Paul Miller Subaru
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Customer Reviews of Paul Miller Subaru
Review type:
Awaiting vehicle
by Apple on 04/29/2025
They sent me paperwork that wasn’t filled out expecting me to sign it! Just to explain this: What I’m saying is I could’ve signed it and they could fill out/in whatever they wanted when they received it back, making it look like I approved… it!
I asked for different policies explaining their warranties and never received them, but did receive the page that said 6 of 6 to sign off that I agree with them and accepted them! I have requested the other five pages and still have yet to hear back on what I’m actually signing for!
Communication has been beyond horrible!!
I had an added $400 anti-theft policy on my buyers agreement or buyers contract when I received it to sign! I don’t recall asking for it, nor why I would ask for it!
It appeared they charged me Sales Tax not only on their buyers agreement, but also on my Title and Registration Application, so in other words “Charged Double Taxes!!”
This is just a handful of the dozens of errors I found in the paperwork that was sent to me!!
Update April 2025:
Awaiting vehicle purchased
397 reviews
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Satisfied
by clampoglia on 05/04/2015updated 05/20/2015Good support from John Vorst, Paul Miller Subaru salesman. He helped me a lot by guaranteeing that all the services we've agreed in the purchase of my vehicle would be done properly before I received it. There is still one service to be… done but I am sure I won't have any problem with that.Who knew that car buying could be so painless?
by AbbyDRose on 04/27/2015I've always cringed at entering a car showroom. I hate the hype, the 'I'll have to check with my manager' jive. All of the annoying car purchase games that go on at so many car dealers. Our experience at Paul Miller was exactly the… opposite -- friendly, informative, and honest. Sharon Coppola gave us a great price and explained exactly how the purchase would proceed. We elected to wait for exactly the car we wanted and no one tried to convince us to take something else. When we picked up our car, the team was VERY efficient and gave us all the information we needed about our new car. Completing the paperwork was a breeze -- again no high pressure sales for extended warranties, etc. Just the facts! It was a great experience beginning to end!Buying a new car
by GShotty on 04/14/2015updated 04/24/2015Very friendly staff and does not pressure you through the buying.Finally got a new car that was everything I wanted!
by Alolatte on 04/05/2015updated 04/22/2015Nelson Fonticoba was my salesman and he was great! He did everything he could to get me my new Crosstrek as fast as possible with everything I wanted! He's a very helpful person and a great person to have working for Subaru. The whole… process was made very simple and enjoyable. I love my Subaru and I can't wait to enjoy it for many years to come!2 for 2
by mweg60 on 04/04/2015updated 04/10/2015This is the second time we have gone back to this dealership for a Subaru. The experience proved to be professional, courteous and just as successful as our first time a year ago.Satisfied
by cjw4757 on 04/03/2015The service department runs great. jerry runs a quality shop.Above and Beyond
by JRWALLACE on 04/01/2015Because I already knew that I was going to buy a WRX I picked Paul Miller Subaru to buy it from. The deallership is very close to my home. I was hoping that I could work out a deal with them because I always like to have a vehicle serviced… at the Dealership I purchase it from. I am very happy that I got lucky when I picked them. I felt totally comfortable with the whole process and how I was treated by the Sales Staff, the Finance Staff and even the way I have been treated wih respect by the Service Staff. I look forward to a long relationship with the Professional Customer Oriented folks of Paul Miller Subaru.Love Our New Subaru
by TheHanscomes on 04/01/2015Great Experience!! I have purchased many vehicles over my life and this was one of the great ones!! Went on a Saturday morning at 11am and the dealership was full of potential customers. We were greeted right away and met with the… internet salesperson. She had us set-up with a test drive and we were shown all the available Red Foresters. We picked one that met our needs (Forester Premium). They were so busy that the Manager Ron set us up with Ingram, who got us started with all the paper work. After negotiating a price for the car and trade we were out the door in about 2 hours. In summary I would recommend this dealership and Ron and Ingram in particular.2011 SUBARU LEGACY LTD
by LVADP on 03/22/2015Your Used Car Sales Manager, Sharon Coppola, was very pleasant to deal with and the Subaru I purchased was clean and in excellent mechanical condition. My wife and I are very happy with the purchase and we rate the staff and the dealership… as excellent.Completely satisfied
by LNM100 on 03/21/2015All personnel were courteous and informative. Gave appearance of concern for providing exceptional service. Car was clean upon completion.Regular Service
by subie2010 on 03/19/2015Scheduled service preformed on time ... allowing me to wait for my car... great servicecompletely satisfied with service..
by Airplane2012 on 03/18/2015They did a great job, and please keep up the great work.. I am definitely gonna recommend this dealer to many people.New Keys
by jburghoffer on 03/05/2015updated 03/17/2015Everyone at the dealership made the process of having a new key made for my existing car easy and painless. I give the parts and service department 5 STARS! Thanks for a great job.repair
by 1hottuna on 03/05/2015updated 03/17/2015The dealership provided me with an accurate quote, and work performed. The repair took longer time then quoted though. generally speaking I was satisfied with the service ,and friendly atmosphere.bad weather good service
by docmitch on 03/06/2015Great service, timing and loaner availCathy's Comment
by 3Subarus on 02/25/2015This is the first time in a long time that my husband didn't take the car in for it's service, so I was not sure what to expect. I was greeted with professionalism from beginning to end when I drove my car off the lot and headed home. I… had a relaxing time in the waiting area watching some of my favorite shows on TV...I was there alone for a while. I was very pleased and feel confident that everything is O.K. with my Subaru.Returned Leased and got another Vehicle
by cdhall88 on 02/03/2015updated 02/20/2015I had a great experience with the folks at Paul Miller Subaru. They were exceptional and knowledgable about my needs and what I wanted. They had me in and out in no time. Best first class customer service - Thanks Ron and Sharon!!Pleasantly Surprised
by MSL1959 on 01/19/2015updated 02/05/2015I have never owned a Subaru before and never purchased from a Paul Miller Dealership. I was extremely pleased with the service. From the manager of the dealership to the receptionist, everyone was very kind, professional, and informative. I… went to several dealerships over the past few weeks, and this was the only one that did not pressure me into buying a car. I love the car (Subaru-Forester) and will definitely recommend the dealership!Class Act
by whooosh on 02/02/2015From the moment my wife and I walked into Paul Miller we were met with attentive and knowledgeable service. We picked up our new Subaru a few days ago and we are in heaven! Thanks Randy for a great purchase experience!Feeling Great
by Daniel093A on 01/15/2015My sales person made me feel at home and get the vehicle I wanted so I appreciate all his help on picking out the best car that fit my needed.Breach of Contract
by mkaymchugh on 12/20/2014Signed a contract and paid a $500 deposit on a used Volkswagon Jetta. Later that day was told the car had already been sold.
Subaru Forester
Subaru Crosstrek
Subaru Outback
Subaru Impreza
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