Customer Reviews of Germain Lexus of Easton
Review type:
Excellent new car experience
Great service as always
by AM Hutch on 10/27/2021Another great service appointment. Everyone is great and friendly, from staff greeting you as you exit your vehicle to the service rep. to the cashier to the staff pulling your vehicle around to leave! Never had a bad experience!We're so happy to hear that our team is friendly, helpful, and accommodating. Having such a wonderful team makes us proud. We loved taking care of your vehicle and we look forward to serving you another great experience next time you need us.
Great service!
by Ahmad on 10/23/2021Excellent service, polite, attentive and promptThanks, Ahmad, for leaving this excellent review! We're pleased to hear that our team delivered wonderful service with a polite and attentive attitude. See you again next time!
As usual
by Andy Nguyen on 10/21/2021Courteous, helpful, friendly staff. Highly recommend it.We really appreciate you recommending Germain Lexus of Easton, Andy. It's our pleasure to provide you with courteous and friendly assistance and we look forward to doing so again next time you stop by!
Extremely impressed!!
by Kim Large on 10/21/2021The service and care provided is second to none. I will definitely be purchasing from you again. HIGHLY recommended.We're so happy to hear how impressed you are with our above and beyond customer service, Kim! We're honored that you plan to purchase from Germain Lexus of Easton again in the future, and we'll look very forward to working with you again!
Always a pleasure
by Ron Porter on 10/13/2021As always great experience. Immediate attention. Service Reps know you and your reason for the service. Comfortable waiting area. Courtesy rides around the area. Time efficient service. Easy in and out.Thanks for the great review, Ron. It's wonderful to hear that the Germain Lexus of Easton team has gotten the service experience down to a science. Come back again soon!
Recalled part
by Madame President on 10/11/2021My car had a part that was recalled and the service department was able to schedule me quickly to get this completed. I had not planned on having a loaner car, it was going to take most of the day to complete the task, but the service… department could not have made that process any easier. Loved that I received a text when the work was complete. The staff was pleasant, efficient, and could not be any better. Great team.We strive to make the service experience easy and efficient for our guests and it is gratifying that we hit the mark! Thank you for choosing Germain Lexus of Easton and for sharing your terrific feedback. Have a wonderful day!
Great bservice
by Jeff on 10/04/2021I recently took my car to this dealership. I have been a customer for nearly 20 years and have alway bought and serviced my car here. From the time you drive your car into the service dept until the time you pick it up you you are treated… like their best customer.Thank you for the great review, Jeff - we're thrilled to hear we've earned your confidence and loyal business! We sincerely appreciate your support over the years and look forward to seeing you again next time! - your friends at Germain Lexus of Easton
Always a great experience
by Madame President on 10/01/2021I can never complain about my experience as it is always very good. The waiting area is great and it never takes longer than they say it will. Everyone is pleasant and keeps me informed. A do need to go back for a part, but that is all a… part of car ownership, right? I have to give a special shout-out to the fine gentleman that cleaned the inside of my window shield because he just couldn't let me leave with it looking that awful. Please note that I DO try and clean it and it only smears. He got it spotless and gave me a tip on what product to use when it happens again. It is a small thing, but you have no idea how great it was to 1) have a clean windshield, and 2) have someone care enough to do it.Thank you for this kind review! It's wonderful to hear that we've exceeded your expectations on numerous occasions. We're so glad you've received informative care from our team and that they went above and beyond to take care of something that's been bothersome for you! Your support for Germain Lexus of Easton means so much to us, and we look forward to taking great care of you agains soon!
Great Service!
by C Rogers on 10/01/2021We have always been very pleased with the service at Germain Lexus of Easton. Very professional and courteous.This feedback means a lot to us! Thank you so much for trusting Germain Lexus of Easton with your auto service needs.
Great Service
by Andrew Edwards on 09/29/2021At first I had a shock when I realized what it was going to cost to make the repairs I needed. After weighing my options I decided to get things done. The dealership was excellent in repair ing my car. It just was a joy to drive my car… without the dashboard lightning up like a Christmas tree and not worrying if something was going to fall apart.Thanks so much, Andrew, for trusting our team to take care of your vehicle. We appreciate your confidence in our team's work here at Germain Lexus of Easton. Let us know when you need us next time.
Great Facility and Helpful People
by Routine Maintenance on 09/12/2021Very professional and kept me informed at all points of my visit. Great facility.Providing our guests with informative and thorough care is a top priority at Germain Lexus of Easton! Thank you for sharing your support for our team of professionals and the work they do, and we hope we'll have more chances to work together down the road!
Great Service
by Greg on 09/12/2021From check in to check out Very courteous and efficient. And great customer service and follow up.Hi Greg - Thank you for taking the time to share how much you appreciate our team's efficient and courteous care! It was our pleasure to provide you with excellent service at Germain Lexus of Easton and whenever you need us next, we'll be happy to lend a hand!
Love the Lexi
by PaulDiPaolo on 09/11/2021Germain, Great Dealership.. I purchased 7/8 cars from German from there other line of cars.. Satisfied with all Dealships under there umbrella.. People & Service # 1Thank you for your continued business and your confidence in our work! We appreciate your positive feedback and we look forward to seeing you again at Germain Lexus of Easton.
Service for my old girl
by JTJ on 09/11/2021Kevin and Will keep my ‘09 RX in top shape. Even though it has close to 200K, it runs like new and I always trust it on long trips. I live out of town so the loaners are a real plus. ThanksThank you for trusting us with your business and your 2009 Lexus RX! We are happy to hear that Kevin and Will always take such great care of you. See you next time at Germain Lexus of Easton!
Treated well
by JPDOH on 09/11/2021I rely on the service team to make sure what my car needs - it gets. There is always a level of trust in that, but I have that with Lexus at Easton.It means a lot that you can depend on our team to keep you safe out on the roads. Thank you for your support!
First service
by Mike Lucas on 09/06/2021Set up service through Lexus app. First service of new car. Very nice facility and friendly staff. No issues with car so very routine visit.We're so glad your first service went over without a hitch! Thanks for the great review, Mike - we hope to see you back at Germain Lexus of Easton down the road!
Excellent service
by Tony Le on 09/05/2021All staff members are friendly and great in customer serviceThank you so much, Tony! We hope that you have a great week.
Excellent service
by Roberrt on 09/02/2021Kevin is great. The very best. Everything went very smoothly. The very best.We can't ask for better feedback than this! Thank you so much, Robert.
Consistently Great Service
by Satisfied Customer on 08/30/2021Appointment times mean something at Germain Lexus of Easton. My car was taken immediately upon my 8 a.m. arrival. I was greated with a smile. The purpose of my visit was explained to me by staff. I waited in a large, nicely decorated and… very comfortable waiting area and enjoined the snacks and coffee they provided while waiting for my car. A service representative came to the waiting room twice just to let me know how things were going and to make certain I was comfortable. They actually finished with my car 15 minutes earlier than promised. Once they finished the service the car was washed and returned to me in mint condition. Over the years I have purchased more than 10 vehicles from this dealership which is two and a half hours from my home and I have gone out of my way to make certain that they also handle my service. The service doesn't get any better than what is offered by Germain.It makes us so happy to hear that this is the quality of service we're delivering. Thanks for trusting our team with your vehicle's care - it is our honor and privilege to assist you! Take care, from the whole Germain Lexus of Easton team!
Customer Satisfaction Long-Term
by Fred on 08/29/2021I’ve been a customer for years now and I must say the sales and service staff have worked hard to provide honest professional service. My vehicle is a 2017 and I still receive calls from my sales person Troy! The service department is… forthright about costs up front and courteous professional and timely! The entire operation is extremely well run! I will continue to support and buy from them!Fred, what an outstanding review! We're honored to receive your 5 star rating and it's truly been a pleasure taking care of you and your vehicle over the years. We genuinely want the very best for our guests and it means so much to us that you've noticed and appreciate it. We'll be sure to share your compliments with Troy as well. We're thrilled that you'll continue to support us and we'll look forward to working with you again down the road!
Great Service
by Hutch on 08/26/2021Dropped my GX460 off for the 30K service and picked up a loaner vehicle. The staff that greeted me and took my car were excellent, cheerful, and courteous. Raquel was the service staff member assigned to my service. She was just as great!… The service was completed the following day. Raquel kept me updated via text. Upon my arrival I was given my bill which I expected to be $0 but was told it would be $590.00. The cashier called Raquel who looked into the matter. I informed her that upon purchasing the vehicle I had free service up to and including the 30K mile service. In a matter of seconds this was confirmed and I was out the door and back in my GX460. Everyone was awesome! No complaints!Hutch - thanks for the great review and for trusting the Germain Lexus of Easton team with the care of your Lexus GX 460! We'll be sure to compliment Raquel on her great work. Safe travels - and we'll see you again next time!
When the Germain family of dealerships first opened its doors in 1947, the intention was to provide Ohio residents with kind of outstanding sales and service experiences they deserve while achieving a 100% customer retention rate. Now we've been in business for four generations, and our philosophy is still the same as it was on that very first day. Germain Lexus of Easton opened its doors in 1989 with an unwavering commitment to creating a meaningful and rewarding experience for both our valued clients and associates. Our Columbus, OH, Lexus dealership has become a very special one on a personal level to Rick Germain, who operates it. Rick has been heavily involved with the Lexus manufacturer since the beginning of the brand. We hope that by being fully committed to our customers and dedicating ourselves to their needs, we can go above and beyond to be the best dealership we can.
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service
Bill, thank you for sharing your experience with us at Germain Lexus of Easton! We're delighted to hear that Jason, Todd, Kevin, and Trey provided such outstanding service. Your recommendation means a lot to our team!
by Germain Lexus of Easton on 04/24/2025