Subaru World of Newton
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Customer Reviews of Subaru World of Newton
Review type:
Third Subaru
by Rich D on 05/04/2025
The sales representative took his time to explain everything and anything I needed to know in operating my new Outback I suggest asking for Kyle.
234 reviews
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Honest and Fair
by KeithChris on 03/12/2016updated 03/21/2016Our salesman, Ryan, was excellent. He answered every question we had. He returned my calls promptly. He knew every little detail about the Outback. He even let my two year old daughter watch cartoons on his cell phone while we looked at our… new car. Never once during our time did we feel pushed into a decision. I left with my car and confident that I had received a fair deal.Thank you for the great feedback! We are glad to know that Ryan was excellent and answered every question you had during your visit. Thank you again and we look forward to the opportunity to service you in the future. Best Regards, Subaru World of Newton Team
Love Subaru!
by Robert_k1 on 03/02/2016updated 03/10/2016I liked that the service attendant is very friendly. happy to help, an I'm always welcomed by someone with a smile. An the service my car is in for is always done on time when they say it will be ready.Thank you for the great review! We are grateful to hear that our staff was friendly and helpful during your visit. We look forward to helping you with any future automotive needs! Best Regards, Subaru World of Newton Team
Great car, even better sales experience
by Limpylegs on 02/24/2016Salespeople and everyone else in the facility were all very helpful and friendly. Salesman was very knowledgeable about all of the vehicles.Thank you for this nice review! We make sure all of our employees are knowledgeable and courteous, and they will be glad to hear about your experience. Feel free to visit us if you have any further needs. Subaru World of Newton Team
Subaru World of Newton has exceptional service!
by Robert_Gosses on 01/17/2016I received exceptional service! David Benavente is an asset to Subaru World of Newton! He is professional, courteous, and knowledgeable. He answered all of my questions and concerns. Also, Chris (mechanic) did great work on my car. My… car rides like it is brand new, and it is a 2009 Imprezza. Chris always does great work on my car, and he always answers my questions. He explains to me in detail the work he performed on my vehicle. David (service) and Chris (mechanic) both go above and beyond, and they are definitely great assets to Subaru!Accommodating Service
by BarbaraBarbBra on 01/14/2016Took care of me earlier than appointment time. Left rear door closes more easily. Other dealer didn't rectify the problem. Personnel were pleasant.Happy owner of a 2016 STI
by Thelaws0n on 08/09/2015I read through some of the negative reviews and am shocked. I don't work for Subaru World Of Newton nor are they aren't giving me some sort of discount to give them a good review. Personally, I believe those that have had a negative… experience at Subaru World of Newton probably deserved the service they received and/or are completley unreasonable human beings. If you're a reasonable and creditworthy customer, then you'll have a great experience at Subaru World of Newton. Also, for all of you reading this review, happy customers don't typically leave reviews. With that said, don't let a few rotten apples deter you from visiting this dealership. Anyway... I've had my fair share of experiences with shady dealerships. I can honestly say that the employees at Subaru World of Newton are honest and reasonable individuals. Whether it was getting my WRX serviced at their dealership or my recent experience buying a STI from them, I've had nothing but pleasurable experiences at Subaru World of Newton. I ordered my STI seven and a half weeks ago. It arrived today and finalizing the paperwork was not a painful experience what so ever. The salesman and business manager I worked with were honest with me the entire time, and neither of them pressured me into anything. Going to a dealership to do anything has always been a struggle for me, but Subaru World of Newton has changed that. I look forward to servicing my car there and truly believe they have good people working in all areas of their dealership. Thank you Subaru World of Newton! Special thanks to Jason Postel. I wish I could have said thank you before you stopped working at Subaru World of Newton.WORST DEALERSHIP
by a10a on 05/07/2015Subaru World of Newton 84 Hampton House Road Newton, NJ. 07860 November 17, 2014 Mr. Rodriguez and Mr. Sawyer, George (General Manager) I made attempts to contact both of you on five occasions. I left Mr. Rodriguez three voice… messages this week that went unanswered. I can only guess these got lost from the delete key. I am appalled! You say that your customer come first. I left two messages for Mr. Sawyer that also went unanswered. It was not until today, October 31, 2014, that I told your receptionist that I need to speak with one of you. Then I finally got Mr. Sawyer. I informed you Mr. Sawyer, that you deliver a message to Mr. Rodriguez. I expected a call back no later than 12 PM today. Again I guess that message was deleted also. I informed you that I will take the next step. This step is, contacting the NJ Department of Affairs, the NJ Better Business Bureau, Federal Trade Commission Bureau of Consumer Protection, and Subaru Corporate Headquarters. Since you feel that the customer is only important at the TIME of the sale, and not AFTER, I am disgusted and appalled at your handling of problems. Being a military vetersn of ten years of active duty, I feel like I was taken advantage of. I was an aircraft mechanic of ten years, and I know how to work on a car. I was responsible for multi-million dollar aircraft. If I did not maintain them I could have killed a person. It appears to me that your dealersip only deals with making a buck and covering up MISTAKES! First. I found the car on NJ.com, and then I found it on your dealer website. In both places it stated that the mileage was 43500. Upon getting pictures from you, the dealership, it said 49500 miles. WOW a 4000 mile difference. Guess the workers there had a good time JOY RIDING! Well I over looked that as you have a disclaimer on your site. When I brought that to your attention, it was like, “SO??” Then you embarrassed me by saying 500 dollars for a trade on my 2003 VW. That was a SLAP in my face. I said NO I want 1500. Then you said the best you could do is 800. Again, SLAP!!!!!!!!!!! I get the car home and started to clean it the way I like a car cleaned and I discovered that the car had been painted in different areas. The roof is full of pit marks in the clear coat and two areas of rust on the roof. I discovered that the hood was painted, the rear bumper painted and damage to the rear bumper that was attempted to be repaired. I brought the car to your show room on October 20, 2014 and met with Mr. Foley and Pat. Pat took my information and the key. Well as I was outside I noticed the car was just sitting in the garage. Never on a lift, no mechanic around it, was it there collecting dust? Well Pat comes out to explain that the brake pads and rotors are within specification. He shows me a plastic tool that was colored green, yellow red orange. This is Subaru’s Wear Gauge for brakes. Well I know that I use a caliper to get an exact reading. I was floored by Pat's explanation. Well Mr. Foley was too busy trying to tape a box to go out FedEx. No approval needed! Pat told me that they would “Resurface” the brakes. Well in my day and present day, any GOOD mechanic mind, you NEVER resurface the brakes. You always change pads and rotors all new! Resurfacing can thin the rotors and any imperfection in the metal can cause cracks and lead to a failure of the disk or pads. Having lived in Germany for three years and understanding how they take care of the cars, I have never had rotors resurfaced in 35 years. Always new, every time. This is what I expected to hear. Just shows how lazy Mr. Foley is with his mechanics! I left your showroom and proceeded to a body shop. Not the shop that you took my car to called “Hampton Body Works” they are located a short distance down the road from you. No, I took it to an undisclosed shop I know and asked for a professional opinion. They confirmed to me that the car had been painted and confirmed the rust on and in the roof. He also pointed out the debris that was painted into the hood of my car. He said that the paint job was a “Crappy” job! Well I tried to call, Mr. Rodriguez on October 24, No answer. I called again on Monday October 27, October 29, October 30 and left detailed messages that got deleted because you did not want to talk to me. I left a message for Mr. Sawyer on October 29 and 30th asking to have my paper work mailed to me, and so I can discuss the issues with my car I called the receptionist on the 30th and asked to have it mailed to me and was told that it had to be approved. I then finally spoke with Mr. Sawyer after a 2 min hold, and he talked like I was a ghost. Then he had to go back in the memory to remember. I informed him of the calls all week and told him to deliver a message to Mr. Rodriguez, Call me about the damages to my car. I expected a call no later than 12PM October 31, 2014. On Saturday November 8, 2014 I went to your dealership. I spoke with you George, and I asked for answers to my concerns. You told me that you would address these concerns on Monday November 10, 2014. I told you that I would like answers by close of business November 14, 2014. You told me that you would have an answer that Monday. Before I went to your dealership, I went by the body shop that does work for you. Hampton Body works. I asked them about work that was done on my car, and the manager there said, “I do not want to get involved.” To me it sounds like a cover up. This is very disconcerting. Well since I never received a call back, or any kind of acknowledgment, I am forced to take the next step. I informed you during or talk that if I did not get an answer, I would take the next step. Below you will see who this letter will be sent to via USPS mail. I am going to get information as to what the NJ Lemon law is and the guidelines. I feel that this car is a possible flood victim. I know that the car was painted as there is a lot of evidence of this. I know that there was unreported damage which is evident. I feel I was taken by you, your dealership, sales person, and sales manager. I have given you ample time to respond. Since you refuse to respond to me, I am notifying the parties as I indicated. Mr. Rodriguez. I am beyond words on how you can say that you have these specialties. Specialties: High Line Automotive Management Finance and Insurance Management Automotive Service Management New and Used Car Sales Lemon Law Arbitration Warranty Compliance and Administration Human Resource Management What gets me is the automotive service management. Mr. Sawyer, I really thought you were a good sales man. Kind of like going out on the edge a ROCK for your customer. I guess that is just a picture that is photo shopped! George, I got the cold shoulder from you. From someone that is the General manager, you should know something about car mechanics. I am surprised that Subaru training does not include this as a requirement to be a manager. We will see what the Government comes back with and my claims. Sincerely, Edward As of today 5-6-15 I need new brakes! Thanks to NON MECHANICS!!!!!!!!!!!!!!!Drive right past this place
by loujag_in_pa on 04/07/2015It is not worth the stop. Stereotypical car salesmen. Stopped in test drove 2, made a decision, but they had to find the right color combination. Forced to pay a deposit for them to find and transfer a vehicle there. (understandable) .… They did not find the vehicle I wanted, I did. I called the other dealer verified the vehicle was available, it was so I called Subaru world back and told them of my findings. The dealer with the desired vehicle was offering $2000 in discounts. Sales manager told me that Newton dealership would not offer discounts because they wouldn't make any money. I was told it would be in my best interest to buy elsewhere. This coming from a sales manager (Eric) who works for the only dealership with STELLAR CARE as claimed in another online review. The check for my deposit cleared the bank the first business day after I wrote it, I still had not received my refund a week later. I stopped in got loud and asked for the owners name and threatened to sue,,,, Guess what my refund check was cut within 10 minutes of me leaving, but It had to be signed and would be mailed the next day. Where is the customer service??? I have read some of the reviews that are positive, unfortunately I recognize some of the names from emails sent from the dealership to me prior to my arrival. Sounds honest to me.... I finally found a reputable dealer about an hour and a half away from my home, bought the car I wanted and the sticker was less than Newton. My advise to anyone and everyone is to avoid this place. Very shady business dealings.Excellent Customer Service
by Denbran25 on 03/01/2015Buying a car is stressful. So when you can find a dealership that makes you feel like they care if you get what you want and not just making a sale, means everything. We never felt pressured or pushed towards something we didn't want. We… had a difficult situation to deal with. They listened to our needs and in the end we got more than we expected and they bent over backwards for us. Everyone working there was very friendly. Really refreshing. Thank you Ryan, Glen and Anthony!A Civilized Experience
by redmondm0 on 12/27/2014Less than a year ago, we bought a Subaru 2014 Legacy from Subaru World of Newton. Because of an accident we had to replace it this week. It was an easy decision to purchase a 2015 Subaru Legacy, and an even easier decision to go back to… Subaru World of Newton. Both times we had excellent experiences purchasing a new car. The prices are fair, and the experience is civilized. There's no pressure, and you don't have to be on your guard. Rod, Glenn, Pedro, and Anthony helped us find a car quickly that we wanted, negotiated a fair deal, and helped us resolved some financial issues so that the car could be purchased quickly. Also, I can tell you from experience the service department is friendly, knowledgeable, and helpful. Dave and Pat will take good care of you and your Subaru.Great and honest service!
by lilbabe on 07/15/2012updated 07/21/2025This is an outstanding service department and not just for the subarus. I brought my Dodge van in for service as well. The emplyees are profesional, friendly and really honest.Thank you for your review! Our whole team strives to provide the best customer service, and we're glad that our service department was able to meet your needs. We hope to see you again in the future. Be sure to visit us on Facebook and Twitter for access to exclusive content! Sincerely, Greg Kemp General Manager
Some confusion, but overall excellent service.
by willie40 on 07/03/2013updated 07/21/2025I recently purchased a 2013 end-of-year Outback at Newton Subaru. I was originally looking for a silver Likited with navigation system, I was told they had one in stock. Turned out not to have the navigation system. They apologized for the… confusion, bettered the price, and I took the car. I believe I am better off, not to say more than a $1000 ahead, using my Garmin window mount. Sales personnel were friendly, not pushing anything extra, and knowledgeable. I would recommend this dealership, but as in any business deal, it helps to know what you're doing, what the dealer invoice is, what the dealer incentives are, and what the best times to deal are (end of year, if you can find what you want, or December when business is slow and the quarter and year are coming to and end).Buyer Beware
by jryan3 on 02/24/2013updated 07/21/2025Buyer Beware, after price negotiated add a lot of add on charges and fees including things like $79 for computer time and $380 for Clerical and Administrative Fees, a total surprise of $798 in my case. BEWAREBe alert & bring a friend
by mrich33 on 04/10/2013updated 07/21/2025Beware of manipulation, delaying tactics, last-minute add-ons, & price jacking. Bring a friend who will help you walk out before you sign anything.Our apologies that you are dissatisfied after visiting our dealership. Our staff is committed to fair pricing and honest sales practices. We hate to hear that you did not understand this after visiting us. At Subaru World of Newton, we truly appreciate all customer feedback. Please contact us at your earliest convenience so we may further understand this situation and work with you to change your opinion of our dealership. Thanks again for your honest feedback, we look forward to hearing from you. Sincerely, Greg Kemp - General Manager (888)475-0758 gkemp@subaruworldnewton.com
Easy Breezy car buying experience.
by 1nsxt4fn on 03/11/2014updated 07/21/2025Super nice to deal with, easy negotiations, great service, Thanks Glenn and the manager, bald guy can't remember his name (sorry) for being so nice to me and my family.Run, Buyers, Run!
by firx on 05/22/2012updated 07/21/2025I had the worst experience with Subaru World of Newton. I'll try to be brief: - I ordered a car through the VIP program on a Saturday. Tom said it would be ordered during the week. It wasn't. The next Friday, I began calling to inquire -… no response. It took more than half a week to finally receive a call back from our salesperson, Terrel, who said they hadn't ordered it because they found what I wanted. It was virtually impossible. I had checked the inventory of every dealership within 1,000 miles and, what's more, he said it had over 2,000 miles. I declined and requested that he order what I asked for. - I was NEVER able to contact Terrel or Tom. I'd either leave a message with the receptionist or on their voicemail and almost never received calls back. Subaru of America had to intervene for us to receive any information at all. When they did intervene, Tom lied to them and told them the car was ordered the day I came in and that he didn't know I was a VIP. Mind you, he gave me a small speech about how they wanted to make sure they treated me exceptionally well because of that status. If this is VIP treatment, how is everyone else getting treated? Are they getting verbally assaulted? After I e-mailed him to point out his errors (i.e., lies), I never heard from him again. - After SoA intervened, Terrel told me he'd keep me updated on the status of my car. Weeks passed and I didn't hear anything until the day my car arrived and Joe Bertone called. I wasn't surprised - Terrel had been awful with communication. - When I went to take delivery, I discovered that they had placed both a dealer sticker and pinstriping on my car. I told them explicitly the day I ordered the car, through an e-mail and over the phone with Tom Moffit that I didn't want a dealer sticker or pinstriping. But there it was. I told them to remove it. They also added rubber door guards (the rubber that lines the edges of the doors), which I asked them to remove as well. This made me furious though, honestly, I wasn't surprised. They had been painfully incompetent and I was actually expecting this. Now, the reason why I was so explicit about not adding the stickers was because I was worried that if they removed them, they'd scratch the car. They did. There are countless scratches all along the sides of my car where the pinstriping was. It made me wonder if they were using fine-grained sandpaper instead of a cloth towel. Unfortunately, I didn't catch this until I arrived home when I could see the car in the sunlight. Shame. - Because they had to remove the stickers and the door guards, I had to wait an extra hour before I could finish taking delivery. The person who took us through the paperwork was Joe Berton. He took over for Tom Moffit. Prior to my arrival, Bertone had called at least 15 times to ask for different information that was required on the paper. It was incredibly unprofessional. These calls would take place in a row. He should've made a max of two calls - one with a bulk of the questions and the second with anything he may have missed. It was like they'd never sold a car before. - Joe Bertone tried to charge me $349 for VIN etching, something they had, apparently, already added to the car. I was outraged. By putting a deposit on the car, I had essentially purchased it. They had no right to add anything without my permission. He said it was a value pack. I said it was a scam. When I dug my heels in about it, he begrudgingly removed the cost. There were other fees as well that were totally unnecessary and only serve to increase their profit. I decided not to fight him about them. I was tired and I just wanted to go home. - After I arrived home, I removed their license plate frames from my car almost immediately. I didn't want to advertise for them. I loathed them. I ended up finding two extra holes in my front bumper; they were right above the stock holes. So, basically, the person who was installing the license plate frame decided they were too lazy to use the existing holes. After all, it takes a lot of effort to match up screws to holes. They thought they'd just go ahead and make new ones. Unacceptable. Because I planned to move to PA, a state that doesn't require a front plate, I'd eventually want to cover up the holes and covering up four is a lot harder than covering up two. Don't waste your time with this dealership and certainly don't give them your money. I'd stay as far away from them as possible.Great deal and worked with customer
by Cmn1991 on 03/09/2014updated 07/21/2025Dealer worked with me and met me at my price. Dealer went below the MSRP And even the online eprice! Morro (sorry is misspelled) said he would do whatever he could to get my business and get me in this car! He kept his promise and then… some. The sales manager and finance manager were also big helps! Thank you all! This is my second Subaru, and I have dealt with other dealers for routine services and bought my car at another dealer... I have never been happier with my service than I was at Subaru World Of Newton. A++++ thank again Morro and the staff of SON!Can't get any worse
by apache556 on 06/29/2013updated 07/21/2025I linked from Subaru site to SW Of Newton's site to view car in their inventory. Made a bid on site by filling out their form. Received a call message about my bid. Called person back and they confirmed car VIN and said they would present… my bid while I was on hold. Came back on and said my bid was accepted and precided to take my credit card to hold vehicle, Driver's license #, Insurance policy # and fax # for my insurance co. and asked that I fill out their online credit app and they would get back to me shortly (my credit score is very high 700's). Car could be delivered later in the afternoon. An hour went by so I figured I better call back. Same person said car had been sold!!! Conveniently, they had same car, same color with $1000 more options they could sell me (hum... sounds like classic "bait and switch"). I asked to speak to manager and person said he would call me back which he did and confirmed car was sold. I asked how could it be sold if you accepted my bid and took all that personal info.? Wouldn't you check car was available before taking all that personal info.? He said he never approved my bid? I asked who approved it then? I was put on hold person came back on and said it was approved! Next step is formal complaint to Subaru and NJ Attorney General.Buyer Beware
by deep665 on 01/31/2012updated 07/21/2025While the salesman was friendly, when it came time to paperwork the price changed, the interest rate changed. They are a typical money hungry dealer, with less than typical morals. I went home and promptly removed their name from my… vehicle, going as far as painting over the license plate frames. They offered no explanation at all as to why the price on the contract turned out to be $500.00 over the sticker price. [non-permissible content removed]Best Car Buying Experience Ever!
by jdm45 on 03/13/2014updated 07/21/2025From the first moment it was the best car buying experience ever! We had the pleasure of being greeted by Glenn S. who listened to our needs and treated us with the utmost respect. We were able to purchase the car that we wanted at the… price we were able to pay. We have purchased many new vehicles in our lifetime and this was, without a doubt, the most pleasant and happiest car purchase we have ever experienced. We felt like we were treated like family. Glenn and Rod were the best. If you are looking for a Subaru, ask for Glenn S. He is the best!So So experience
by jane_a on 07/13/2012updated 07/21/2025Dealt with several different sales reps. Spent some time negotiating a fair price and was a little surprised by the add-on costs when it was time to sign the contract, some of which I had no choice but to accept.Thank you for taking the time to leave a review. Customer service is our top priority and I'm sorry to hear that we were unable to meet your needs on your last visit with us. If you would be so kind as to contact me at your earliest convenience, I would to further understand what happened. Thank you. Gregg Kemp-General Manager gkemp@subaruworldnewton.com
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About our dealership
Rich, we're delighted to hear that Kyle provided such a thorough and informative experience at Subaru World of Newton. Enjoy your new Outback! - Chris Dexter - General Manager - (973) 250-7815
by Subaru World of Newton on 05/05/2025