Rensselaer Honda
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Bait and switch
Written by 09/26/2017
onMy daughter and I went to get a Civic and at first they seemed very nice and helpful, they said they ran the numbers and even sent a email to my daughter that said she was approved. We agreed on a price and made a down payment and were told to come back the next afternoon to finalize the paperwork. But when my daughter came back the next day, all of a sudden her credit was not so good now and "they could still get the car for her" but it would be an extra $50 a month. We ended up going to another Honda dealership a few days later and had absolutely no problem and the other Dealership even said the tactics that Rensselaer Honda used was a "Bait and switch" .
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
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renss_honda on 09/28/2017
Dealer Response
Thank you for the feedback. I apologize for the poor experience you had with our dealership. We are always completely transparent and would never purposely mislead a customer. I can't discuss personal information online but will be more than happy to discuss this over the phone with you to get this straightened out.
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