Customer Reviews of Germain Lexus of Easton
Review type:
Excellent new car experience
Hooked on Kevin and Janet
by RX360 on 08/25/2021What a pleasant experience each time I visit my Lexus Dealership. This is my 4th Lexus and I have yet to not have excellent service, honesty, courtesy and smiles. Always in time, always listening well, and most importantly respecting the… "come-back" customer again and again. Keep it up.....Mrs. BThis review makes our day! Thank you for your continued business and your confidence in our team to provide top-notch service with a smile. See you next time at Germain Lexus of Easton!
Everything went smoothly.
by Bob on 08/20/2021The service professional Adam was very courteous toward me and explain all the services that were to be done to my car in a very efficient manner. I have no complaints and can add nothing at this time that might improve your services.Hi Bob, thanks for giving Adam a shoutout. We appreciate your review and your confidence in us.
Always a great experience!
by Sarah Vermillion on 08/16/2021We always have a great experience at Germain Lexus of Easton Service Center. We visited on a busy Saturday morning for a routine service on our RX350. Tim was friendly and professional. He noticed I had requested a service that had already… been performed and corrected it right away. He provided us with a loaner since the correct service was going to take a bit longer. Our car was ready right on time. I can’t say enough good things about Tim or the service center!Thank you for trusting us with your Lexus RX 350! We love to hear that you can depend on our team for excellent service and that Tim could assist at your recent visit. All of us at Germain Lexus of Easton appreciate your continued support!
Love Lexus!
by JZ on 08/13/2021Each and every visit I have had with Lexus Easton Service has been positive. The Lexus Easton Service personnel are polite, caring and offer complete details and costs with respect to my vehicle’s service. They keep me updated with my… vehicle’s progress and timing. They are truly amazing. I appreciate all the efforts they go through making sure I am satisfied with their performance and care for my vehicle.Thank you for trusting Germain Lexus of Easton with your vehicle. We strive to deliver top-notch service and I am glad that always comes through to you!
Best service!
by Ljb on 08/12/2021The process could not be easier- Raquel is pleasant, professional and very helpful.Thanks for your confidence in Germain Lexus of Easton. We're glad to hear that our team took care of you and we look forward to your next visit!
Thank you Germain Lexus of Easton
by Lady Che on 08/12/2021I’m happy yet again with the service. I appreciate my process always being made simple. Thank you Raquel for always being a great help!Thank you for your continued business and your confidence in Raquel! It is terrific to hear that you are always so well taken care of and we look forward to seeing you again at Germain Lexus of Easton. Drive safely!
Great Service Dept
by Michael Marmie on 08/09/2021Had the first service at this dealership. Fantastic service , beautiful facility. The staff were great, the comfort level in the waiting area, outstanding. Service was quick and efficient, the only negative is the traffic congestion due… to road work, but of course no fault of the dealership.Michael - Thank you for the great review! We are grateful for your feedback and thrilled to hear that you had such a successful service experience working with the Germain Lexus of Easton team. Drive safely, and we hope to earn your business again down the road!
Top notch service
by RAS on 08/09/2021Routine maintenance is always very smooth at Germain Lexus at Easton. Donna is always prompt, and keeps me updated if needed. Everyone is so helpful. I appreciate the explanations after the maintenance work is complete on battery level,… tires, etc. Thanks again everyone for great service!!!Thank you for taking the time to share! We strive to deliver a seamless and efficient service experience, and it is wonderful to hear that this was reflected in your time working with Donna. Drive safely, and we hope to see you back at Germain Lexus of Easton!
5 Star Service
by Dan on 08/08/2021Always professional, courteous, and competent.Thanks for the great review, Dan - we appreciate it very much. Come back soon! - the Germain Lexus of Easton team
Service with a smile
by Leo on 08/07/2021Just like the car, the Lexus service department is a smooth-running machine. And the waiting area is clean and comfortable. The staff are professional and friendly, and the coffee is great!Leo - We appreciate the kind feedback! It is our goal to deliver a top-notch service experience for our guests, and it is wonderful to hear that this was reflected in your visit. Drive safely, and we hope to see you back at Germain Lexus of Easton!
Great Prompt Service
by AJKrantz on 08/06/2021Tim Perkins helped me get my car in for a quick diagnostic. Nothing was wrong with the car so he discounted my fee. Thank you!AJ - Thank you for the great review! We are so happy to hear that you had a seamless and efficient service experience working with Tim. Drive safely, and we hope to earn your business again at Germain Lexus of Easton!
Service
by James on 08/04/2021Great experience. Everyone was very respectful and professionalThank you for the great review, James! We are happy to hear that our team lived up to our high standards and we hope to see you again at Germain Lexus of Easton.
10000 mile check up
by Jennifer Welker on 07/31/2021My visit on July 29th was amazing. Staff at the service department are professional and helpful I had an issue with my side mirror. The service department shared what the issue was and showed me how to take care of it. They did not let me… leave until I understood how to correct it. Best waiting area as well!!Hi Jennifer - We are thrilled that our team took such great care of you and your vehicle! Thank you for choosing Germain Lexus of Easton for your service needs and for taking the time to share your positive feedback. Drive safely!
Great Caring Service
by Barb Collier Kaylor on 07/29/2021Love working with Raquel in the service - She always has a smile and a desire to DO IT RIGHT! Bringing my Lexus in for service is easy, no stress. GOOD JOB!Hi Barb - Thank you for your confidence in Raquel and the service team. We are grateful for your business here at Germain Lexus of Easton! See you next time.
Great experience & friendly staff
by Deepak on 07/21/2021Had great experience with my car service. Very friendly staff. In and out in timely manner.Thank you for the great feedback! We strive to deliver an efficient and seamless service experience, and it means a lot to hear that this was reflected in your time working with us. Drive safely, and we hope to earn your business again at Germain Lexus of Easton!
Highly Recommend
by AJKrantz on 07/21/2021I recently bought a 2016 Rx450h from a non-Lexus dealership. The salesman told me that all the service was current. I wanted to make sure that it was in perfect working order and that all of its maintenance were current so I took the car to… Lexus for a checkup. Tim Perkins was my service advisor at Lexus. He walked me through what services had been done and which had been missed. He only charged me for what I needed to bring it current versus a full service. I trust Tim and could not be happier.AJ - Thank you for taking the time to review us! We strive to deliver efficient and knowledgeable service, and it is wonderful to hear that this was reflected in your time working with Tim and the Germain Lexus of Easton team. Drive safely in your 2016 Lexus Rx 450h, and we hope to earn your business again down the road!
Excellent!
by Dennis Smith on 07/17/2021Everyone was very courteous and knowledgeable.Thank you for the fantastic review!
Great Staff
by WV to OH on 07/16/2021As a woman I am often uncomfortable taking cars in for service. That is not the case here. The staff is pleasant and helpful. They want to do the best job not hope to. I really like my service rep. I can't say enough good things about… her, the service, and my car.We are so glad to hear that you feel comfortable during your visits with us at Germain Lexus of Easton. Thank you so much for trusting us with your vehicle! We hope that you enjoy your week.
Professional service representatives
by Ruthie Schmitz on 07/01/2021They were prompt in discussing with me the needs and costs of service required on my SUV. I appreciate there thoroughness in their explanations. I purchased new tires and there was quite a bit of debate on whether or not they were… needed. I appreciated the loaner car.Ruthie - thank you for the wonderful review! We appreciate you trusting the Germain Lexus of Easton team with the care of your SUV, and we're glad we could be of service. Safe travels, and we hope to see you again soon.
A Plus & batteries too
by nx300 on 06/23/2021I was pleasantly surprised as I received 2 batteries for my 2 fobs in addition to the excellent service I received on my car! I also bought my car at German and was awarded a free service for my 15,000 mile check up. Thank youIt's our pleasure to assist you and we truly appreciate you taking time to post a review. Thank you for choosing Germain Lexus of Easton! We look forward to your next visit.
New Lexus Service
by SKN 2021 GX on 06/21/2021I live out of state. However, I have purchased 8 vehicles from Germain Lexus of Easton. My satisfaction with the Dealership and Service Department continued Saturday as I took my 2021 GX for its 5,000 mile service. The staff was fabulous.… The service was perfect. I was in and out in no time. Another great experioence!
When the Germain family of dealerships first opened its doors in 1947, the intention was to provide Ohio residents with kind of outstanding sales and service experiences they deserve while achieving a 100% customer retention rate. Now we've been in business for four generations, and our philosophy is still the same as it was on that very first day. Germain Lexus of Easton opened its doors in 1989 with an unwavering commitment to creating a meaningful and rewarding experience for both our valued clients and associates. Our Columbus, OH, Lexus dealership has become a very special one on a personal level to Rick Germain, who operates it. Rick has been heavily involved with the Lexus manufacturer since the beginning of the brand. We hope that by being fully committed to our customers and dedicating ourselves to their needs, we can go above and beyond to be the best dealership we can.
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service
Bill, thank you for sharing your experience with us at Germain Lexus of Easton! We're delighted to hear that Jason, Todd, Kevin, and Trey provided such outstanding service. Your recommendation means a lot to our team!
by Germain Lexus of Easton on 04/24/2025