Paul Miller Subaru
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Customer Reviews of Paul Miller Subaru
Review type:
Awaiting vehicle
by Apple on 04/29/2025
They sent me paperwork that wasn’t filled out expecting me to sign it! Just to explain this: What I’m saying is I could’ve signed it and they could fill out/in whatever they wanted when they received it back, making it look like I approved… it!
I asked for different policies explaining their warranties and never received them, but did receive the page that said 6 of 6 to sign off that I agree with them and accepted them! I have requested the other five pages and still have yet to hear back on what I’m actually signing for!
Communication has been beyond horrible!!
I had an added $400 anti-theft policy on my buyers agreement or buyers contract when I received it to sign! I don’t recall asking for it, nor why I would ask for it!
It appeared they charged me Sales Tax not only on their buyers agreement, but also on my Title and Registration Application, so in other words “Charged Double Taxes!!”
This is just a handful of the dozens of errors I found in the paperwork that was sent to me!!
Update April 2025:
Awaiting vehicle purchased
396 reviews
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Recent service
by ownasubaru on 04/17/2016The service I received at Paul Miller Subaru was efficient, courteous and knowledgeable. In addition, they went above and beyond by washing and vacuuming and armor-alled my tires so my car not only runs well but looks good.minor maintenance
by Patricia1013 on 03/31/2016updated 04/07/2016Everyone at the dealership was extremely helpful and friendly. They were very attentive and provided excellent customer service. They kept me abreast of how long things would take.Road trip!
by SUBARUHG56 on 04/01/2016Service was fast and easy ready for the road trip!Service with zero hassle
by WZatorski on 04/01/2016There was no wait to check my vehicle in and the rep had my loaner car ready and waiting. The service was completed in the time frame that was promised and my car was returned being freshly washed. This was definitely a zero hassle… experience!2016 Outback purchase
by 9grands on 03/22/2016updated 04/04/2016terrific experience from walking in first evening and meeting with Sharon Coppola to driving off the lot with my new car three weeks laterGreat experience!!!!
by Alang1203 on 03/19/2016updated 03/28/2016My sales advisor, Miguel did a great job getting me the best trade on my Subaru and price on the new car. He found the car I was looking for n one day!!!Great experience
by Pattycrocs on 03/08/2016This was the best car buying experience I've ever had. Jared Vian was so attentive to , My needs, explaining everything to me, and altjough it was time for him to go home, he stayed and helped me with everything. He was very knowledgeable,… answering all of my questions.Car Service Review - Feb. 8, 2016
by Pauleberle on 02/16/2016updated 03/02/2016Service was courteous and professional. Robert, my service rep, presented me with a few recommendations, explained them in detail and outlined the costs associated with each so I could make an informed decision.Rude salesman Joe Bigio
by metr1cs on 02/26/2016We went into Paul Miller to look at cars. The woman at the front desk was polite. We were referred to Joe Bigio who was at first decent. As we inquired further about certain cars, he became rude and curt and uninformative. As potential… customers, I didn't understand why he was so standoffish and impolite. He then made snarky comments about us in front of us. A coworker passed by and asked him what he said and he repeated himself. This was all in front of us as if we could not hear them. I found this completely rude and unnecessary. There goes my business... right out the door. I thought about talking to the manager but if the two salesmen thought it was professional to talk about us in front of us, I'm not sure how much better the manager would be. I was extremely disappointed with the service of this client adviser.Awesome!
by Gypsy314 on 02/07/2016updated 02/27/2016Came down to Paul Miller with my son Michael Brady to purchase a new Subaru as his transmission went this week. They were able to take my car for routine service while we were there. The express service is great.Routine maintenance - Excellent service
by AWD_fan on 02/16/2016Brought vehicle in for routine maintenance, oil, filter, etc. Easy to schedule. Friendly, prompt and courteous service. All questions answered. Service completed in promised delivery time. I will not hesitate to continue using Paul… Miller Subaru for my service needs.Subaru Legacy Purchase at Paul Miller Subaru
by jackyl65126512 on 02/11/2016My purchase went well. Carlos Arana was incredibly polite and helpful and kept me updated on the status of the delivery of my new Subaru Legacy. He explained everything on the interior of the car after my purchase and answered all my… questions with clarity.Easy pleasant purchasing experience
by Lovesmusic1 on 02/02/2016When we walked in the dealership we were greeted with professionalism and since we knew what we wanted, getting it was a breeze.We took a test drive and the salesman explained everything about the car. We just took a couple of days to check… some other dealerships for price and availability.None of them came close to what Paul Miller offered.We came back and signed the papers and a few weeks later we got the car.The salesman kept us informed at every step until the car came in.Service with a smile
by Subaru745 on 01/29/2016updated 02/04/2016My car was in and out in 40 minutes!Excellent service experience
by BabsE43 on 01/21/2016updated 02/02/2016Great experience with your service department. They took care of the problem immediately and with no dramas.Aces to the Service Department
by ndigesu on 02/02/2016Service should always be this painless.Tire had slow leak
by AnnieAV on 01/27/2016I have had my Subaru Forester for 1 month and my tire had a slow leak. I brought the car in without an appointment and I was quickly tended to. I was informed there was a nail in the tire and that I would need a new one. The tire was… replaced quickly. The staff was very helpful and efficient. Great first experience with the service department.Sales People Do Not Take Safety Seriously
by safetyfirst7 on 01/24/2016My car buying experience was not bad. The service after the purchase was terrible. Less than a week after I purchased the vehicle, I took it to my local Subaru dealership for a multi-point inspection. They found issues (not unexpected). I… took exception to the safety issues that should not have been there before I purchased the vehicle. There was an open safety recall, two studs and lugs were broken on the back tire, and the front arm bushings were cracked. I took it back where I was told by the Pre-Owned Sales Manager that the other dealership actually broke the lugs on the back tire. He did not take my safety concerns seriously and was very disrespectful, not to mention blaming another Subaru dealership for the issues. The service department ended up taking care of the issues that they felt were necessary. I am still working on getting the others fixed but no one seems to be returning my messages. I even sent an email to the general manager...but have not gotten a response. Please shop elsewhere.great service
by jean136yb on 01/17/2016great service great deal,i needed a transmission oil changer and was told how long it would take,in exactly the time i was told it would be done the job was done.the price was ok and they also found a small nail i wasn't aware of in one of… my tires and repaired it,over all a well spent hour and twenty minutes. will see them again.Service
by 00tolom4 on 01/08/2016Vanessa was a pleasure to work with. All work was done correctly, car was washed and I got a loaner car. Very pleased and will return.Great customer service, very happy
by Ayuksel19 on 12/29/2015I brought in my 16 wrx cvt for a leak, and while most shops would have just whiped it off and told me its nothing, the techs at paul miller subaru did a superb job of finding where a tiny dab of oil came from and fixed the issue before it… got worse. Thanks guys
Subaru Forester
Subaru Crosstrek
Subaru Outback
Subaru Impreza
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