Lia Toyota of Colonie
Customer Reviews of Lia Toyota of Colonie
Review type:
Still great service after twenty years
Pleasant and Professional sales experience at Lia Toyota
by Charlie B on 08/14/2024I have been a service customer for over 15 years. Based on the excellence of service and the Toyota brand, I decided to purchase a new vehicle from Lia Toyota. Lia offered a professional sales team with dealer incentives and service… incentives to consider a vehicle purchase, including a select list of potential vehicles, and followed up. There was no pressure and Lia was able to offer an interest rate far below that of my credit union. I have been very satisfied with the Toyota Corolla SE and continue to be happy with service on this vehicle.Charlie, thanks so much for mentioning all the aspects of your dealership experience that stood out. We especially appreciate your satisfaction with our finance options. Congratulations on your new Corolla! Enjoy the ride!
Great place
by Amy Perry on 08/14/2024I struggled for months to find a new vehicle and Lia Toyota helped me within a week. Big thank you to Kelly who made shopping for a new car easier than any of the other dealers around. Very explanatory and helped us understand where… everything was coming fromThanks for letting us know Kelly provided you with an accommodating and informative dealership visit, Amy! Please don't hesitate to get in touch if you should have any other needs or questions. Thanks for choosing Lia Toyota!
Brake Service
by Sue Decker on 08/09/2024Miranda Tingly was my service provider. She provided excellent service. I questioned the cost of one of the repairs made, and it was handled efficiently and promptly.Thanks for letting us know how satisfied you were with Marinda's assistance, Sue! We're glad she provided you with his utmost support and insight at this visit. We look forward to making your next appointment just as superb.
Car repair
by Greg on 07/24/2024Everything was explained clearly and I was kept updated during the process. Totally satisfied.Thank you for sharing your positive feedback, Greg! We're happy to know how satisfied you were with the communication provided and the effectiveness of the repairs on your vehicle. Safe travels until we may assist you again.
Superb
by Christi Hayden on 07/21/2024Justin Cole is very efficient and so very helpfulChristi, thank you for recognizing Justin's excellence by sharing your 5-star review! We're certain he'll be honored by your kind words, and we hope you won't hesitate to call the next time Justin and the Lia Toyota team may serve you.
Fixing my Venza
by B Salisbury on 07/12/2024Sarah Richards was very helpful and kept me informed about the status of my Venza. Everything went smoothly as usual. ThanksThank you for telling us the highlights of your service visit with Sarah! It is always our pleasure to ensure convenience and value when you place your trust in our team. We look forward to serving you again!
Understands and addresses the issues of concern
by Mav on 06/18/2024Service advisor Nicholas Mucha and the service staff continue to provide excellent service. Their combined skills havre provided the resources necessary to resolve any of the issues encountered over the years. ThanksMav, that's awesome! Thank you for always trusting Nicholas and the Lia Toyota team to get the job done right. We really appreciate your continued business and hope to make your next appointment just as exceptional.
Car buying
by Bob on 06/14/2024I had a great experience buying my new car at Lia Toyota. Rob was friendly and knowledgeable. There was no pressure and I had an overall great experience.Thank you for your 5-star review, Bob! We're thrilled to know how pleased you were with Rob's expertise and support. Congrats on the new ride! Best wishes for awesome travels, from the whole team at Lia Toyota!
Excellence
by Greg Novitsky on 06/11/2024Colby Klob was very nice and easy to work with.Greg, thank you for telling us the highlights of your service visit with Colby! It is always our pleasure to ensure convenience and value when you place your trust in our team. We look forward to serving you again!
Riding in Red: 2024 Toyota RAV4 Prime
by Benita on 06/06/2024It was a pleasure to work with Makenzie Nieves to purchase my 2024 Toyota RAV4 Prime. She was professional, knowledgeable, patient, thorough and followed through on everything that we discussed. I had been to other dealerships in the… Capital Region and New Hampshire and they treated me disrespectfully, ran a bait-and-switch games on me, and just made me distrust purchasing through dealerships. I appreciate the time and commitment that was put into helping me get the car that I wanted. The day I picked up my car, Andrew Small, the Product Specialist, patiently gave me a thorough orientation to my new car and all its features, and told me to call him anytime I had any questions. The staff at Lia really take pride in what they do, and it shows. I will be car camping and cruising across the US and Canada with my AWD vehicle.Benita, thank you for choosing Lia Toyota of Colonie and for your excellent review! We are so glad that Makenzie, Andrew, and the team provided you with the quality care that you deserve and made your experience with us an all-around success. It is our pleasure to assist you in any way possible. We warmly congratulate you on your new 2024 Toyota RAV4 Prime- on behalf of the entire team! Please do not hesitate to let us know if there is ever anything more that we may help you with. Safe travels!
Always good
by MJZ on 06/04/2024Art Palazzolo has always been very helpful and upfront whenever I have to visit Lia Toyota for service.Thank you for leaving Art this positive review! We are glad that he consistently takes great care of you and your automotive needs. It is our pleasure to serve you. Wishing you the safest of travels until we meet again!
Excellent team at Lia
by LKeating on 06/03/2024Traded in our old Highlander for a new Grand Highlander hybrid. Overall outstanding experience and Brent Livingston the salesman was a pleasure to work with.Thank you for your 5-star rating! We are glad that Brent provided you with a top-notch experience. It is our pleasure to assist you in any way possible. We warmly congratulate you on your new Toyota Grand Highlander Hybrid- on behalf of the entire team!
Great Service
by PM on 05/24/2024Tim Ellis was extremely accommodating and took my vehicle right away even though I was early. He's very personable and professional, answering all my questions. I was in and out in no time! Thanks Tim!Thank you for your trust in our service team! We're happy Tim provided you with a thorough and accommodating visit. Please don't hesitate to give us a call the next time we may assist you. It's always our pleasure!
Personal service at its greatest
by Celik on 05/13/2024I bought my new vehicle at Lia Toyota in NY capital region. Rob Gracia was my sales person and I was a repeat customer. My new vehicle that I purchased from him just last year was totaled in an accident. I went back to him without… hesitation to get my next one. Thanks for a great service.Hi, Celik! Thank you for honoring us with your patronage again. We're so pleased Rob continues to serve you well whenever you're in the market for something new. Congrats on the new ride, and best wishes for safe travels, from everyone at Lia Toyota.
Our fourth and most attractive Camry
by Colleen D on 05/13/2024We purchased a 2024 Camry in April, 2024 at Lia Toyota of Colonie. We had previously purchased six cars at this dealership. Our salesman was Brent Livingston who we talked with on three separate occasions. He answered all our questions and… updated us on upcoming deliveries that would have a color and a specific option we were interested in. He was generous with his time and considerate of our needs. When we have further vehicle needs we look for his assistance again.Congratulations on your beautiful new Camry, Colleen! We're thrilled you enjoyed a pleasant and supportive buying experience with Brent, and we appreciate your fantastic feedback. We wish many happy travels to you in the new ride, from all of us at Lia Toyota!
Nicholas Mucha was super nice to work with
by Courtney M on 05/11/2024Nicholas Mucha was very careful to make sure all of my car concerns were addressed and taken care of. He advised me on what services were most important and suggested an excellent set of tires.That's great to hear, Courtney! We're always striving to give our customers the best experience possible. Thanks for letting us know Nicholas provided you with exceptional service.
RAV4 Family
by Larry on 05/03/2024Always greeted with a smile. They understand your issues and make you aware of any recalls and service issues for the car while it is in.Larry, thank you for reporting on the exceptional work our service team did for you! It is always our pleasure to help you keep your Toyotas in shape. Thanks for choosing Lia Toyota!
Good service
by Rose on 05/03/2024Art Palazzolo was very helpful and professionalRose, thank you for sharing positive feedback on Art! We want all of our guests to be treated to service that is pleasant and reliable, so we're happy that's exactly what Art provided for you. We look forward to your next visit!
Awesome Advisor
by Big B on 04/29/2024I’ve been dealing with Art for over 8 yrs . I can always rely on his knowledge, and expert guidance regarding my 2 Toyota vehicles . I feel confident in this day and age I can rely on Art for all my Automotive needs .B, thank you for telling us why you like working with Art! Your satisfaction means the world to us, and we're pleased he continues to be a reliable resource for your service needs. We look forward to ensuring more high quality service at your next appointment.
My RAV4 Rocks!
by Ray Sun on 04/23/2024Working with Joe Harigan at Lia, we purchased a RAV4 Prime. Out of three Toyota dealers we contacted, our interactions with Joe were efficient, productive, and professional. It was a pleasure to business with him and I would recommend him… to others looking for a new car.Ray, we're so pleased you enjoyed a seamless dealership experience guided by Joe! Thank you for taking the time to review and recommend his expertise. We wish you all the best in your future travels, from the entire team at Lia Toyota!
They get it right every time!
by Mike on 04/23/2024Once again I am very pleased with the customer and vehicle service provided by Lia Toyota. I especially appreciated the attention and care provided by service advisor Nicholas Mucha as he and the service technicians consistently recommend… and provide preventative and scheduled maintenance services. As a result of the excellent service (and great vehicle) I have not experienced an on the road breakdown during ownership of my 2011 Highlander. Toyota and specifically service advisor Nicholas Mucha have earned my trust.Mike, thank you for reporting on the exceptional work Nicholas and our service team did for you! It is always our pleasure to help you keep your Highlander in great shape. Thanks for choosing Lia Toyota!
Thank you for your years of patronage, and for your very kind words on our dealership team, MJ. We hope you won't hesitate to reach out whenever we may be of service to you again.
by Lia Toyota of Colonie on 05/30/2025