and the services rendered to my vehicle.Anna, we're delighted to hear that your experiences with Germain Mazda East of Columbus have been consistently positive! Thank you for trusting us with your CX5's maintenance and sharing such kind words about our team. We look forward to serving you again in the future!
Good customer service. Nice waiting area for customers.
by Wes on 04/27/2025Good customer service. Nice waiting area for customers.We are so happy that our Germain Mazda East of Columbus team earned your positive rating. Thanks, Wes!
Thanks!
by Dale on 04/24/2025Pleasant and comfortable waiting area.We are so happy that our Germain Mazda East of Columbus team earned your 5 stars. Thanks for highlighting our comfortable waiting area, Dale!
Positive service lovation
by Ron Heitman on 04/23/2025Service as it is suppose to be done. The total service visit was exactly what one would expect. Out PM service went like clock work. The tech that handled the service has a very caring attitude that is reassuring the customer’s vehicle is… being treated with top notch professionals.Ron, we're delighted to hear that your service visit at Germain Mazda East of Columbus went smoothly and met your expectations. Our team takes pride in providing top-notch care for our customers' vehicles. Thank you for sharing this feedback!
Great Service
by SG22 on 04/23/2025All the employees at Germain Mazda are great to work with and the technician explained very well what was going on with my car.We're delighted to hear that our team at Germain Mazda East of Columbus provided you with a great experience and clear explanations about your car. Thank you for the positive feedback!
Excellent service
by Lauren Cocklin on 04/18/2025The service department at Germain Mazda is consistent, timely, fair and transparent. I cannot recommend them enough. They are the true definition of five star service.Lauren, thank you for your glowing review! We're delighted to hear that our service department at Germain Mazda East of Columbus consistently meets your expectations. We appreciate the recommendation and look forward to serving you again!
Can’t be disappointed.
by Daniel Chim on 04/14/2025The staff is timely and very informative. They will answer any question while putting a smile on your face. They get the job done right and my car feels tons better than when I brought it in and the problem is fixed every time. I’ve come in… twice so far and potentially will more in the future.Daniel, we're delighted to hear that our team at Germain Mazda East of Columbus has consistently provided you with informative and timely service. It's great knowing your car is running smoothly after each visit. We look forward to assisting you again in the future!
Easy and Quick Service
by J on 04/07/2025I love how stress and hassle free it is to get my car serviced here; drop off is simple, the waiting area is great, usually no long waiting times, and they are always very friendly. I also trust they do a good job since I also bought my… Mazda from here.We're delighted to hear that your service experience at Germain Mazda East of Columbus has been stress-free and enjoyable! It's wonderful knowing you trust us with both your purchase and maintenance needs. Thank you for choosing our team, we look forward to serving you again soon!
Great Service experience
by Mazda Fan on 03/27/2025Always helpful and quick when I go for my scheduled maintenance. Waiting area is nice to work in while you wait too! eThank you for sharing your experience with Germain Mazda East of Columbus! We're glad to hear that our team is consistently helpful and efficient during your visits. Enjoy the comfortable waiting area, and we look forward to seeing you next time!
Caring service team
by Diane Lyon on 03/23/2025From my initial purchase to my recent service, I can't imagine going anyplace else. It was a 1 hour drive to my service appointment, (coming from Marion), but it was worth it knowing that the service staff made me feel like they cared… about my car as much as I do. Thank you so much!!!!Diane, we're delighted to hear that the drive was worth it and our Germain Mazda East of Columbus team made you feel valued! Thank you for trusting us with your car's care. Safe travels until we see you next time!
Outstanding customer service
by Karen Saul on 03/08/2025I went to Germain Mazda because my back up camera was intermittently not showing or working. Germain had replaced my control screen free of charge twice in the past die to recalls and did so with such ease. This intermittent loss of back up… camera was working when I dropped it off and therefore I wasn’t sure what could be done. I spoke to the service dept and they forwarded me to Amy who was definitely a specialist and that shone through in each conversation. Her knowledge base was excellent! We chatted about what could be done efficiently and she broke down what could be done at progressing levels, only done if approved by me. I was totally impressed. Her communication and follow through was outstanding, always on point, and gave me such confidence about the work that was to be done. I received a video report which was excellent by the technician which name I have forgotten I’m sorry. The work was timely, complete, and thorough. I was unable to pick up the car due to my 12plus hour shifts and she made arrangements for me to get the keys from the mgr in the dealership. The process was thorough, efficient, complete, and outstanding. Amy made it seamless and I am grateful for this kind of customer service. I highly recommend your dealership and service because of my experience. Also, prior to this, I was rear ended and needed repairs and when I called Germain, you referred me to Rifes auto body. I wanted original auto parts. Rifes did that and were excellent! Great recommendation !Karen, we're delighted to hear about your positive experience with Amy and the team at Germain Mazda East of Columbus! It's wonderful that everything was handled efficiently and met your expectations. Thank you for recommending us, we appreciate it greatly!
I see the light
by Porscha Krieg on 03/06/2025I received a notification that there was a recall on my Mazda's camera and set an appointment up online to have it repaired. Everything was great - I showed up at the dealership for the fix. The service agent told me that the process would… take up until 2 hours, which was surprising as I was under the impression that the camera could be fixed in an hour. They planned to do an inspection. I let them know that I had another appointment to make, and they said that they'd do their best. I waited in a comfortable room with tasty coffee and pleasant people while they did their magic, sent me a video of the inspection with recs for repair, and notified me that my car was ready! Very admirable situation going on here and they knew what they were doing. I made my appointment, had good coffee, and my camera works! I don't know if I will pay dealership rates, but who knows. They are excellent 👍Porscha, we're delighted to hear that your experience at Germain Mazda East of Columbus was smooth and enjoyable! It's great to know our team took good care of you and got everything sorted in time for your next appointment. Thanks for the feedback, we hope you'll consider us again in the future!
Good Communication
by Emanuel W on 03/05/2025Got my 80,000 mile service on my 2018 CX-9 here. The video review of the car was very thorough (more thorough than Byers Mazda I might add) and the car was all set in the time frame that was agreed upon. The car ran great after the tune up… with new spark plugs and I am happy with its performance. You are going to pay for car maintenance wherever you go and I trust Mazda to do it right for a competitive price that is not exorbitant. I could always hire someone to throw breaks and rotors on but they would not be under warranty like they are at Mazda if anything goes wrong. Great work Germain! And thank you!Emanuel, we're delighted to hear that you had a positive experience with your 80,000-mile service at Germain Mazda East of Columbus! It's great to know our team provided thorough care and met your expectations. We appreciate the trust you've placed in us for maintaining your CX-9's performance.
Mark, we're delighted to hear that you appreciated the video updates and enjoyed working with Toni at Germain Mazda East of Columbus! Thanks for sharing your positive experience with us!
by Germain Mazda East of Columbus on 05/29/2025