Paul Miller Subaru
Customer Reviews of Paul Miller Subaru
Review type:
Awaiting vehicle
Glad to have a chance to say THANK YOU
by Vonda Givens on 03/08/2021I bought a 2020 Legacy last fall and was having an impossible time synching my new Android phone (purchased in January) with the Legacy's software. When the dealer, Ingram, made contact about my 6 mos service, I asked him for help. He urged… me to drop by. When I did Ingram was busy with a client. Not wanting to interrupt, I went to the Service Dept. Immediately Gary dropped what he was doing and went out to my car with me to see if he could help. No luck, but he offered to find Sam (Samantha) for more assistance. Sam came right out and spent 20 minutes with me but again, no luck. Then she suggested I leave my car for its service appt and made arrangements with Vanessa for me to do that. After I left, I found out that Sam, with the help of Vanessa and anyone else she could consult, worked on the problem until it was solved. Vanessa called before she left to give me an update on the progress. When I returned the next day, Sam then took the time to walk me through how to make the connection with my phone. And it worked! We literally cheered together! Over the years, I have come to expect good service from Paul Miller but this was WAY behind my expectations and I'm glad to have a chance to tell my story. Everyone on staff was immediately helpful and professional but Sam especially went out of her way to fix the problem. I hope someone will tell her how much I appreciated her help and THANKS to all!Hello Vonda, we strive for a high level of customer satisfaction in all aspects of our dealership. Our team will be very happy to hear about your kind words and high star rating! Please let us know if you have any additional questions about services you received and thank you for choosing Paul Miller Subaru! Have a nice day.
2021 subaru outback
by jonathan w on 03/05/2021I am a finance manager for a Ford dealership, my father wanted another Outback. Everyone at Paul Miller was great. Our salesman Parker Evans was helpful and patient. Sharon and Lauren did a great job. I am not easily impressed, but everyone… was super helpful and it was a smooth transaction. Thank youJonathan, your wonderful feedback and rating mean a lot to us. If you have any further questions, please give us a call. We're always happy to help!
Good Service
by Debbie M on 02/28/2021updated 03/05/2021Vanessa in Service was great to work with. Great communication and professionalism. My only concern was with the waiting area. Chairs and people were too close together.Hi Debbie, thank you for your feedback! We're happy we could help. Please let us know if you have any additional questions about the services you received and thank you again for choosing Paul Miller Subaru! Take care!
Excellent Service
by Michael S on 03/01/2021At first there was a little confusion on the reason I was bringing my car in for service. I got a recall notice for an air conditioner issue that needed repair. I made the appointment over the phone. However, when I got there they had me… down for an appointment for a brake light issue for a car I bought there in 2012 that I no longer own. This was supposed to be for an appointment for my 2019 Subaru. However, upon realizing the scheduling error, the very courteous service rep immediately corrected the error in their computer system and had it all straightened out in no time. Service was performed exactly as expected and car was ready and all washed when promised.Hi Michael, thank you for sharing your positive experience! Please let us know if you have any additional questions about services you received and thank you again for choosing Paul Miller Subaru!
Crosstrek service
by Rick Coble on 02/28/2021Very professional, courteous, and efficient. Maria explained exactly what was involved and answered questions thoroughly. Service was completed in the projected time. Great overall service and experience.Hi Rick, thanks for your great review, and for giving our dealership such a high star rating! Please let us know if you have any additional questions about services you received and thank you again for choosing Paul Miller Subaru!
Executional Service
by Great Customer Service on 02/24/2021Everyone at this dealership is always so friendly and anxious to help in any matter they can. Warranty work and scheduled service was performed and car was ready when promised and they even washed car.Hello, we strive for a high level of customer satisfaction in all aspects of our dealership. Thank you so much for choosing Paul Miller Subaru as your first choice for service!
Great and safe experience during pandemic
by LS on 02/20/2021Recently purchased a 2021 Subaru Crosstrek and had a wonderful experience with Paul Miller Subaru on Route 46. During the pandemic, we wanted to ensure that we were doing this safely and with the least amount of in-person contact. We… negotiated the rate and discussed fees for the car online. Sharon Coppola offered a great discount that beat out all other offers from local Subaru dealers. When we arrived onsite to view the car and process paperwork, Parker Evans went above and beyond to make the process easy for us. We were able to conduct most of our business outside. There were no hassles, and no hidden fees. The price we agreed online, was the price we paid. When we wanted to pick up the car, Parker even came into the office on his day off to ensure we were taken care of. Very happy with our experience and recommend to others.Very happy
by camaroman on 02/16/2021I am very happy with my purchase of my Crosstrek the sales person took very good care of me.Thank you so much for your positive comments about Paul Miller Subaru! Please don't hesitate to reach out to us if there's anything more we can do!
Salesman Dashawn Freeman
by Review of salesman on 02/16/2021Buying a car anytime is stressful but buying during COVID is so much worse. Dealing with Dashawn Freeman was an absolute pleasure as we requested and were accommodated to conduct all business masked and outdoors. So thrilled with our… new carAwesome service
by Ajay Kumar on 02/14/2021Right from online booking to reception to completion in time, quality of work, intonation to pick up - everything was quick, hassle-free and efficient.Ajay, thank you for your kind words! We're happy we could help. We hope to be of service to you again! Take care!
Oil Change
by Linda on 02/09/2021always friendly, professional, very helpful. I didn't have an appointment but got service right away. Had a headlight replaced as well - even without an appointment.Hi Linda, thank you so much for your positive comments about Paul Miller Subaru! If you have any further questions, please give us a call. We're always happy to help!
A Great Dealership
by richwidth on 02/07/2021With intelligent, affable and professional staff, Paul Miller Subaru in Parsippany consistently proves to be a dealership where world class customer service delivered with a fair and reasonable price tag is THE priority.Hello, we strive for a high level of customer satisfaction in all aspects of our dealership. Thank you so much for choosing Paul Miller Subaru as your first choice for service!
Overall a great experience
by Michele on 02/03/2021Our dealer was fantastic. Everything went smoothly. the only problem was in trying to show me how to use the starlink. The cable wouldn't work (not the dealers fault) but he sent me videos on how to use everything and offered to have me… come back if I couldn't figure it out.Michele, we are so happy to read such a great review about Paul Miller Subaru! We hope you continue to choose us for all your automotive needs! Take care!
excellent professional service
by Paul De on 01/30/2021I purchased and continue to have my vehicle serviced at Paul Miller despite it's some 30 miles from my home. Their sales and service personnel are polite, professional, and most important of all honest and courteous. When you make an… appointment they discuss the issues with you, tell you the cost, and approximately the time it will take. No surprises and no BS. Your car goes in, gets serviced, you pay what you expected and you're done.Paul, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Exceptional Service
by Scurrent on 01/27/2021Easy scheduling, great communication during the service and cheerful service. I can't ask for more and will repeat!!Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Paul Miller Subaru. Please let us know if there is anything else we can do for you; we are more than happy to help!
Customer
by Pete on 01/26/2021Service person, Vanessa, was extremely courteous keeping me informed as to what was going on with the vehicle. She pointed out a potential issue and suggested a simple remedy . She made it a pleasant experience.Pete, thank you for your kind review; we are happy to pass along your comments to Vanessa and the Team here at Paul Miller Subaru!
Customer
by safeer Choudhry on 01/24/2021every one did professional jobHello, thank you for your high star rating. We're happy to see that your experience with us was excellent!
Service
by Maurice on 01/20/2021This past Saturday (Jan. 16), I had an issue with my son’s Subaru. I was extremely impressed with the Exceptional service, professionalism, and the timely manner in which the vehicle was fixed. I want to personally acknowledge GM Jim… Scott, he saw me and came over to greet me, he made me feel like I was family. I had actually bought a Subaru Impreza (May 2020), for my son all because of Jim out going personality, and sincerity. I had also expressed that I was looking for another vehicle. Kudos, also to Cesar and Vanessa who are part of the service team. I have on numerous occasions in the past 8 months recommend this dealership when discussing car purchases whole heartily to my family and friends!Maurice, we really appreciate your great feedback! We hope you continue to choose us for all your automotive needs! Take care!
Recent Visit
by Liz on 01/19/2021I recently went in to have my wipers replaced. The technician looked up my records and saw that I had one free set of wipers. They even filled up my windshield wiper fluid all for free. Was out of there in 10 minutes on a busy day. I would… highly recommend Parsippany SubaruThanks again for the great recommendation, and have an amazing day!
low pressure sales
by Chris on 01/19/2021We purchased a new used outback from Paul Miller and it could not have been easier. They were upfront about every cost, and the price listed was the price we walked out paying! We had been to two other subaru dealers locally who do not… abide by those principles. We will definitely be back!Chris, we really appreciate your great feedback! We hope you continue to choose us for all your automotive needs! Take care!
Thorough and efficient
by Walter S on 01/12/2021Well done, from check-in to delivery; routine service was completed as expected, and an unanticipated software update was discovered and performed. Happy to spend a little extra time to avoid a repeat visit. Pandemic safety precautions in… evidence and followed carefully throughout.Hi Walter, thank you for taking the time to leave a review for us at Paul Miller Subaru. We're happy we could meet your expectations!
Subaru Forester
Subaru Crosstrek
Subaru Outback
Hello Vonda, we strive for a high level of customer satisfaction in all aspects of our dealership. Our team will be very happy to hear about your kind words and high star rating! Please let us know if you have any additional questions about services you received and thank you for choosing Paul Miller Subaru! Have a nice day.
by Serenity Gibson on 03/10/2021