Lia Honda Albany
Customer Reviews of Lia Honda Albany
Review type:
Best car of 2026
Another Satisfied Customer
by Denis on 10/12/2022Easy to schedule a convenient appointment and all staff, particularly Wes Harrington, were knowledgeable, friendly, and helpful. And the donuts are back!Yes, let's hear it for Wes, convenient appointments, and donuts! Denis, thank you so much for your fantastic review. We're delighted Wes and the service team provided you with a pleasant, thorough visit. We look forward to making your next appointment just as superb. See you then!
Lia Honda and wes Harrington
by Sue on 10/11/2022Wes Harrington at lia honda is always who i request at lia honda. I trust his advice and so he has always been fair and works with me on all my needs. Go to lia honda the next time your car needs service and make sure you as for wes… harringtonHi, Sue! We sincerely appreciate your 5-star review of Wes and your continued business here at Lia Honda. Wes works hard to make sure his guests are always kept in the loop on work being done and are satisfied with every aspect of their vehicle's service. We're glad to hear that Wes has always made your visits so reassuring. We look forward to seeing you again!
Always a pleasure!
by Stacia on 10/06/2022Lia Honda Service Dept. is fantastic. They are professional, timely, fair, approachable, honest, direct and overall just a pleasure to deal with. Steve Smith (my service advisor) is personable and knowledgeable and always keeps me aware… of what is going on w/my vehicle.Stacia, thank you so much for sharing such wonderful feedback of Stephan! We're pleased to know he has made your service visits so satisfying and pleasant. Stephan is indeed an asset to the Lia team. We appreciate your continued business and look forward to making your next visit just as superb, so please give us a call whenever that may be. Thanks again!
Satisfied Buyer!
by Erin Marafioti on 09/30/2022This past week I bought my first brand new car. This was a big decision for me, and something I have been working towards for a long time. Walking in, Anthony Allegra at Lia Honda was the first to come right up to me and helped me find the… best fit for a new car. Throughout the whole process, he was very honest and made me feel comfortable through the whole process. I cannot thank you enough and the team for helping me throughout this process!Erin, thanks so much for the 5-star review and congratulations on your first new car ever! We are absolutely thrilled Anthony helped make your experience pleasant and accommodating, especially for your first time. Your complete satisfaction is what we're here for. The entire team wants to wish you all the joy, safety, and security of owning a new vehicle. Give us a call if you ever have a question or concern we may help you with. Until we see you again, drive safe and enjoy the ride!
Excellent Service
by JC12205 on 09/30/2022Would highly recommend Lia Honda Service Department and Wes Harrington (Service Advisor). First time taking my car here for Service and was extremely happy with the professionalism, courtesy and timeliness.Thanks so much for the kind review of Wes! We're delighted Wes made your first visit with us smooth sailing. From here on out, we would be honored to be your first choice for servicing your vehicles. Please feel free to give us a call whenever Wes and the team may assist you. We look forward to making your next appointment just as great.
The best service department by far.
by Anna F on 09/26/2022Steve Smith has always treated us with the most respect. Excellent service at Lia every time. Great team.Hi, Anna! Thanks for stopping by to share your 5-star review! We're happy to hear that Steve provided you with a pleasant and thorough service visit. Your complete satisfaction means everything to us. Please feel free to reach out to Steve and the team if ever we may be of service to you again. It would be our pleausure!
service with a smile!
by Lynn on 09/26/2022Steve Smith was great! Service with a smile and provided just what was discussed ... Thanks Team LiaThanks so much, Lynn! We sincerely appreciate your 5-star review of Steve and we're delighted to know he made your visit so satisfying. We look forward to making your next appointment just as superb, so please let us know whenever Steve and the team can help you again. It is our pleasure to keep your vehicles running in top condition. Take care!
Easy sales experience
by Brian on 09/26/2022My second time purchasing from this dealer and a positive experience both times. 2nd time with Rob Dawes as salesman; 1st time with Brendan Shields for financing. Both clearly and directly answered all questions and made sure that I… understood everything. Very responsive to my requests; with both I felt that I was in a dialogue rather than being pushed. Both were friendly and polite to my transracial family. I will be back next time.Hi, Brian! Thanks so much for your positive review and congratulations on the new vehicle! We're thrilled to know that Rob and Brendan made this trip to the dealership a great success. The whole team wants to wish you all the happy adventures and pleasant journeys your heart desires. Feel free to reach out to us if there is ever any assistance we may provide. Until we meet again, drive safe and have fun!
Lia Honda Service Dept is the best!!
by Colleen on 09/19/2022I am a long time Honda customer, and purchased a vehicle at Lia Honda in 2017. My goal is to keep this car on the road for as long as possible. Steve Smith has shared this goal with me and provides advice and quality service. He makes… himself available anytime I’m in the Service Dept to discuss any matter of concern. I appreciate Steve’s professionalism, extensive knowledge about Honda products, and guidance. My vehicle has over 175,000 miles on it and is going strong thanks to Steve.Hi, Colleen! It is an honor to continue keeping your Honda in top condition for all that driving you do. Thanks so much for letting us know how pleased you are with Steve's consistent, attentive, and knowledgeable service. We appreciate your business and look forward to seeing you next time. Until then, drive safe and enjoy the ride!
Just a good bunch of people
by Billbad10 on 09/16/2022Very attentive to your needsThanks so much for your kind review! We are delighted to have made your visit worthy of your 5-star rating. We look forward to making your next appointment just as great as this one, so please don't hesitate to give us a call whenever we may be of service to you again. Take care!
Efficient service with a smile
by E OConnor on 09/07/2022Ernie was efficient and friendly.Thanks so much for your kind review of Ernest! We are really happy he provided you with excellent service on your vehicle and we know he will be pleased to have earned your confidence. If we may be of service to you again some day, we hope you'll give us a call. Until then, drive safe and take care!
People are nice.Services are great.
by WHU on 08/31/2022updated 09/06/2022Steve Smith took care the service for my car. He is patient, friendly. He explained the problems and repair methods in detail.Thank you so much for your 5-star review of Steve in our service department. We are happy he took care of you and your vehicle so thoroughly and made your visit an overall success. Please give us a call if ever we may be of service to you again. We look forward to it!
Great service
by Honda Buyer on 09/01/2022Robert Dawes is the salesperson you will want to deal with. He kept us apprised of the status of the car we had on order. He was professional and just all around awesome!Thanks so much for this awesome review of Robert and congratulations on the new vehicle! We are so pleased Robert provided you with such a successful purchase experience and he will be honored that you recommended his services. Your complete satisfaction means everything to us. Please don't hesitate to give us a call should you have any other automotive needs. We look forward to assisting you. Thanks again and enjoy the ride!
Service Department 👍
by Joyce Vita on 08/29/2022Always a pleasure to have Ernest Watson as my service advisor. Tell him what I need done and its done, no haggling about things I don't need done. Honest and professional.Joyce, We're so happy to read your 5-star review of Ernest! Thank you for taking the time to let everyone know your service experience has always been exemplary. We really appreciate your continued business. Let us know if ever we may be of service to you and your vehicles again. It would be our pleasure to assist you! Thanks again!
Very happy
by Stephanie R on 08/28/2022Erin Burke, who sold me my car was absolutely fabulous. Phenomenal. She was knowledgeable, honest, prompt and personable. Ditto as to Bob in the finance department.Stephanie, Thank you for your 5-star review! We're delighted that Erin and Bob provided you with such a first-class experience at our dealership and they'll both be pleased to have earned the honor of your commendations. We warmly congratulate you on your new car and wish you many years of pleasant driving. Please don't hesitate to reach out if you ever have any automotive needs. We'd be glad to help. Thanks again!
Excellent service
by Mario on 08/23/2022updated 08/29/2022Joe Riley was very accommodating and friendly, so I felt comfortable entrusting my car's concern with him. Marvin Orial did an excellent job as well.Super Service
by Anastasios on 08/25/2022Steve Smith is a very outstanding Gentleman that went out of his way to accommodate us in our service needs for our 2021 Honda Accord Sport Sedan . Talk about going above and beyond and then some . From the start of the process Steve Smith… @Lia Honda Albany NY kept us informed every step of the way and helped us out so much , for which we are very grateful . Steve Smith is a very Outstanding Gentleman and we are very grateful and appreciate the service we were provided !What an outstanding review! Thank you so much for writing it! We're thrilled Steve gave you such an exemplary, first-class experience. He will appreciate every word you said, too. We hope to continue serving you and your vehicles and look forward to the next opportunity to do so. Give us a call if ever we may be of further assistance to you. It would be our pleasure. Take care!
Mike P.
by Mike P on 08/20/2022Ernie was excellent in helping me. I was treated very well and he was very helpful. I feel Lia is the best dealership to deal withMike, Thanks so much for leaving Ernie this 5-star review! He'll be thrilled to have provided such a positive experience for you at our dealership. If you ever have any questions or other automotive needs, please don't hesitate to call us. We appreciate your business. Take care!
Thrilled
by Cookie Monster on 08/20/2022Ernest Walton was very helpful when I came into the service department for my appointment to help me find the AirPod that was hidden underneath my passenger front seat. Ernest spent quality time looking for it then he sent my vehicle into… the back, where the staff took my seat out and found the AirPod. I was so thrilled!That's great to hear! Ernest will certainly be pleased to know you gave him a 5-star review and we're delighted the team helped you get your AirPod back. If you should ever need our assistance again, don't hesitate to give us a call. Take care!
Steve Smith Super Service
by Steve D on 08/18/2022I called for service due to a check engine light appearing on my daughters vehicle I was told to bring it right in. I get to the dealership and met Steve Smith who was one of the best service reps I ever met. He was honest and up front,… fast, knowledgeable and got the car done earlier than expected. He also fixed an acceleration problem without lifting a wrench. My daughter somehow got her floor mat jammed under and around the gas pedal. Thanks Steve no one likes bringing a car in for service but you made that a great experience !Steve, Thank you for that awesome review and for sharing your 5-star experience with us! Our goal is always to provide a seamless, satisfying experience for our customers and it looks like Steve did just that. He'll be delighted to hear you think so highly of him. Please don't hesitate to give us a call the next time your family has an automotive need. We'd be glad to help! Safe travels!
JOE WILEY - ALWAYS #1
by Linda PK on 08/16/2022Friendly, Efficient, Professional, Trustworthy #1 Customer Service Adviser Joe WileyLinda, Thank you so much for your positive review! Offering quality and efficient service is so important to us, and we are pleased that Joe provided you with nothing less. It is our pleasure to serve you and your automotive needs in any way possible. Safe travels!
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Express Service
- English
- Spanish
Vicky, we're so pleased our team provided you with a transparent and supportive buying experience. Thanks for giving a shout out to Sev for his superb assistance. We'd love to work with you again some day!
by Lia Honda Albany on 07/29/2025