Customer Reviews of Bob Caldwell Chrysler Jeep Dodge Ram
Review type:
I Love This Dealership!!
Service with a smile
by Ted Lippold on 09/14/2022Quick and easyAll good!
by Ms Aj on 09/14/2022Pleasant and quick serviceGlad to hear it!!!! Appreciate you posting and hope to earn your business for the next visit. -Justin Harmon (General Manager)
Easy in and out
by Emil Milev on 09/14/2022Great service, fast, smooth, and easy check in and check out. Everyone was very courteous and took good care of my Jeep. Thank you.Glad to hear everything went smooth during your visit Emil. Thank you for your business and your review! -Justin Harmon (General Manager at Bob Caldwell Automotive)
Better check that requested service is performed
by Mr Smith on 09/14/2022I requested an oil change, break inspection and tire rotation. My tires were not rotated, it was only removed from my bill when I pointed it out. There was also no evidence that my wheels had been removed for a proper brake inspection. Not… a single fingerprint on any tire or rim. Never ever returning to this dealership for service.Mr. Smith a great apologize if the techs forgot to rotate your tires. I have the service manager looking to resolve why or how this could have happened. That said, I would be happy to rotate your tires for free and provide you with a brake inspection. Sorry this happened and I can assure you this is not a trend here. If you would like to get in touch with me I can be reached at 614-880-2824 or jharmon@caldwellautomotive.com. -Justin Harmon (General Manager)
Easy to work with
by Shannon Williams on 09/13/2022Korey was excellent! Thanks for helping us out!Glad to hear it Shannon. Appreciate the opportunity to earn your business and review. It means a lot! -Justin Harmon (General Manager @ Bob Caldwell Automotive)
Great Service
by Ashley on 09/12/2022Clean, thorough, and nice people to work with.Great deal and great customer service!
by Amber on 09/12/2022We had a wonderful experience with Korey Jones. He was knowledgeable, personable and so understanding as we were car shopping with a toddler. Would highly recommend Korey!Thank you Amber and thrilled to hear your visit went well. Korey although new to our organization fits in way faster than the typical employee and has received a lot of accolades from his customers. Happy to hear it all worked out! -Justin Harmon (General Manager)
Sales team was wonderful!
by Sarah on 09/11/2022Sales team was so helpful…they didn’t try to beat us up on our trade. And the manager even gave us free hats for our boys because we had to wait! Very professional and would definitely go back!I love to hear the free hat play Sarah! Not a typical move but a savvy play and happy to hear it was well received. Thank you for your business and give us a shout if you need anything throughout your vehicle ownership. -Justin Harmon (General Manager)
Beep Beep
by Sarah Banks on 09/11/2022Great experience with Patrick. We felt like he was very honest, hardworking and not giving us the runaround.Love to see Pat L compliments. Such an unassuming polite young gentleman. Happy to have him as part of the team. Appreciate your business Sarah and thank you for providing the feedback! -Justin Harmon (General manager at Bob Caldwell Automotive)
Quick and easy service appointment
by John Henry on 09/10/2022Seamless registration/scheduling, friendly and efficient associate, no high-pressure sales or unexpected expenses.Appreciate the summary and proud to hear those types of comments Mr. Henry. Glad to hear the process and transaction went smoothly and thank you for taking the time to write! -Justin Harmon (General Manager)
Annual Jeep Well check with Dr Bob
by JR on 09/10/2022My wife and I as of Aug 21’ are new to the Jeep family with a same day purchase of both a Wrangler & Gladiator. Approaching the year mark since our investment the two were due for oil changes almost one right after the other. Each of the… two visits proved to be an identical experience. Utilizing the express oil change available the Caldwell service team proved friendly, helpful, and efficient. In addition to the necessary maintenance it was discovered that the manufacturer issued multiple suggested repairs/modifications, which the team offered to manage simultaneously. Encompassing the two separate visits I would specifically like to highlight the friendly personalities and attention to detail in communication that I received from Joe and Savannah. No doubt I will continue to trust the health of my Jeeps with the Caldwell service team. Thanks again guys for a great experience!2021 Dodge Challenger
by elampert on 09/09/2022Went to take a look at a 2021 Dodge Challenger Super Bee today. Worked with Korey Jones and Jeff Kiehle and got the deal done. Fantastic team. Fair trade in, great price on the Challenger and overall fantastic buying experience top to… bottom. No high pressure sales tactics, just open and honest sales.Glad to hear the team was able to put a fair/ good deal together with you and engaged at at a level you appreciated. Enjoy that hot rod while the weather stays perfect! -Justin Harmon (General manager at Bob Caldwell Automotive)
Great experience!
by TyH on 09/09/2022We purchased a Chevy work van and would gladly recommend them if you’re looking to buy. Nevada was friendly, he didn’t pressure us to buy and he made the process easy when we decided to buy 10/10. Everyone we spoke with was great 👍 Glad… we came here, thanks guys!That's great Ty and that was a peach of a van. Glad it found a good home! Happy to hear everyone was on their game and thrilled to hear (most of all) that you were satisfied with the experience. Thank you for giving Nevada and Bob Caldwell a shot! -Justin Harmon (General Manager)
Korey was great!
by Donald Thompson on 09/08/2022Ok, the good....Korey Jones was great to work with. He was personable, kept me updated and the process moved fast. Also Steve in finance was also wonderful and I mentioned that I never had been in and out so fast (trading in and buying a… new car in under two hours). Now the bad....sales manager Shawn was pretty unbearable. He was condescending, cocky and when I asked about a $4,250 addition to the bill and found out it was an optional coverage package that no one asked me about, he said "all my customers think it's a no brainer." It wasn't until i told him to give me back my key and I'd take the business elsewhere that he became somewhat nice. All in all, I'd recommend this dealership but try to not work with Shawn. Korey and Steve are both fantastic.Mr. Thompson I apologize if you were less than satisfied with an employees interaction and I will be sure to broach the topic. In regards to products, we are required by law to offer 100% of all available product to every customer that inquires on a vehicle. That said, none of this is required to purchase and sounds like there could be a better approach. Thank you for the opportunity to earn your business and glad to hear the rest of the experience went well. If there are any other details that you would like to talk about, I would be happy to find the time. 614-880-2824 or justin@caldwellchrysler.com. Thanks. -Justin Harmon (General Manager)
Communication is key
by Sydney on 09/07/2022This is my second time getting my Jeep serviced at this dealership. Savannah helped me this time, different from my prior visit. She ensured the service I requested would truly solve my car’s issue and communicated with me multiple times on… updates from the tech. The customer service Savannah delivered was a 180 from my initial visit. She did a solid job!Thank Sydney for giving us a second chance and thrilled to hear when an employee turns a bad experience into a good one. Thank you for your business Sydney and taking the time to provide feedback. -Justin Harmon (General Manager)
Delivery of my ‘new to me’ car was shocking!
by P J Perry on 04/30/2022After making a very fair deal on on my new used car, I thought it would be about 15 minutes to do a quick wash before delivery. After waiting about 30 min, I was presented with a brand new looking gorgeous Mazda 3. I was impressed with… James, my sales representative for his thoroughness in the entire process of purchasing an excellent used car from the Bob Cardwell Chrysler Jeep Dodge Ram Organization.Thank you PJ and appreciate the shoutout from our detail department. I remember who was there to detail your vehicle and she is a gem of a team member and not only are we happy to have her as part of the team, awesome to hear feedback on the efforts she puts into a clean vehicle. Happy to hear James was able to represent the company and vehicle well. Thank you for the business and taking the time to write! -Justin Harmon (Dealer)
Diagnostic cost.
by Chrysler200 on 04/06/2022The cost for my diagnostic was higher than quoted onlinr.Never an appropriate practice to misquote pricing on a service. I would be interested to hear more detail if we made a mistake or how this could happen and depending on the circumstance, happy to reimburse you if this was our mistake. I can be reached at 614-880-2824 or jharmon@caldwellautomotive.com. Hate to hear this but appreciate the 4 stars, business, and providing the feedback. -Justin Harmon (Dealer)
Made my car run again6⁶
by Nick and Frank on 03/07/2022My 4 year old Hyndai was sputtering and stalling so took it to Cody Curtis at Caldwell Auto. He kept if for a week but after new plugs and a coil it runs like a year old antelope. And price was okay. Thanks Cody and Caldwell - good job as… usual.Great feedback Nick and Frank. Always happy to hear when customers trust our service folks to fix their vehicle but means a lot more when customers bring their non-Chrysler product in for service. We service over 100 non-Chrysler vehicles per month just for our Pre-Owned Inventory and happy to take a look at any vehicle. Appreciate your business Nick and Frank and thanks for taking the extra effort to leave a review. Means a lot! -Justin Harmon (Dealer)
Grate experience
by J Elaine Strouse on 02/12/2022Had a great time vary wonderful experience kind and devoted peopleThanks Elaine. The "devoted" means a lot to me and the rest of the staff here. Happy to hear everything went smooth and hope we earned the right to see you again. Until then take care and stay warm! -Justin Harmon (Dealer)
Great people to work with
by Scott on 01/23/2022Jen was great to work with!! We came down from Findlay Ohio to look at a car for my 18 year old son and she had it gassed up and ready to go on a test drive even turning someone else away that had stopped in to look at that same car knowing… that we were on our way. We would definitely go there again next time we are looking for a car.Happy to hear that Jen was accommodating and easy to work with. We are excited to have her as part of the team and it has been fun to watch her sales climb month after month. Scott, appreciate your willingness to allow Jen and Bob Caldwell to earn your business and thank you for taking the time to leave a review! -Justin Harmon (Dealer)
Great service
by Annemarie810 on 08/28/2021Thanks Cindy for being so helpful and making this so easy! Bob in service department is amazing too!Love to hear that both Fixed and Variable operations were satisfactory+ in the same customer's eyes. Thank you Anne Marie for the opportunity to earn your business! Means a lot when customers are willing to take the time to commend the effort. -Justin Harmon (Dealer)
In 1950, Ruth Ann Caldwell encouraged her husband Bob to follow his dreams. Later that year, Bob opened a small car lot in Columbus on High Street with the slogan "Where High Street Bends, Your Car Worries End." After 16 years of success selling quality used vehicles Bob Caldwell was approached by Chrysler to open a franchise on Morse Rd. He did so in November 1967 and Bob Caldwell Chrysler Dodge Jeep Ram was born.
Fast forward to today and we have celebrated our 50th year of operation, still family owned and operated by Bob's three daughters and we have welcomed the 3rd Generation with Justin Harmon as the General Manager. We have grown to over 115 employees and we are thankful for every year that we get to serve the City of Columbus, State of Ohio and all our surrounding neighbors.
Whether you've grown up a Buckeye or travel from far away because we are the lowest price, we welcome you as family and will continue to be here to service all of your vehicle needs.
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
Great to hear the feedback and thank you for posting. There has been a lot of effort over the last year with new management to better the customer experience and we're truly proud of the managers and staff for putting together a quality process. Thank you again for the review and we appreciate your business! -Justin Harmon (General Manager)
by Justin Harmon on 05/30/2025