Customer Reviews of Jeff Wyler Eastgate Auto Mall
Review type:
Trail boss 1500 Silverado
by Martinjason on 04/13/2025
Very pleased with my visit…so much so we bought two of your new Chevy’s!!! Thank you for making it very easy!
162 reviews
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New Dodge Durango
by JANDNIX77 on 12/27/2016Madison Was the best car sale person I have ever worked with.. she really work hard to have me leave happy and with a new ride!Misrepresented the Vehicle and Didn't Keep Promises
by rog402436 on 12/20/2016I purchased 2014 Kia Cadenza from Jeff Wyler Eastgate. The car was advertised as the Limited edition with just over 17,000 miles. In fact the car had done nearly 20,000 miles. After 4 hours in the dealership, we completed the deal. The day… after I was in the car with the owners manual looking to set the Info system, Radio, etc and noticed that some of the options that were included on the Limited Edition were missing. On further inspection, the Technology Package that is standard on the Limited Edition was missing. I then realized that Jeff Wyler had not sold me the car as was advertised. They had sold me a base model with a Luxury Package. I returned to the dealership the next day and told them they had sold me the wrong car. The sales manager went into the office and said he'd "look in to it." After 40 minutes of waiting, I went into the office to find out what was going on. I was told that they were trying to verify the standard features on the Limited model. They tried to tell me that the Limited didn't come with the Technology Package. I insisted it did. They said they couldn't find any information from the Kia web site that proved this, so they would have to contact Kia the next day. After I left the dealership, I went home and got on the Internet and within 5 minutes found on the Kia site, the list of features contained on a 2014 Kia Cadenza Limited. It showed it was fully loaded with all options. So why couldn't two experienced car salesman find the same thing? Why didn't they just call the Jeff Wyler Kia dealer located on the same site? I then emailed the sales manager with what I found. The next day, I got a call saying that I was correct and that they would take the car back. I called the dealership and spoke with the original salesman. I said that I liked the car and would be prepared to keep it, but expect some compensation for the missing options. According to Edmunds.com the value of the Technology Package on a 2014 Kia Cadenza is over $1000. I accepted the dealerships offer of $300. The sales manager confirmed he had the authority to cut a check for $300. I then send an email to the sales manager confirming the agreement and the address where I wanted the check sent. Of course, I didn't receive the check and they are not returning my calls. Jeff Wyler misrepresented the car and it's mileage and didn't keep their promise. I suppose the old adage of "How can you tell if a car salesman is lying - his lips are moving" is alive and well at Jeff Wyler.Fab Buying Experience!
by jewels3665 on 12/19/2016Thanks Jerrod and Greg! No pressure, great information and a pleasure working with you both!Used car store
by bbjohn1 on 12/17/2016Our salesman, Josh Knapmeyer, was great to work with and made the purchase experience easy and pleasant.As Easy as it Gets
by bahogan on 12/15/2016I'll be the first to say how much I detest car shopping, but the crew at Jeff Wyler Kia made my experience great. No stress and they worked hard to get me in the car I wanted for the price I wanted. I really appreciate that.Awesome
by Breewalt123 on 12/13/2016Rob was a great down to earth sales man ,he answered all of our questions and kept everything real. We had a great experience. Thank you so much we love our car!!Andrew Beckman is the man
by Chuck1974 on 12/12/2016Andrew Beckman helped get in a more comfortable car, better suited for my needs thank you so much...Excellent service
by Chaincindy on 12/12/2016I purchased a vehicle on 12/10/16. My salesman was Tony willis. Very courtesy. Knowledgeable about the cars and was able to answer any questions I had for him. I would recommend him and the team at jeff wyler.Very Pleasant Experience
by sportogolfer on 12/11/2016The folks at Jeff Wyler Eastgate were some of friendliest staff ever experienced. Josh was helpful , courteous, and expeditious. We selected the car we liked and in no time we were on the road conducting a test drive. No pressure… whatsoever. Two thumbs up!Awesome experience!!
by gogadget1966 on 12/08/2016I haven't purchased a new car since 1986 because I did not have a good experience. I decided it was time for me to buy new and bypass the used ones. I had the best salesman ever, Casey Jones at the Chevy dealer at Jeff Wyler. He was… friendly, knowledgeable, understanding, patient, and personable. He listened to my needs and did everything in his power to meet those needs. I am now one proud owner of a BRAND spankin new 2017 Chevy Spark....Her name is Ruby :)Lloyd Kitts is AMAZING!!!
by Akuper513 on 12/08/2016I had the absolute best experience with Lloyd! He went to bat for me and sold me an amazing car! I will be back for sure!!UNBELIEVABLE EXPERIENCE
by BobBobBob on 12/06/2016On the morning of December 5, 2016, my wife and I came to Jeff Wyler Eastgate to obtain pricing on a Dodge Ram 1500 truck. We toured their lot and did not find the truck built as we wanted. We went inside and were met by a young lady… sales assistant who was obviously very new at her job, but that was not a problem. We explained to her what we wanted and then gave her a build sheet containing all our desired packages and options. She took the build sheet to here manager and we waited. And waited. After 15+ minutes we saw her coming in from outside the building. When she returned to us she had a price breakout of a truck that was priced approximately $3,000 more than what we wanted to buy. In other words, this truck was nothing like what we wanted. She very politely apologized and explained that her manager wanted to sell us this truck. Again, not anything like what we wanted. We gave her back our build sheet containing our desired packages and options and asked her to please take these specifications to her manager for pricing. She did that, and within two minutes returned with our build sheet in-hand and said words to the effect "he doesn't want to build this truck for you." The duty manager on the morning of December 5 refused to give us a price quote on the truck we wanted to buy! I guess he essentially was asking us to vacate the premises! I was not so much mad as I was dumbfounded! Flabbergasted! I've never seen such atrociously bad business behavior before. I believe I'm the customer here, and I'm trying to buy a truck. Jeff Wyler Eastgate sells trucks. Or maybe they don't. What kind of person is a manager who will not allow a sales person to assist a customer who is trying to buy one of their vehicles? If I, as a potential customer, received treatment like this, I can only imagine how a customer would be treated AFTER Jeff Wyler takes your money! No, I will never do business with any Jeff Wyler Auto Group again, and certainly neither should you. Buyer beware!We are very sorry for the miscommunication that may have occurred when you visited our dealership. We looked into the situation and we feel that our people could have explained things to you in a better manner. Please note that we will do the best we can to learn from this and we will try to prevent this type of situation from occurring in the future.
Great salesman great service
by Brian_Meade on 12/06/2016I am incredibly happy with the service and help i received when I bought my new car . The salesman Paul was very helpful and i greatly appreciate everything he did.Owner of a new Kia Optima
by optimaforb on 12/06/2016Sales Person, Ken Wallace was the only reason I bought the car from this Dealer. Ken was awesome to work with and the below review is not about him, rather the dealer and sales manager. The Sales Manager Chris would not listen to the… customer. I decided on the car I wanted at the price I wanted at the end of the month and signed the papers. Told them as the car had not been PDI'd as yet, I would pick it up the next day so they could do a good job at getting it ready for delivery. Chris said no I MUST drive it off the lot that night. This was at 8:15 p.m. and they did a sloppy job at getting the car ready, plastic not removed, windows not cleaned and they did not dry the car so it was very streaky and they did not put on a Front License Plate bracket. The person working on detailing the car and who gave me the keys reeked of Smoke (just what you want in a new car) and I had to rush to clean my old car out and ended up leaving something sentimental to my wife in the car and they pitched it. If I could have taken delivery the next day, this would not have happened as I could have seen the item in the daylight. I ended up having to take it back 2 days later to have the dealer re-do the detailing to do it right and put on license plate brackets.(more time out of my schedule). Even then I still had to pull plastic from the visors and other parts of the cars interior. This was the first time I have bought from Jeff Wyler, and most likely will be the last. A shame since the Eastgate Automall is so convenient for me. They really should do a better job at delivery of a new car and also listen to the customers desires.We are very sorry for what happened when you bought your vehicle. You are right, we should have let you come back and take delivery and we should have had the vehicle properly prepared for you. We will do our best to keep this from happening again. Thank you for telling us about your experience.
Great salesperson
by GEYCoach on 12/05/2016Had a great experience when I purchased my 2016 Dodge Journey SXT yesterday with Madison Imhoff she made sure I got the deal I asked for and even went to help get the vehicle cleaned up and ready for delivery. Great sales staff and… management team also as Benji Marsh helped in making sure the deal was the best I could get for myself and family. I recommend you seek out Madison when you go to purchase your next vehicle from Jeff Wyler Dodge EastgateOur van
by PlutoPal on 12/06/2016We bought our Dodge Grand Caravan from Rob Anderson who was a spectacular sales person! Thanks Rob!Owner of a new Cruz Hatchback
by TerryAB on 12/04/2016Went to look for a new vehicle and drove away with one with no hassle and wonderful sales rep.Found exactly what I wanted. Great inventory. Tony was very helpful. The entire team at Jeff Wyler were very professional. Thank you for the great… hospitality and service.New Silverado
by Chevy_Family on 11/30/2016We stopped in at the Eastgate Chevrolet and were very happy to come home with a new Silverado! Casey went above and beyond to ensure we were satisfied!Nissan You ROCK
by BurtonHappy on 11/29/2016My husband and I stopped in over the weekend to look into trading my car in. Not only did I purchase a new vehicle for myself but we ended up trading in my husband Forte for a Nissan. The Nissan Team worked well and hard for us. We… discussed price and kept going back and finally agreed on a REALLY excellent price. I would recommend NISSAN Jeff Wyler in Eastgate to anyone.New Traverse
by Alan_via_Mason on 11/27/2016We recently purchased a 2017 Traverse. We love the SUV but we also loved the treatment we received from Tony Fishback, John Stottmann and Eric Hyrne. All were very professional and a pleasure to work with. In the future, we will only deal… with Wyler and this team. Thank you.Good Deal...Great Price !!!
by Arpan_B on 11/24/2016Bought a new car from them even though they are 50 miles away from me where I did have a lot of dealerships nearby. These guys will make a deal which would be hard to resist. They make quick decisions on the deals based on your need. It was… a pleasure doing business with them !!!
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About our dealership
Jeff Wyler Eastgate Chevrolet is your premier Cincinnati Chevrolet dealer. With over 1,000 new Chevy trucks, cars, and SUVs in stock, we have a huge selection for you to choose from. Visit us online and save time with Wyler Direct, where you can complete some or most of the car buying process online, saving you time in the showroom, or allowing you to take home delivery. You can also schedule your service online and our GM certified technicians will repair or service your vehicle. As one of the highest rated Chevrolet dealers in Ohio, our goal is to surpass your expectations. That is the Wyler Way.
What sets us apart
You can complete some or most of the car buying process online using Wyler Direct. Save time in the showroom or take home delivery
Value your trade or get pre-approved using our website tools.
The Wyler Family Foundation, was founded in 2009 to more formally address the charitable resources of Jeff Wyler Automotive Family, headquartered in Cincinnati, Ohio. We resolve to give back to individuals and organizations within our communities.
Amenities
- Complimentary Drinks
- Complimentary Coffee
- Cable Television
- Television
- Express Service
We are very sorry for what happened and we are looking in to the situation. In the future you may contact the General Sales Manager and he will be able to assist you. Thank you for telling us about your experience.
by wylercares1973 on 02/24/2017