Customer Reviews of Rensselaer Honda
Review type:
All went smoothly
Worst experience I ever had in a dealer
by BrunoGH on 04/05/2019I went the other day to get an appraisal on my car. The sales representative Frank treated me indifferently. He showed little interest in listening to me and showed no respect. That’s exact the opposite from what they behaved when I was… trying to buy a car there. This was a really unpleasant experience and I would never visit this dealer again.One Bright Light
by Dee on 04/03/2019My CR-V was in for a recall. So I am going to assume they fixed whatever it was. I am going to assume they did the oil change. They did washed and waxed my car but did not buff all the polish out. They also scratched my door. So I had to… come out 2x's to the dealer to fix the scratches and was not compensated for gas. 82 miles out of my way for a mistake caused by them. I should have been compensated and I am not happy that I wasn't. They over inflated my front tires to 35 psi & did not recalibrate. I don't like the fact that the you cannot watch the mechanics work on your car. I don't like that the mechanic who works on your car doesn't come out to talk to you about what he did. Might be something to think about changing. There is a disconnect between the parent company Honda's email system and Rensselaer Honda. I received an email from Honda the parent company stating my car was ready to be picked up when really my car was to be delivered to me. This caused unnecessary confusion & anxiety & I had to call to make sure my car would be delivered to me. In dealing with the service dept I dealt with Nicole. She was excellent. She was extremely professional yet very human with a great sense of humor. Communication was also excellent. She took her time to explain and answer any questions I had. Greg the general manager stated he would also take care of the small dents in the bummer which I believe he knew full well that you can't buff out dents in plastic. I am not happy with being told something just to appease me. Not a good practice.Thank you for the feedback. Everything stated in your review will be looked into to ensure they don't happen again. If you have any other questions or concerns please let us know and we will do our best to resolve them.
No transparency
by B on 03/31/2019They took the keys to my trade and were reluctant to give them back. They refused to show me the numbers and kept us there for 3 hours.Thank you for brining this to our attention. Customer service and transparency are very important to us, therefore we would like to learn more about the situation in order to resolve it. Please feel free to contact us with any other questions or concerns. We would be glad to help out.
Excellent
by NewBuyer2019 on 03/29/2019Fantastic experience. Received car promptly. Finance explained options very well.Thank you!
Thank you for the 5 star review! It is very appreciated.
Service with a Smile
by velma on 03/29/2019The people who work in the service department are friendly and efficient. They make taking my car in for servicing a breeze!Thank you for the kind words! It is very appreciated.
Quick professional service
by mim12198 on 03/28/2019Easy to get an appointment to meet my needs. Work performed on a timely basis and as always courteous staff.We are very glad to here this. Thank you for the 5 stare review. It means a lot to us.
Honda lease agreement
by Madeline on 03/25/2019Excellent job by Matt James. Great customer service, clear information. Mr. James is personable, knowledgeable and professional It was a positive experience. I highly recommend Honda to others!Thank you for the kind words and 5 star review!
Great service with knowledge and a smile.
by nbchase80 on 03/23/2019My experience is the sales department was exceptional. They were patient, answered all my questions, worked with me on timing and to my convenience. I could not have asked for more. I am pleased with all that took place with the leasing… of my new Honda.Thank you for the amazing review! Your kind words are very appreciated.
Rensselaer honda
by Wendy on 03/22/2019This is my 5th CRV that I have purchased from Rensselaer Honda.They are awesome and always meet all of my expectationsThank you for the great review! Your loyalty is very appreciated.
Integrity
by Jayne on 03/22/2019I bought my Honda Accord in 2005 from Rensselaer Honda. From the very beginning this dealership has always gone above and beyond what is expected, I can honestly say they care about their customers. They’ve actually driven in the car with… me to hear the ‘noise’ I was hearing or stayed on the phone until I got to a gas station when my check engine light came on just to make sure I was okay.Thank you for the great review! It is very appreciated.
Oil Change
by Adam on 03/20/2019Easy and fast appointment setting. Service performed in timely manner. Technician listened to my concerns and try to resolve.Thank you for the review!
Best Dealership
by JanetHoward on 03/15/2019Just leased my newest Honda from Rensselaer Honda & the whole experience was actually enjoyable. No stress. No pressure. Very helpful. This is the 7th vehicle my family has purchased or leased here. We intend to stick with this dealership… for sales & service.Thank you for sticking with us all these years and writing this amazing review!
Happy owner of a New Honda Civic
by Mommmy234 on 03/15/2019I had a very pleasant experience purchasing my vehicle from Rensselaer Honda. Matt James was very helpful in every aspect of the purchase. Ellen Miranda was a great help with pairing up my phone to the car and explaining all the features of… the car.Thank you for the 5 star review!
Customer Service
by B08078 on 12/19/2018updated 12/27/2018I purchased 2 cars from Rensselaer Honda. My current car that I purchased from Rensselaer Honda is being serviced for a mechanical issue. What I didn't appreciate was thee lack of customer service I received. I called my… agent/representative 3 times, to only speak to him once who then informed me it would take a month for my part to come in. OK, things happen. What I found out later from someone is that I should have been asked or told about a loaner car. I'm unsatisfied because I have been a customer with Rensselaer Honda for years. I purchased cars, I had repairs done, oil changes, therefore, I have been a loyal customer to come to this. I am very unsatisfied. My next car will most likely be a Honda, but not purchased from Rensselaer Honda. It's a shame that when you spend your money with a company, you don't matter or it matters who you are!Bait and switch
by neveragain on 09/26/2017My daughter and I went to get a Civic and at first they seemed very nice and helpful, they said they ran the numbers and even sent a email to my daughter that said she was approved. We agreed on a price and made a down payment and were… told to come back the next afternoon to finalize the paperwork. But when my daughter came back the next day, all of a sudden her credit was not so good now and "they could still get the car for her" but it would be an extra $50 a month. We ended up going to another Honda dealership a few days later and had absolutely no problem and the other Dealership even said the tactics that Rensselaer Honda used was a "Bait and switch" .Thank you for the feedback. I apologize for the poor experience you had with our dealership. We are always completely transparent and would never purposely mislead a customer. I can't discuss personal information online but will be more than happy to discuss this over the phone with you to get this straightened out.
Excellent service
by Bmeyers on 08/11/2017I wanted to hit an easy button came picked up my car and then dropped off 2 hours later so easy everyone was super friendly. What a great experience!!!! Job well done!!!!Thank you! We are glad you took advantage of our free valet service and had a great experience. We hope to see you again!
Great Car Buying Experience
by CivicDriver on 08/10/2017The 2016 Honda Civic EX was initially located online via the Rensselaer Honda website. When I arrived, I was greeted with a smile. We looked over the automobile, reviewed the vehicle history report, and performed a test drive. Since this… 2016 Honda Civic was about $2000 below a similar vehicle at another dealer in Scotia and $300 below a similar vehicle in Northampton MA, I did not hesitate to lock in the purchase. Everyone involved in the sales process was attentive and great to work with. I will keep Rensselaer Honda in mind when I am ready for my next Honda vehicle.Thank you for the great review! We are glad to be able to save you money!
Sales
by Stormy12047 on 08/09/2017Phil made buying my new Honda CRV an enjoyable time. He was very patient and knowledgeable.Thank you very much for the review!
Great service!
by Ke20hess on 08/08/2017I had such a great experience buying my car with Audrey! She was not only extremely knowledgeable, but went above and beyond to make sure every detail was covered. The entire process was without pressure or stress. We could not have asked… for better service!Thank youf for the kind words. It is very appreciated.
Excellent salesman and experience
by Eric on 08/07/2017I purchased a used Honda CR-V at the certified used Honda store through salesman Mark Wilde. Mark is a very knowledgeable person on the automobiles that he sells, he is very personable, and very easy to work with. He steered me to make a… better choice of a car model due to the reasons that I discussed with him while shopping for a used vehicle. I could not be happier with my purchase or experience with Mark. I recommend this dealership due to their product, reputation, and sales staff. Thank you, EricThank you Eric! Your recommendation means a lot to us.
Inspection made easy
by Denise534 on 08/03/2017From the moment I pulled in through the service line to sitting in the waiting room, it was the easiest inspection I went through. Everyone was friendly and the car was done in less 45 minutes and I was early too!Thank you for the great review!
Rensselaer Honda is also a full service repair facility which has been servicing our upstate New York customers for over 30 years. Your vehicle will always be repaired by expert ASE and Honda Certified technicians who only use OEM Honda Parts. We have a shuttle vehicle and vehicle pick up (call for details) in the event that you can’t stay in our modern waiting area which is equipped with free WiFi.
Our sales department is open Monday through Thursday from 9:00 – 8:00, Friday and Saturday from 9:00 – 5:00
Our service department is open Monday, Wednesday, Friday from 7:30 – 5:30, Tuesday and Thursdays from 7:30 – 8:00 and Saturdays from 8:00 – 4:30.
We’re located just minutes from I-787 on 770 Hoosick Rd in Troy.
We thank you for the opportunity to earn your business. Please feel free to contact us at 518-279-1171 or contact us with your comments and/or suggestions.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service
- Customer Lounge Area
Thank you for your feedback. We are very sorry you had a poor experience with us. We will look into the issue to make sure this doesn't happen again. If you have any other questions or concerns please feel free to reach out to us.
by renss_honda on 04/12/2019