Customer Reviews of Crossroads Ford of Apex
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202 reviews
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Crossroads Cary was Wonderful
by LeviMoore on 08/14/2016My wife and I were recommend to go see Rob at Crossroads Cary. He was wonderful. My wife and I are teachers so we prefer to email and set up appointments as we can do that at school. Rob was wonderful. He found something for my wife and… I and we really like our purchase. We have already recommended him to our family and friends. The whole process, including financing was outstanding. We would recommend Crossroads Cary to others.Great Service
by Par3foru on 08/13/2016The service was professional and prompt even thought it was very busy the day we went to have the car serviced.Okay services
by Eddie6742 on 08/13/2016The cleaning of the car did not happen as stated. Only one key with car. They have two keys from mfg. and should have two keys when sold. No owner's guide with the car. Again the cars comes with one when new. Yes this was a used car, but it… only 2 two years old and the keys and guide should be with the car. If not, then should be supplied by the dealer. There should be some kind of warranty with a used car. If something happens right after the sale, the buyer should cover the cost 100%. A 30 day warranty should be offered.Great service, great people
by thespiceride on 08/12/2016I took my 2015 Ford Edge in for regular maintenance, oil change, tire rotation. Staff was kind, courteous, recognized me. I could have had the oil changed in my home town, 60 miles away from Cary. However, I love the way Crossroads staff… treats me when I come in for service. I feel valued. I feel that if there is an issue of any kind that they will let me know, and it will be fixed. I feel like a valued customer of both the dealership and the service departments.Consistently professional
by doverby on 08/12/2016I was just in for an my required annual inspection, but by and large, I'm nearly always very satisfied with the service Sean and the rest of the staff at the QuickLane provide for our cars.MY experience
by BarryLO on 07/27/2016updated 08/11/2016I came in to Crossroads at 8:00. My appointment was at 8:30. I was taken care of immediately and was back home in Durham by 10:30. Great experience. Everyone was extremely courteous. Thanks.Accommodating schedule, excellent forward-leaning service.
by rtcollinsca on 08/09/2016Service rep and tech quickly identified my ambiguous problem, worked my unscheduled visit into a full schedule, and made the needed part replacement within several hours (timely!). In addition, dealt with a recall issue I had not noticed.… Great communication, excellent service.Crossroad Ford of Cary = Great Service
by beverlyh96 on 08/09/2016I am always confident when I bring my Ford Escape to Crossroads Ford of Cary that the best care will be given to my vehicle. I know the tremendous amount of attention to detail with the maintenance of my car is given, each and every time.… I rely so much on my Escape and the peace of mind I have knowing Crossroads Ford of Cary has my back is priceless.Regular service checkup
by waldeck89 on 08/08/2016Once again, the service at Crossroads Ford is 110%. Thanks everyone for a great experience.EXCELLENT PRODUCT AS PPROMOTED
by Cobra2025 on 08/07/2016Excellent service and professional. Service is always good. Facilities are good, clean and nearby.great service, excellent facility
by virginia39 on 08/05/20162013 fiesta in for oil change, rotation. Did excellent job and very reasonable time2016 Ford Focus
by cflanagan8 on 08/04/2016This was the second car that I bought from Mark Rooyakers and the third new Ford that I have purchased from Crossroads in the last 5 years. Crossroads Ford does an excellent job of helping me get what I need every time, and Ford continues… to provide my family with a great product. I have purchased 5 vehicles in the last 10 years, and each one has been from Crossroads Ford.Great Service Department
by Khappyford on 08/03/2016I had just purchased my 2016 Ford Edge the first week of February 2016. In March I began to experience problems with a series of warnings; ie, Cross Traffic System Fault,Blindspot System Fault,etc. When this occurred my AC/Heat didn't… work and my winds would not go down. I my vehicle was in and out of the Service Dept for several months. Finally, in July, the problem was found and fixed. Chris Skelton and the technician James were absolutely wonderful. I cannot thank them enough for their tenacity in resolving this issue with my Ford Edge. They were both determined to find the problem and they did. They both were just outstanding.Great new truck and service
by Fordconvert84 on 08/03/2016To everyone at Cross Roads Ford I would like to thank Martin Thomas, Lisa Esposito, Andre Cannon, and Sig Feuersanger for helping me make the move to a new Ford F-150 Platinum. You took a double GM guy and moved him to Ford in one… transaction. It took me several trips into your dealership over many months but I made the right choice. I also would like to thank Cross Roads Parts for there help in helping me this week arrange to have Tonneau cover put on the F-150. John Sleboda was very helpful in picking the right one for me. Thanks AgainDON'T LOOSE THIS KEY FOB!
by 1greyarcher on 08/02/2016Miss Dana is "Top Shelf", thank you so much for having her on your team, said what she was going to do, and did it. No fuss, to the point, and so very nice. Thank you again for having such a fine employee on your team. Dwight G. FrazerDwight, we are happy you found Dana and our overall Team helpful in the purchase of your new car! We respect our customers' time and budget so it's good to hear you had an overall pleasant experience. Thank you for the strong recommendation of our staff and location! Please do not hesitate to give us a call if there is anything we can do for you.
Great Experience
by NCNurse36 on 07/27/2016updated 08/02/2016I purchased a new 2016 Ford Edge. The young man that I worked with along with the other staff were most helpful and I totally loved my overall experience of purchasing a new car at Crossroads Ford in Cary, NC.Crossroads Ford, Cary NC
by KellyON on 07/25/2016updated 08/02/2016Kate was great, she listened to my questions, answered them. Then she found me the perfect car. All the staff I encoutered were very helpful and kind, especiall Kate, her manager and the chap who processed my loan. Crossroads Ford is top… notch :)Good Experience
by tlholland on 08/01/2016It really was quick and professional. The waiting area is nice.tlholland, thank you for the 5 Star review and feedback! We hope to serve you for many years to come!
Great Service
by Alriv688 on 08/01/2016I got a good lease deal for a 2015 F150 that I'm happy with. I take it to Fast-Lane for its routine service and have never had any issues. Good job to everyone at Crossroads.Appreciate service and work done
by jackie6911 on 07/27/2016I was getting into my car when the car would not start. I felt that it was the battery but given that the vehicle had little over 12,000 miles in four years I couldn't understand why I would be having this kind of problem. After calling… someone to jump start the vehicle I then proceeded along with my disability husband to drive 40 miles to your location to have the battery checked out. They did and informed me that I had a defective battery which was replaced with a new one. What made this event not stressful was that even though the wait time was 45 to 60 minutes, they had me out of there in about 30 minutes with work completed. Thanks-a-bunch, Ford people for doing such a great job for me and my husband.Inspection, fast, reasonable
by Jlw8195 on 07/27/2016I had an inspection done on my mustang. I was greeted by a nice young man in a professional manner. He had me wait in the waiting room and before I knew it my car was already done!! Very reasonable price for the inspection as well!! I was… very happy and will be bringing my husbands truck in next month.
Ford F-250 Super Duty
About our dealership
CrossRoads Ford Apex is the Raleigh areas choice for New Ford Cars, New Ford Trucks, New Ford SUVs, and Used Cars in Raleigh, NC. We are also your one stop dealer for Ford Service, Ford Parts, Ford Accessories, as well as Ford Maintenance and be sure to check out our Ford Service Coupons for even bigger savings.
As one of the leading Used Car dealers in the state, CrossRoads Ford of Apex also offers a great selection of Ford Certified Pre-Owned Cars, Trucks, SUVs, Convertibles and more.
What sets us apart
The CrossRoads 3 On Us VIP New Vehicle Purchase Program is exclusive to all CrossRoads Ford stores. It is just another reason to purchase from us and an added value on top of our great prices and huge selection.
Shop Our Complete Inventory, structure your deal, & we will deliver to your door.
3 On us Includes:
Lube, Oil & Filter Services with Fluid Top Off for FREE!
3 Multi-Point Vehicle Inspections with Battery Inspection for FREE!
3 Tire Rotations, prolonged your Tire Life for FREE!
$500 Bonus Cash to Our Medical Professional Heroes.
Amenities
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Express Service
- Customer Lounge Area
khappyford, we are happy you found Chris, James and our overall Service Department helpful. We are sorry to hear you had trouble in the beginning. We are glad to hear our Service Department took very good care of you. We appreciate your feedback!
by crossroadscars on 08/03/2016