Customer Reviews of Bob Caldwell Chrysler Jeep Dodge Ram
Review type:
I Love This Dealership!!
Friendly, Fast, Easy to work with
by 1st time Jeep owner on 08/08/2021No hassle, great customer service!Thank you and happy to hear your visit was smooth. Enjoy the weekend! -Justin Harmon (Dealer)
Excellent service at Bob Caldwell
by k1zzy on 08/06/2021Worked w Patrick L. He did a nice job, he was helpful and was not pushy, he answered all my questions and I felt very comfortable at the dealership with all that I interacted with from sales manager to finance to service department. I… recommend Bob Caldwell for your car shopping.Thank you for sharing! Patrick continues to execute and stay focused. From day 1 he has been courteous to employees and customers and continues to grow his experience and skill set. Thank you for providing Patrick and Bob Caldwell the opportunity to earn your business and thank you for taking the time to write! -Justin Harmon (Dealer)
Great experience
by Eldon Shepherd on 07/31/2021Josh Shepherd was very helpful and took his time. Even though we did not buy anything it was an overall great experienceGlad to hear it Eldon! Josh had a great month thanks to customers like yourself. Glad to hear everything worked out to your approval. Enjoy that new vehicle! -Justin Harmon (Dealer)
Golden Chariot
by DeDe Cook Pauley on 06/12/2021Knowledgeable, friendly sales person, Chris Day. No pressure. Dealt with the the facts of the truck but in a informative & cordial manner. Answered all our questions honestly and quickly searched out any answers we needed. Had paperwork… ready upon our arrival. Chris made no promises that he could not back up. Easy to understand & work with. Happy with our purchase!😎Well summarized process I can use for those who struggle with customer satisfaction. Chris is no stranger to customer compliments but he nor anyone here is immune to additional reviews like this. Thank you very much for giving Chris and Bob Caldwell the opportunity to earn your business and thank you for your review! -Justin Harmon (Dealer)
New challenger
by Kevin on 05/30/2021Great to know that there are some good honest car dealers around. All were highly professional staff.Appreciate the endorsement Kevin. Proud of the team and happy to hear your experience was smooth. -Justin Harmon (Dealer)
Great experience
by Rob on 05/17/2021I liked how it was straight forward no nonsense pricing and options. I felt like my questions were answered honestly and they honored the online price I did with edmunds.Glad to hear everything went smooth Rob. We are ready if you have any questions or need assistance during your vehicle ownership. Appreciate the review and opportunity to earn your business! -Justin Harmon (Dealer)
Love the JT!
by Gladiator on 05/13/2021Dino and the BC team were upfront, transparent and outstanding to work with. Looking forward to many miles with my new Jeep.Appreciate the comments. Dino has been a go to for so many customers, it's hard to not read his reviews and not want to work with him. Stand up guy and very good at what he does. Happy to hear your experience was no exception. Appreciate the business and review! -Justin Harmon (Dealer)
Not pushy. Patient with me and made the sale/purchase enjoyable
by MP on 04/13/2021Not pushy. Patient with me and made the sale/purchase enjoyableGlad to hear everything went smooth and as expected. Very focused team on the front end and expect no less based on the talent. Appreciate you taking the time to shop at Caldwell and write a review. -Justin Harmon (GM)
Jerked around & risked my life. Service is a joke.
by Unimpressed on 11/03/2020The girl who helped me was very kind & professional talking with me which is the only good thing i I can say for this company. Transmission went out on the busy highway, lights came on & took my Cherokee to their service department. When I… arrived they couldn’t get their machine to read my codes so they kept it for a week, put 40 miles on it & told me to come pick it up bc they didn’t know what’s wrong with it. I let them know I wasn’t comfortable taking it since I do a lot of highway driving & I don’t feel safe. I was told they’re too busy to fix my Jeep & charged me $160 for diagnostic that didn’t show any issue. I took it to work, 8 minutes into the drive I lose acceleration on the highway! Took it back to them, they saw it’s the TCM, quoted $600 to fix, 2 days later they said they miss quoted me & it’s $900 to fix! Went to pick it up for another mechanic to work on it & they had it all torn apart. Finally picked it up after a month of not having my car. I don’t trust them to fix it.Sorry to hear this. Happy to take a look at the history if you are willing to reach out. 614-888-2331 or justin@caldwellchrysler.com. Can't find a name or credentials to look up so need you to reach out so I can try to correct the issue. Assuming this is a FCA product there is an exact process to diagnose, quote and fix and interested to find out why you feel like you received the run around. Once again, apologize for your experience. -Justin H (GM)
Best dealership in Columbus
by Thomas on 08/22/2020I'm going to keep this short and simple, if you looking for a new or pre-owned vehicle, just go to Bob Caldwell. You get more bang for your buck.Thanks Thomas. That is our goal and glad to hear it worked out for you! -Justin H (GM)
Very satisfied
by Very satisfied on 07/16/2020Everyone there was very helpful , my salesman John Palmer was great, I got a new car and a new friend, very pleased 😀Glad to hear this! It's typical response from customers that work with John Palmer and he/ we certainly appreciate the kind words and opportunity to earn your business. Enjoy! -Justin H (GM)
Great customer service
by Nick on 04/30/2020Xavier helped us find the vehicle we wanted and kept things easy while working out the details. He was very knowledge and got us a very fair price.Thanks Nick! Glad you were pleased with Xavier to help find the vehicle best suited for you. Appreciate the kind words and opportunity to sell you a vehicle! -Justin H (GM)
suspension repair
by John on 04/30/2020My 2012 300C had a suspension issue that was hard to identify. I had it to an independent mechanic and another dealership but neither could find the problem. Caldwell put a good suspension guy on the job, he identified the issue, and they… fixed it. Very pleased; they took the time to get the repair done.Great review John. We have a gentleman that has been working here close to 10 years that focuses primarily on suspension. It's a misconception that suspension is an easy mechanical skill set. Although there are some basic suspension repairs there are also some technical areas. Rarely do you see mechanics commended in areas that others were unable to fix and appreciate you John making it known. Cheers and hope your 300 treats you well! -Justin H (GM)
Great service - 2015 Cherokee
by Murray on 03/11/2020Used the express lane for an oil change which was great and also was given prices for tires - two different brands.Purchased the $99 for three blended oil changes.Ya, thanks Murray for the review and comments! Glad to hear they were able to get you in and out! -Justin H (GM)
Great
by LGemar90 on 02/29/2020Went to this location to drive a specific car found on CarGurus, the car was available for the listed price. We asked to see a few other cars in our price range and found a different car that was priced lower than an older model with more… miles at another dealership. Had a great experience with salesperson Josh Shepherd. Would recommend Josh and this dealership to anyone looking for a vehicle.Thanks for taking the time to leave a 5-star review for Josh regarding your experience in the Sales Department. With over 350 pre-owned vehicles ready to take home, we're sure to find the right car at the best price. We're happy we were able to help you find that vehicle and congratulations on your purchase! Please don't hesitate to reach out with any future vehicle needs. --Meredith (CX Coordinator)
Out of this world experience!
by BobLawhun on 02/08/2020This dealership is amazing. The staff are super nice and very professional. Not one person was pushy. Lisend to me the customer. My Sales Consultant Malek Edward's went above and beyond to reach out to me about the vehicle I was interested… in. He sent me a video he made introducing himself and showing me the outside and inside of the vehical. He even addressed me by my first name in the video. This made me feel like he truly wanted to help me.......not just take my money. The staff treated my family as if it was their family. The entire process was great from start to finish. I highly recommend you come to Bob Caldwell for your next vehicle. You will not be disappointed in your experience.Thanks for leaving the 5-star review for Malek and your purchase experience at Bob Caldwell. Video is a newer technology in the automotive industry and we encourage all of our sales staff to use it when communicating with a customer. Congratulations on the purchase of your new vehicle and welcome to the Bob Caldwell Automotive family. We look forward to helping you again in the future. --Meredith (CX Coordinator)
Service
by Service on 02/04/2020Excellent Job as usual, employees are always professional and helpful. That’s why I only let Bob Caldwell service my vehicles.Be Prepared for Them to Take Advantage of You!!!
by Noah on 01/15/2020I drove 4 1/2 hours from South bend, IN to this dealership for a 2015 Audi A4 Premium. Before heading to the dealership, I spoke with Saleman John Palmer, in our conversation, John had told me the driver side door had a decent size dent… and some scratches that weren't too bad. When I arrived to the dealership, they had the vehicle sitting out front. The first thing I did when I got there was look at the vehicle and where all it had been damaged. Not only was the damage worse than he had mentioned, someone must have backed into something because the rear bumper was damaged, splitting on the seams and missing the wheel well splash shield. Not only was the damage worse than he had mentioned. After going inside to meet with him the first thing he did was show me a replica Audi key fob on amazon that was listed for $30. I asked if I would be able to program the fob to my vehicle and he told me yes. So without actually looking into if that was true I decided to believe him and continue with the sale. Aside from all of that, they offered me a $500 dollar trade in on my 2008 pontiac g6 which I drove 200+ miles with to that dealership. I laughed at the offer and said that wasn't close to enough for my vehicle. He went back to his manager and told him what I had said so the manager walked outside looked at the car and came back with $750 without even driving the vehicle and said that was as high as he would go. Insulted by the offer, I walked out, sat in my g6, thought for a minute and decided I didn't drive all this way to leave without the car. I walked inside and said I would take the car if they had FILLED my gas tank for my long trip back home. Long story short, I finalized the paperwork and bought the car. After buying the car, I go to leave and they only filled the car to a quarter tank... The next day after buying the car, I wanted to purchase that key fob he had showed me. I got on amazon and found the exact key fob he showed me, I looked at it and read the description, it said IT WAS NOT programmable and was NOT genuine to the vehicle and the only place to get a genuine key fob was from an Audi dealership. So, I went to an Audi dealership and got a quote for a key fob. For just 1 of them it is $400+ without the $75 programming fee! I immediately called John and told him what I have found out and that he needed to make it right, he stalled, played dumb, and said he would speak to his manager about the situation and call me back before 4:30 that day. Well... here we are three days later, no call back, unanswered calls, and now leaving this review. In total to fix the damage and to replace the key fob, I will have to pay over $2,000 in expenses because I was played and made to believe it would be a cheap fix. I would NOT recommend this dealership to anyone unless you want to be lied to and screwed over by both management and the sales team. DO NOT BUY...Noah, where to start. While I apologize for the misinformation on the key fob, the vehicle was sold with 1 working key which is what is required of a vehicle. You traded in a 170K vehicle that we cannot retail and we gave you as much money as we possibly could for that vehicle. We are not in the business of scamming a customer and our reviews speak for themselves. We had 28 pictures of this vehicle online for view and none of them shied away from the minor cosmetic damage on the vehicle. We were the cheapest Audi within 500 miles, hence the trip you made. I apologize that you feel you were screwed over in this transaction but that is not the case, nor was our intention. --Meredith (CX Coordinator)
Great
by Brooke on 12/30/2019updated 01/06/2020John was helpful and knowledgeable. He made the process quick and easy. He had the vehicle ready for us when we arrived explained everything to us and was very thorough. He was kind and we will definitely come back to them.Thanks for taking the time to leave a perfect score for John and your sales experience at Bob Caldwell. We recognize that your time is valuable and we work hard to prepare for each appointment so that we can make the most of your time in our store. Congratulations on your vehicle purchase and welcome to the Bob Caldwell Automotive family. --Meredith (CX Coordinator)
2018 Cherokee
by PamBauer on 11/29/2019updated 12/09/2019I drove to Bob Caldwell on Sunday to look at new and used Compass’s. When I arrived, I was quickly greeted by Brandon Walsh. He showed me a Compass and a Cherokee as well. After looking at both, I decided to go with the Cherokee. Both… Brandon and Joel worked hard and offered to sell me the Cherokee for the same price as the Compass, even though the Cherokee was more expensive. They also were able to make everything work in my budget and was able to include a warranty that will help my Jeep last as long as my Honda! Thank you to Brandon, Joel, and Wes for all the help!Thanks for taking the time to leave a detailed review about your experience in our sales department. With a large selection, we are always on the lookout for the best deal for each customer. We're happy we were able to make the Cherokee work for you and include the warranty to keep you protected. Congratulations on your vehicle purchase and welcome to the Bob Caldwell Automotive family. --Meredith (CX Coordinator)
Car Purchasing Experience
by Shavawn on 11/26/2019I had a great car purchasing experience. I worked with Brandon who made the process efficient and painless. I came in knowing exactly what vehicle I was interested in and he had it pulled up front for me, let me test drive and then broke… down everything I would be getting with the vehicle. I was grateful that he did not try to bring out several other models or try to sell me something that was past the budget that I communicated. Brandon along with Mitch and Todd made sure that I was aware of all the warranty coverage options available to me while still making sure to stick to my monthly payment goal. Brandon also called to follow up with me to make sure that I was not having any buyers remorse. I was pleased with the service and efficiency 100 percent. I am loving the fact that I got everything I wanted and more at a price I am comfortable with.Congratulations on your vehicle purchase and thanks for taking the time to leave us a 5-star review. We work hard to provide a quick and painless purchase experience and we're happy we were able to meet your expectations while getting you into the vehicle you wanted. Welcome to the Bob Caldwell Automotive family! --Meredith (CX Coordinator)
In 1950, Ruth Ann Caldwell encouraged her husband Bob to follow his dreams. Later that year, Bob opened a small car lot in Columbus on High Street with the slogan "Where High Street Bends, Your Car Worries End." After 16 years of success selling quality used vehicles Bob Caldwell was approached by Chrysler to open a franchise on Morse Rd. He did so in November 1967 and Bob Caldwell Chrysler Dodge Jeep Ram was born.
Fast forward to today and we have celebrated our 50th year of operation, still family owned and operated by Bob's three daughters and we have welcomed the 3rd Generation with Justin Harmon as the General Manager. We have grown to over 115 employees and we are thankful for every year that we get to serve the City of Columbus, State of Ohio and all our surrounding neighbors.
Whether you've grown up a Buckeye or travel from far away because we are the lowest price, we welcome you as family and will continue to be here to service all of your vehicle needs.
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
Great to hear the feedback and thank you for posting. There has been a lot of effort over the last year with new management to better the customer experience and we're truly proud of the managers and staff for putting together a quality process. Thank you again for the review and we appreciate your business! -Justin Harmon (General Manager)
by Justin Harmon on 05/30/2025