Subaru World of Newton

I had the worst experience with Subaru World of Newton. I'll try to be brief: - I ordered a car through the VIP program on a Saturday. Tom said it would be ordered during the week. It wasn't. The next Friday, I began calling to inquire - no response. It took more than half a week to finally receive a call back from our salesperson, Terrel, who said they hadn't ordered it because they found what I wanted. It was virtually impossible. I had checked the inventory of every dealership within 1,000 miles and, what's more, he said it had over 2,000 miles. I declined and requested that he order what I asked for. - I was NEVER able to contact Terrel or Tom. I'd either leave a message with the receptionist or on their voicemail and almost never received calls back. Subaru of America had to intervene for us to receive any information at all. When they did intervene, Tom lied to them and told them the car was ordered the day I came in and that he didn't know I was a VIP. Mind you, he gave me a small speech about how they wanted to make sure they treated me exceptionally well because of that status. If this is VIP treatment, how is everyone else getting treated? Are they getting verbally assaulted? After I e-mailed him to point out his errors (i.e., lies), I never heard from him again. - After SoA intervened, Terrel told me he'd keep me updated on the status of my car. Weeks passed and I didn't hear anything until the day my car arrived and Joe Bertone called. I wasn't surprised - Terrel had been awful with communication. - When I went to take delivery, I discovered that they had placed both a dealer sticker and pinstriping on my car. I told them explicitly the day I ordered the car, through an e-mail and over the phone with Tom Moffit that I didn't want a dealer sticker or pinstriping. But there it was. I told them to remove it. They also added rubber door guards (the rubber that lines the edges of the doors), which I asked them to remove as well. This made me furious though, honestly, I wasn't surprised. They had been painfully incompetent and I was actually expecting this. Now, the reason why I was so explicit about not adding the stickers was because I was worried that if they removed them, they'd scratch the car. They did. There are countless scratches all along the sides of my car where the pinstriping was. It made me wonder if they were using fine-grained sandpaper instead of a cloth towel. Unfortunately, I didn't catch this until I arrived home when I could see the car in the sunlight. Shame. - Because they had to remove the stickers and the door guards, I had to wait an extra hour before I could finish taking delivery. The person who took us through the paperwork was Joe Berton. He took over for Tom Moffit. Prior to my arrival, Bertone had called at least 15 times to ask for different information that was required on the paper. It was incredibly unprofessional. These calls would take place in a row. He should've made a max of two calls - one with a bulk of the questions and the second with anything he may have missed. It was like they'd never sold a car before. - Joe Bertone tried to charge me $349 for VIN etching, something they had, apparently, already added to the car. I was outraged. By putting a deposit on the car, I had essentially purchased it. They had no right to add anything without my permission. He said it was a value pack. I said it was a scam. When I dug my heels in about it, he begrudgingly removed the cost. There were other fees as well that were totally unnecessary and only serve to increase their profit. I decided not to fight him about them. I was tired and I just wanted to go home. - After I arrived home, I removed their license plate frames from my car almost immediately. I didn't want to advertise for them. I loathed them. I ended up finding two extra holes in my front bumper; they were right above the stock holes. So, basically, the person who was installing the license plate frame decided they were too lazy to use the existing holes. After all, it takes a lot of effort to match up screws to holes. They thought they'd just go ahead and make new ones. Unacceptable. Because I planned to move to PA, a state that doesn't require a front plate, I'd eventually want to cover up the holes and covering up four is a lot harder than covering up two. Don't waste your time with this dealership and certainly don't give them your money. I'd stay as far away from them as possible.