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Subaru World of Newton


84 Hampton House Rd, Newton, NJ 07860 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (14) No (0)
Service Rating
Recommend:
Yes (42) No (4)
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Dealership Sales Review

1 out of 5 starssales Rating
Drive right past this place
Written by loujag_in_pa on 04/07/2015

It is not worth the stop. Stereotypical car salesmen. Stopped in test drove 2, made a decision, but they had to find the right color combination. Forced to pay a deposit for them to find and transfer a vehicle there. (understandable) . They did not find the vehicle I wanted, I did. I called the other dealer verified the vehicle was available, it was so I called Subaru world back and told them of my findings. The dealer with the desired vehicle was offering $2000 in discounts. Sales manager told me that Newton dealership would not offer discounts because they wouldn't make any money. I was told it would be in my best interest to buy elsewhere. This coming from a sales manager (Eric) who works for the only dealership with STELLAR CARE as claimed in another online review. The check for my deposit cleared the bank the first business day after I wrote it, I still had not received my refund a week later. I stopped in got loud and asked for the owners name and threatened to sue,,,, Guess what my refund check was cut within 10 minutes of me leaving, but It had to be signed and would be mailed the next day. Where is the customer service??? I have read some of the reviews that are positive, unfortunately I recognize some of the names from emails sent from the dealership to me prior to my arrival. Sounds honest to me.... I finally found a reputable dealer about an hour and a half away from my home, bought the car I wanted and the sticker was less than Newton. My advise to anyone and everyone is to avoid this place. Very shady business dealings.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No

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