Lia Toyota of Colonie
Customer Reviews of Lia Toyota of Colonie
Review type:
Still great service after twenty years
Super Satisfied Customer!
by Harold Berben on 01/31/2025Lia Toyota is a highly recommended dealership due to the qualification and type of employees that are employed. First and foremost it was Kelly Pagano (Sales & Leasing Consultant) who was very professional, knowledgeable and easy to… interface with from the initial offer until we exited the dealership with our beautiful new 2025 RAV 4. If it wasn't for Kelly Pagano I would not likely have purchased our vehicle as quickly and seamlessly as we did.Harold, We are grateful for you leaving Kelly this stunning review! We are honored to have had the opportunity to work with you and we are glad that Kelly provided you with 5-star service. We are pleased to know that she was very professional, knowledgeable and made the process quick and seamless. We warmly congratulate you on your new 2025 Toyota RAV4- behalf of the entire Lia Toyota of Colonie team!
Top shelf customer service
by Tracy Derkowski on 01/04/2025Brittany Trabona scheduled my same day appointment when my power window wouldn’t go up and freezing rain was forecasted. When I arrived at the dealership I looked for her. She immediately advised me they were running behind and offered me a… ride or a car if I chose not to wait. She made the whole process so seamless and called me two hours later to let me know I was all set. What a relief! Super impressed with the customer service.Thanks so much, Tracy! We're delighted the value of Brittany's support exceeded your expectations at this visit. We appreciate your business, and look forward to giving you the same high quality experience at your next appointment!
New 2025 Rav4 Hybrid XSE
by Ryan on 01/06/2025Worked with Noah Rosenberg to trade in my 2019 Rav4 Hybrid XSE for a new 2025 of the same make model and trim. It was as smooth as butter and I highly recommend working with him if you are interested in purchasing a new Toyota!Congratulations on your new RAV4, Ryan! We're thrilled you enjoyed a pleasant and smooth buying experience with Noah, and we appreciate your fantastic feedback. We wish many happy travels to you in your new ride, from all of us at Lia Toyota!
Michael Richards was awesome
by Sherri S on 01/02/2025Michael Richards took the time with my vehicle and laid out all suggestions and prices and what was urgent and what could wait. He checked in and was accessible for my questions. He applied the coupons I had from online and arranged for a… ride to pick up my car when it was completed as I did not have one with my husband having just had surgery. Prices were reasonable and I really liked being able to review everything in a written form.Sherri, we're happy Michael's attention and expertise helped you have a very positive experience at Lia Toyota. Thank you so much for your excellent feedback. Safe travels until we see you next time!
Caring
by Larry on 12/20/2024updated 12/26/2024Very caring and answered all question.Thank you for your positive review, Larry! We sincerely appreciate your thoughtful assessment of our dealership team, and we hope you'll think of us the next time you have any automotive or Toyota needs.
Good experience!
by Mr Sienna XLE on 12/24/2024Went in with a clear expectation and I was treated well. Overall great experience.Thanks so much for your thoughtful feedback. We're glad our sales team took the time to address your needs and interests to ensure a truly satisfying dealership experience. We certainly look forward to working with you again some day!
Great experience with Mike Richards for Lia Toyota
by Celia on 12/10/2024This was a simple 25000 mile service, but it was just under so it was time to buy a maintenance contract. Big Toyota has made some changes in how they sell this product that really do not work well for a high mileage driver like myself.… However I got excellent advice from Mike about how to work with the new terms.terrific toyota
by Anne on 12/11/2024This dealership aims to please. They answer any questions that you ask and are always professional. They treat you with respect. My only concern is that I was told that my car would have a full tank of gas and be fully charged when I came… to pick it up. It did have a full tank but was charged only 15%. I was disappointed with this.First time Toyota guy !!
by Bill Winters on 12/10/2024Having bought a 2024 Tacoma back in June, 2024, in November I was due for the 5,000 mile service! As I drove up , I had no idea what to expect ! A large overhead door opened up and in I went, again no knowing what to expect ! I slowly drove… through the building, I came to a stop at other side of said building! At this point in time Naomi Hughes came up and guided me from there to waiting room ( more like a lounge) As the Tacoma only had 2,900 miles on it, it really wasn't much of a 5,000 mile visit! I told Naomi I had no cell phone, she said no problem she would find me when complete, and she did! Naomi Hughes was very courteous and professional , and made it a seamless visit!Thank you for your positive review, Bill! We strive to provide our guests with 100% satisfaction, and we are so glad that Naomi took great care of you during your recent visit. Please do not hesitate to give us a call if you ever have any further questions or concerns. Safe travels!
Great Service Lia Toyota !
by Ronnie on 11/22/2024Service was completed very good. Thanks Darnell Holloway Service Advisor for hard work and time explaining all the details. Thanks everyone working there !We appreciate your 5-star rating, Ronnie! Providing thorough and efficient service is so important to us, and we are glad that Darnell's efforts met your satisfaction. We hope that you continue to choose us for all of your future automotive needs!
Friendly
by Mike on 11/16/2024Went in with request for oil change, tire rotation and inspection. Also stated that blower motor was making intermittent "whining " noise. Which I had and played a recording of to them. Told noise was from beginning of a mouse nest and a… leaf in motor area. This was not the "type/sound" it was making. Couple days after service the noise continued...so it's not what they stated or what I paid to "repair"Got Free exhaust replacement after rust survey
by Betsy K on 10/24/2024I allowed my Camry to be part of a Toyota rust survey a few weeks ago. the Service employee was Michael Richards and he arranged for me to have a free rental car for two days while Toyota Employees from Japan looked at my 13 year old car's… exhaust system. They replaced much of it for free and sent the old parts to Japan for further review. I had the free rental car for two days and also got a $100.00 gift card for use with online purchases. I am very happy.Betsy, thank you so much for your feedback and participation. Please think of Lia Toyota the next time you may have any automotive needs. We'd be happy to assist you!
Great service!!
by PS on 10/21/2024Helpful staff and great servicing at Lia Toyota of Colonie by Art Palazzolo!Thanks for letting us know how satisfied you were with Art's assistance! We're glad he provided you with his utmost support and insight at this visit. We look forward to making your next appointment just as superb.
Kadam
by Suresh on 10/19/2024My journey to purchasing a new vehicle was made remarkable by working with Kelly Pagano. I am grateful for his quick responses, insightful suggestions, and steadfast follow-up, which transformed the experience into an inspiring one.Suresh, thanks for taking a moment to give us the highlights of your dealership experience with Kelly! We're delighted he was dedicated to your complete satisfaction. Congrats on the new vehicle! Best wishes for pleasant travels in your future, from the whole team at Lia Toyota!
Pay attention to detail (ing)
by Steve on 10/11/2024Dropped off my wife’s 2021 Nissan Kicks for interior and exterior detailing recently. The service coordinator Art Palazzolo told me it would be late afternoon before the work was finished. So I was pleasantly surprised when he called at… noon and said it was ready. I have to admit that I was a bit cynical, thinking that the work would be less than ideal. However when I saw the results, it was amazing! The body, wheels and tires are the first things I noticed..looks like new. But inside, all the little things were immaculate.. like the seams of the seats, the cup holders, the a/c vents .. wow!We're glad Art and our service team made your day a little easier by being efficient as well as detail oriented. Thanks so much for your positive feedback on this experience, Steve. We look forward to your next visit with us!
Excellent service
by Mother of three on 10/10/2024Very knowledgeable and caringThanks for taking a moment to let us know how helpful you found this visit! We're delighted our team provided you with all the answers you needed to make this a positive experience. We're happy to be of service!
Great experience!
by Kailyn on 10/04/2024Roberto Garcia at Lia Toyota made my first time car shopping experience easy and stress free. He was knowledgeable and helped me find the right vehicle for my family.Thanks so much for your thoughtful feedback, Kailyn. We're glad Roberto took the time to address your needs and interests to ensure a truly satisfying dealership experience. We certainly look forward to working with you again some day!
Lia Service
by Venza on 10/02/2024Service was done in a timely manner and Darnell Holloway, my service representative, kept me informed.We're so happy to hear that, Venza! Thank you for letting us know how pleased you were with Darnell's exceptional service. It is our pleasure to make your service visits valuable and convenient!
My Best Car Buying Experience
by Joe A on 09/23/2024My best car buying experience. Tom Pottenburgh is an outstanding salesman. He's very knowledgeable, professional, and friendly. There was absolutely zero pressure on me right from the start. I was able to test drive a RAV4, Tom answered… all my questions, and then found the vehicle that matched my demands. Closing the deal could not have gone any better. Tom walked us through the entire process. Andrew Small was tasked with showing us how to set up and operate the RAV4 systems. He loves his job, and it shows. It was a pleasure to be around a young man that is excited to share his knowledge. I've purchased many new vehicles in my life, and hands down, this was my best experience. I hate buying new cars, but not this time.Thanks for your outstanding feedback, Joe. We're delighted Tom and Andrew both provided exceptional service at every step in the process. Congrats on your new RAV4! We wish you all the best in your travels ahead, from everyone at Lia Toyota.
A good experience!
by Bill H on 09/17/2024Art Palazzolo I was a very efficient service manager to deal with. The service was done in an hour and 15 minutes shorter than I had expected. Lia Toyota has worked out very well for me. The price is right when I bought the car and services… I’ve gone well alsoBill, thank you for your terrific review of Art and the Lia Toyota service department. Your satisfaction means everything to us, and we appreciate hearing from people who have been assisted by our awesome team.
Very satisfying service.
by Bruce on 08/24/2024At first Makenzie Nieves and I had some trouble communicating, but a brief chat fixed the process, and I am very satisfied with her help in finding me a Prius to buy. Lia motors staff executed the buying process meticulously and were very… supportive in teaching my wife and me about the complicated new vehicle.Congratulations on your new Prius, Bruce! We're thrilled you enjoyed a pleasant and supportive buying experience with Makenzie, and we appreciate your fantastic feedback. We wish many happy travels to you in your new ride, from all of us at Lia Toyota!
Toyota Tacoma
Toyota RAV4
Toyota Camry
Thank you for your years of patronage, and for your very kind words on our dealership team, MJ. We hope you won't hesitate to reach out whenever we may be of service to you again.
by Lia Toyota of Colonie on 05/30/2025