Paul Miller Subaru

I bought a 2020 Legacy last fall and was having an impossible time synching my new Android phone (purchased in January) with the Legacy's software. When the dealer, Ingram, made contact about my 6 mos service, I asked him for help. He urged me to drop by. When I did Ingram was busy with a client. Not wanting to interrupt, I went to the Service Dept. Immediately Gary dropped what he was doing and went out to my car with me to see if he could help. No luck, but he offered to find Sam (Samantha) for more assistance. Sam came right out and spent 20 minutes with me but again, no luck. Then she suggested I leave my car for its service appt and made arrangements with Vanessa for me to do that. After I left, I found out that Sam, with the help of Vanessa and anyone else she could consult, worked on the problem until it was solved. Vanessa called before she left to give me an update on the progress. When I returned the next day, Sam then took the time to walk me through how to make the connection with my phone. And it worked! We literally cheered together! Over the years, I have come to expect good service from Paul Miller but this was WAY behind my expectations and I'm glad to have a chance to tell my story. Everyone on staff was immediately helpful and professional but Sam especially went out of her way to fix the problem. I hope someone will tell her how much I appreciated her help and THANKS to all!