Crossroads Ford of Apex
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Dealership Service Review
service Rating
Great Service Department
Written byon 08/03/2016
I had just purchased my 2016 Ford Edge the first week of February 2016. In March I began to experience problems with a series of warnings; ie, Cross Traffic System Fault,Blindspot System Fault,etc. When this occurred my AC/Heat didn't work and my winds would not go down. I my vehicle was in and out of the Service Dept for several months. Finally, in July, the problem was found and fixed. Chris Skelton and the technician James were absolutely wonderful. I cannot thank them enough for their tenacity in resolving this issue with my Ford Edge. They were both determined to find the problem and they did. They both were just outstanding.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
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crossroadscars on 08/03/2016
Dealer Response
khappyford, we are happy you found Chris, James and our overall Service Department helpful. We are sorry to hear you had trouble in the beginning. We are glad to hear our Service Department took very good care of you. We appreciate your feedback!
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