Subaru World of Newton
Dealership Sales Review
I linked from Subaru site to SW Of Newton's site to view car in their inventory. Made a bid on site by filling out their form. Received a call message about my bid. Called person back and they confirmed car VIN and said they would present my bid while I was on hold. Came back on and said my bid was accepted and precided to take my credit card to hold vehicle, Driver's license #, Insurance policy # and fax # for my insurance co. and asked that I fill out their online credit app and they would get back to me shortly (my credit score is very high 700's). Car could be delivered later in the afternoon. An hour went by so I figured I better call back. Same person said car had been sold!!! Conveniently, they had same car, same color with $1000 more options they could sell me (hum... sounds like classic "bait and switch"). I asked to speak to manager and person said he would call me back which he did and confirmed car was sold. I asked how could it be sold if you accepted my bid and took all that personal info.? Wouldn't you check car was available before taking all that personal info.? He said he never approved my bid? I asked who approved it then? I was put on hold person came back on and said it was approved! Next step is formal complaint to Subaru and NJ Attorney General.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Not Applicable