Stevens 112 Ford
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Customer Reviews of Stevens 112 Ford
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2015 Ford Escape
by ededge on 04/28/2015Steven's Ford is an excellent dealership that I would recommend to friends, family, and coworkers. My purchase of a 2015 Ford Escape was a very easy and painless experience.Good experience.
by bjbeck on 04/27/2015This was a very positive experience. everyone involved was friendly and helpful. No one was pushy or unpleasantly aggressive.great service..friendly staff
by sthshrmags on 04/01/2015Everyone was friendly and helpful. Cody was my salesman and helpful answering all my questions.Exceeded expectations
by jps51830 on 07/22/2010We kind of reluctantly went to Stevens in Patchogue to look at an MKX. Several years ago we had always purchased our vehicles through them and then ran into a real bad sales and service experience and just stopped using them. It was that… bad. Much to our surprise, they have really stepped up their game. We were in the lot looking at the MKX when we were approached by Bobby the sales rep. He was moving some cars around, saw us and walked over. We discussed briefly what we were looking to do and he began showing us a couple of the modles they had and discussed some options of possibly getting a left over 2009. In a few minutes we decided we wanted a 2010 model and picked out 2. we went inside, he did some additional research to see if there were any other models around the area with some particular color schemes we really wanted, but they were not available. It was concerning the seat piping mostly which was not a big deal. We finally decided on the vehicle which was Ingot Silver with dark piping. Bobby was really good at explaining what all the combo's were and it appeared this would be the best choice for us. We had a vehicle coming off lease from another Ford dealer that needed to be turned in and wanted to purchase the MKX not lease it. We went through the pricing, but, could not come to an agreement on price, and the monthly payment was going to be way to high. After some discussion we decided it was to much, Bobby Thanked us for our time and we were on our way. On our way home I realized I may have confused him with the return of the lease which was driving the price up on the MKX along with not being clear on how much we could/would put down on it. I called him back, left a voice mail with our offer and better description of what we wanted to do. He called back, had an even better offer, so off we went back to the dealer. With-in 15 minutes, we had a deal with a down payment that we planned and a monthly payment right in line with what we wanted. They took our lease return, we finished the paper work and in about 2 hours we driving home in our new MKX. I will say, Steven's has really cleaned up their act. Bobby was a perfectly honest the entire time, did not try to scheme up plans to get a sale and communicated very well. If you go to Stevens, ask for him. You won't be disappointed. Their finance group did a real nice job getting all the paperwork processed in a timely fashion and helped get our plates returned from the lease return. I would highly recommend going there if you're looking for a Ford product as they treated us exceptionally.Scams and incompetent
by toddaka on 04/14/2014updated 06/01/2025First, they tried charging me $4,000 for an extended warranty that costs them $1,200. Next, they strongly hinted that I had to get the warranty to get a good finance rate which is illegal. Despite that I bought a vehicle from them and they… proceeded to not pay off the bank for my trade-in which screwed up my title on the new car and affected my credit rating. There is more such as not being able to reach a manager by phone as they always "just left the building" when you call but the bottom line is avoid them at all costs.Excellent Purchase Experience
by kemann on 03/04/2012updated 06/01/2025Our sales person, Jenny, was excellent. She found us the car we wanted and even explored all the potential discount programs to see which we could qualify for. On pickup she thoroughly explained all of the systems in the car and how to use… them. A plesant surprise was the missing high pressure aftersales by the dealership. After purchase the dealership and the sales person each made calls to ensure we were happy with the new car and answer any questions we may have. All in all, I would highly recommend the dealer. As a P.S. I also wanted to take a look at a vehicle that was on my wish list that they happened to have on the lot. Even though I said up front that I wasn't going to buy it now and we had already purchased our new car, Jenny was more than happy to take the time and show it to me.Got The Shaft
by ckg8888 on 02/03/2011updated 06/01/2025I originally purchased a vehicle from Stevens back in March, *Factory order* When it arrived a few months afterwards most of the *Factory order was wrong. They reordered another one, This one arrived in October. I had the original documents… that they gave me. So I knew on the first initial order what I was suppose to get. Upon the *Reorder I was assured that I would get the same price, I asked because I was getting a 2011 rather than a 2010. When it arrived in October I took delivery right away. I was really anxious for the vehicle, Three months delayed, It was rushed to the up-fitter. I lost business because I did not have this vehicle on time. I did not read all the paper work on the delivery day. They over charged me a significant difference, Which I found a month afterwards. I have relationships with other dealers. *Read my other Posts/ Comments. I have never had something like this happen to me before. A fellow colleague of mine recommended me to come here, He is actually a relative of the owner, With that in mind I was not wary of the purchase at all. I left messages, Nothing happened. I do not expect them to make it right. Shame on me for trusting them. My new FORD is great, Too bad I can not say the same about Stevens FORD of Patchogue. Make sure you read and understand your contracts/ documents clearly if you purchase a vehicle here. Good Luck...THEY SCAM YOUR REBATE!!
by nyfan1214 on 08/06/2012updated 06/01/2025THIS DEALER IS RUNNING A REBATE SCAM!! The Salesman told me I get EITHER $750 rebate OR 0% financing. I chose the 0%. I later found out they got the rebate and pocketed the money!! DON'T BUY FROM THEM!! They are what gives car dealers a bad… name!!
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