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Bob Caldwell Chrysler Jeep Dodge Ram


1888 Morse Rd, Columbus, OH 43229 (map)
Today 9:00 AM - 8:00 PM
Sales Rating
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Yes (4) No (0)
Service Rating
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Dealership Sales Review

3 out of 5 starssales Rating
Korey was great!
Written by Donald Thompson on 09/08/2022

Ok, the good....Korey Jones was great to work with. He was personable, kept me updated and the process moved fast. Also Steve in finance was also wonderful and I mentioned that I never had been in and out so fast (trading in and buying a new car in under two hours). Now the bad....sales manager Shawn was pretty unbearable. He was condescending, cocky and when I asked about a $4,250 addition to the bill and found out it was an optional coverage package that no one asked me about, he said "all my customers think it's a no brainer." It wasn't until i told him to give me back my key and I'd take the business elsewhere that he became somewhat nice. All in all, I'd recommend this dealership but try to not work with Shawn. Korey and Steve are both fantastic.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

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Justin Harmon on 09/08/2022
Dealer Response
Mr. Thompson I apologize if you were less than satisfied with an employees interaction and I will be sure to broach the topic. In regards to products, we are required by law to offer 100% of all available product to every customer that inquires on a vehicle. That said, none of this is required to purchase and sounds like there could be a better approach. Thank you for the opportunity to earn your business and glad to hear the rest of the experience went well. If there are any other details that you would like to talk about, I would be happy to find the time. 614-880-2824 or justin@caldwellchrysler.com. Thanks. -Justin Harmon (General Manager)
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