West Herr Subaru
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Customer Reviews of West Herr Subaru
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A stereotypical car buying experience
by Jeff K on 08/23/2021If you're fond of Andrew Cuomo's alleged behavior, a fan of Bernie Madoff's work, or if you've wondered what all the fuss is over Bill Cosby - then this is the dealership for you. Expect to be told everything you want to hear, until you… have a contract on the table and a pen in your hand - then comes the barrage of "oops, we forgot...," "Did so-and-so tell you about...," "Someone forgot to confirm this before, but it's gonna add $X to the payment..." Salespeople are bumbling paper pushers at best, more likely well trained shell game artists. Sales and Finance managers sit anonymously in the back, shoehorning add-ons into the deals, stretching out the clock to exhaust you, and "finding" mistakes the salesperson made that are somehow always to their advantage - after they've gotten you to believe that you're about to take your new vehicle home, of course. Unless you enjoy the company of smiling pickpockets, do yourself a favor and avoid this stereotype of a dealership. You'll be better off literally anywhere else.Great Experience
by Jeffrey S on 04/13/2021My sales person Leah was excellent and the finance manager Dave G went out of his way to help me get a loan with better terms than I expected.New car purchase
by Sckielma on 04/12/2021Amber did a great job helping us choose a car that best suited our needs.Bought My First Subaru from West Herr
by Dennis in OP on 12/03/2019I purchase the all new Subaru Accent from West Herr a few weeks ago. The entire process was smooth as silk. Russ, my contact at West Herr Toyota, put me in touch with Marc at West Herr Subaru after I told him that I wanted to try out the… all new Ascent. I had read very positive reviews of the Ascent and after a test drive decided to buy the Touring model. It has all of the most up to date safety system and top of the line luxury features. I have had the car nearly two months now and it is the best car that I have ever owned. Everyone at West Herr made the purchasing experience very satisfying. Thanks Russ & Marc for helping me find a car that I love.My Subaru Forester
by MScott on 08/28/2019If you need a dealership that helps you out with whatever you need, West Herr Subaru and Chris Duffey specifically is the dealer to see. I say dance, and they say “How high?” Anything I need, I can rely on them for help.Great Experience
by MarkyMark on 02/14/2018My wife and I have not purchased a new car in over 15 years. Having recently paid off our house, we have been saving our money in order to pay cash for a new car or at least be able to not have to finance a ton. Knowing we wanted a Subaru,… but not knowing which one we wanted, we needed to drive a few cars in order to make an informed decision. We dealt with John Dirosa. We told him right off we wouldn't be buying today, and even with that knowledge, worked his butt off to help us. He bent over backwards to get us each Subaru for us to drive and was more than accommodating. He and his sales manager, Martin Willnow, upon our request, gave us a nice tour of the service shop. The shop is extremely clean and organized. I met the service manager and a couple of Techs, all extremely friendly. To make a long story shorter, we had a great day and did make a decision. We found the car we will eventually be buying and we now know we will be buying the car from West Herr. John Dirosa will be our salesman. When the time comes, we will be going back!Personal service
by efl439 on 01/19/2017Third Subaru in family from West Herr. Jon and Sophie are just nice people to deal with. Every one at the dealership said hello and smiled, not something you receive at the other dealerships.Great service!!
by newsboysgrl777 on 03/16/2016From buying and leasing to servicing vehicles to returning leases or trading in cars, we've had nothing but fabulous service. We've recommended this dealership to many people and even had a family member get a car through them. Can't speak… highly enough of everyone we've encountered when working with West Herr.New Legacy owner
by BfloLegacyownr on 08/29/2015Just picked up my new Legacy from Craig Hyla at Westherr Subaru. I love my new 2015 model. It's has a bunch of new features, that make it much nicer than my 2012 legacy. The Bluetooth is nicer and my daughter loves the heated back seat.… Definitely gong back next time!New Forester
by JeanneBees on 04/30/2015Just picked up my new 2015 Forrester! It was my best car buying experience. Craig Hyla was the nicest. He was very accommodating and patient. Wouldn't buy a Subaru anywhere else. We've bought many cars from West Herr and from Craig.… Enjoying the new building too. Service drive is so nice!Great car buying experience
by blondesubaru22 on 03/06/2015I just bought a new 2015 Subaru crosstrek from Lindsay Romanchuk and I love it!! She is the best dealer! Go to Lindsay! You won't be disappointed! I am very satisfied! She answered all of questions and gave me a great deal! She showed me… everything about the car before I drove away and knows exactly who I am when I call and have any other questions and I thank her! Thankyou Lindsay I love my new car!!!The best!
by frdboesl on 10/16/2014Time I've ever had buying a car in my 72 years! I never had to go through the BS I hate! We called Paul, told him what we wanted and how much we wanted to pay. They agreed. He brought the vehicle to our home to look at and we said, yes. The… papers were signed he took our trade and we just bought a stress free car!First lease
by 15Chrome on 10/03/2014Leased a 2015 Suburu Legacy. Great experience, staff is great to work with. I highly recommend my salesperson Mike DeCarlo. The whole process was quick and painless.Love My Kia
by 2015_Consumer on 09/30/2014Let me start by saying I hate car shopping and dealing with sales folks. Come on people; you all feel the same way. However, my recent experience at West Herr Kia was a positive one. The salesman was helpful, courteous, and worked with us… until we felt comfortable with the purchase. If you are looking for a Kia and excellent customer service, ask for Marty at West Herr.Sales Service Review
by BDVolley1 on 08/29/2014Sales consultant was a pleasure to work with, he was very knowledgeable, straight forward and honest during out negotiation process. He also provided follow up with us after the contract was completed and kept us up to date on the delivery… status . After we received the car he provided us service with the navigation system.Two Thumbs Up - Chuck Hand Jon C
by matt_l on 07/31/2014I have leased two vehicles and bought one used at this location, and highly recommend my salesman Jon C, along with the General Manager Chuck H. They both go out of their way to make sure I am happy everytime I am there.maybe the best car leasing experience I've had
by weegoats on 06/20/2013updated 07/23/2025This is the third vehicle we've leased, and our previous experiences w/3 different dealerships over the past decade have been positive. We had gone to West Herr in the past & I agree with the reviewer who said they were told "to consider a… more affordable car" -- several years ago we were told almost the exact same thing, only to go on to another dealership where we successfully leased the same vehicle we wanted at West Herr. Well, times change, sales people come & go, and this month we checked West Herr out because their internet listed a good selection of inventory and attractive lease specials. Our sales person, Mike D., was awesome. Went the extra mile to answer questions, keep in contact, try to get us exactly what we were looking for at a price/payment we could live with. If you are in the market for a Subaru, definitely check out West Herr & ask for Mike -- you won't be sorry!!!Only out for big bucks
by jbalasi on 06/08/2011updated 07/23/2025The financince department is a joke, we never even got to the sales dept, after they ran my husbands credti they said they would finance us for 16.9% THATS NUTS, (we financed are new car for a MUCH lower interest rate elsewhere), we were… looking at the optima but at the interest rate they wanted us to pay the payment was over 450 a month, yuck, and i told tracy duffy the finance person that it was way too high she said to me " well then maybe we should start looking at a car you can acctually afford, really so sorry that I am not rich and i am not willing to pay that much, THEY ONLY WANT TO DO BUSSINESS WITH PEOPLE WHO HAVE SERIOUS MONEY, TO THEM EVERYONE ELSE IS A PEASANTTwo Stinkers, One Location
by buccaroooo on 04/03/2012updated 07/23/2025Leased a Legacy there 3 years ago, had to take the car in 4 times for the same problem as well as others (transmission, Air Conditioner, tire check light-never fixed, vibrations). For some odd reason I leased a forester from there. They… gave us a terrible rate but somehow kept the payments close to what we wanted. But... it only made it 36 miles before the starter/alternator/battery went. According to the "salesman" at West Herr this has never happened to him in 1500 sales of vehicles. Really? So I guess I am TWO out of 1500 right? Since my first car was a problem too.This happened Saturday and it is tuesday and we still do not have our brand new forester in our possession yet. West Herr is a good company when everything goes right. But it appears when the crap hits the fan they really struggle. BE SURE TO GET THE EXACT QUOTE BEFORE YOU GET THE DEALERSHIP!!!30 day return policy
by suckered4 on 08/17/2013updated 07/23/2025One can not even return/exchange per their own policy.I have requested repair for brakes,dents and brake rotor rust [layered] and falling off rotors.Then they said they would exchange.good luck to anyone trying that. owned this car 15… days.car was Certified
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