All American Ford of Hackensack
Customer Reviews of All American Ford of Hackensack
Review type:
My Edge
Awesome
by Dawn on 07/30/2025Great mobile service. Pick up drop off was great!!We really appreciate your feedback, Dawn! Thank you for choosing All American Ford of Hackensack.
Recall service
by N Klein on 07/25/2025Vehicle was in for a recall issue. The service writer offered me a ride back home by their valet service and also to deliver my vehicle when ready. A few hours later I received a message that I could expect my vehicle shortly. Sure enough,… 15 minutes later it was in my driveway. Recall issue resolved. Excellent intake, repair and valet services.We are happy to read that our team did such a great job helping you with your recall service at All American Ford of Hackensack. Thank you for choosing us and for sharing your feedback!
40k Service Experience
by Datejero on 06/13/2025Excellent 40k miles service experience with All American Ford of Hackensack. Great communication. Quality work. Leanna and Edward, thank you!Thank you for sharing your positive service experience with All American Ford of Hackensack! We're delighted to hear that Leanna and Edward provided great communication and quality work. We appreciate your feedback!
Had a great experience!!
by Jim Barry on 04/04/2025I had a concern, the service team checked it out said it was normal. My service advisor offered to have the service manager go for a ride with me so we did that. He explained things about the truck that I didn't know helped greatly!!… Thanks for taking the time to really help me understand the truck transmission better!!Jim, we're delighted to hear that our team at All American Ford of Hackensack could assist you and provide straightforward communication throughout the process. It's great knowing they took the time to ensure all your concerns were addressed!
My Edge
by KHop on 02/05/2025updated 02/12/2025Larry Rubin will go out of his way to make sure you are happy with your lease or purchase.Khop, it was our pleasure to assist you. Thank you from all of us here at All American Ford of Hackensack!
My Mustang Mach E broke down
by DT on 01/19/2025My 2021 Mustang Mach E with just 34k miles broke down and had to be towed to All American Ford Hackensack. From day one till I picked up the car after 6 days, I was told by the service advisor Ashley M that the 12 volt battery was the… cause of the break down. I was very skeptic about this because the car did not give me any warning and after reading forums I had a very good idea why a car, even it was serviced by a Ford dealership every 10k miles would suddenly become undrivable. Prior to picking up the car it came about that a known defect of the car, the HVBJB (google it) was the culprit why the car broke down. This was NEVER EVER shared to me by the Service Advisor until I read the invoice. If an HVBJB doesn’t work, among its other functions, it will not let the car charge the 12 volt battery. (Think of it as a defective alternator which would eventually kill the car’s 12 volt battery.) They charged me more than $650 for the battery replacement because they claimed that it was not covered by the 36 month bumper to bumper warranty and the premiere extended warranty that I had, and more importantly even if the HVBJB defect destroyed my 12volt battery! I asked for some consideration and assistance from the Service Manager Elizabeth T and Ford Corporate Tina H, but they both denied me. And both seemed to understand that the HVBJB was the reason for the breakdown, but they probably just did not care. If you have your car serviced for a known defect, a loaner or rental should also be provided. The dealer did not have any available loaners. As of this writing I am just waiting for my car rental receipt and I am hopeful to be reimbursed. So let’s see.It's disappointing to hear about your communication issues and overall experience during your service visit. We strive for transparency — your feedback is valuable in helping us improve our processes and customer care, so we will be sure to discuss this with our team. If you have any further questions or need assistance, please feel free to reach out directly. Thank you, Edward V. - Customer Service Manager - (201) 487-6700 X2
Great Service.
by Guy on 12/12/2024updated 12/19/2024Picked up my truck. Made repairs and changed tires. Brought back to my house. No problem. Great ServiceWe're delighted to hear that you had a seamless experience with our service team at All American Ford of Hackensack! Thank you for sharing your positive feedback, and we're here if you need anything else.
Pathetic
by K on 11/22/2024updated 12/03/2024They are horrible! Don't look at what is given to them. Didn't confirm the scan tool reading given to them and said it was my transmission and only 1 person who works on them and he can't look at my car for 1 to 2 weeks. When asked for a… loaner, I was told that they gave up their loaner fleet. Once he looks at it and parts are needed it could take 1 to 3 weeks more. So you don't check the information given and want to keep my car for almost a month with no loaner.I apologize for the inconvenience and frustration you've experienced. We understand how important it is to have reliable transportation, so please reach out to us directly so we can discuss your situation further and explore possible solutions. Thank you, Edward V -Customer Service Manager - (201) 487-6700 X2
Hassle free
by Virna T on 11/26/2024Juan F was not pushy at all. Respectful guy. He was patient and answered all our questions. Dealerships should hire more salespeople like him . He made our vehicle purchase easy .Virna, we're delighted to hear that Juan provided a respectful and patient experience at All American Ford of Hackensack. Thank you for sharing your feedback with us! Enjoy your new vehicle!
Larry gave me a great deal on an SUV.
by Roman k on 07/18/2024Great dealership with some great staf.Thank you for sharing your appreciation for our team at All American Ford of Hackensack, Roman!
Rude and unprofessional
by Jorge Marcos on 05/22/2024Unprofessional and rude. Not accommodating to the customer. Mechanic threatened me. You will waste your time dealing with them. Do not buy from them, do not bring your car to service with them. Do not use any of the All American Ford… dealers.Jorge, I'm really sorry to read about your experience. It's important that our customers feel respected and valued at all times so this is concerning for us to see. We would like the opportunity to address these issues directly with you if possible. Please reach out when it suits you best, thank you. -Liz Talbott - Service Manager - (201) 487-6700 X2
What a great attention for a walk in customer!
by Fidel Castro on 10/08/2023A great team of fully Spanish speaking sales personnel I give a thumbs up to Juan and GabeThank you, Fidel, for stopping by to leave All American Ford of Hackensack a wonderful review!
Great experience!!
by Sri Iyer on 10/06/2023Juan the sales person and Gabe in Finance did an excellent job helping me with my purchase of Ford Edge at the end of the lease term. Really happy with the experience. Thanks.We're glad to know that Juan and Gabe were able to assist you with your Ford Edge purchase here at All American Ford of Hackensack. Thanks for sharing your positive experience, and enjoy the new ride!
Finally a pleasant car-shopping experience!
by Nancy B on 06/29/2023Staff was friendly, personable and did not pressure us. Our salesman, Eddie Watkins, was knowledgeable and enjoyable. We will definitely recommend him!!!Nancy, thank you for the kind words! We're so glad to hear that Eddie provided a great experience for you. Thank you for choosing All American Ford of Hackensack and recommending us! Drive safely, and we hope to see you again in the future!
Rattling Mustang
by Bobby C on 05/26/2023All American Ford is a great dealership. I’ve taken a number of car there. They make your car repairs painless. They always do a good job. They are friendly helpful and courteous.We at All American Ford of Hackensack are thrilled to hear about your great experiences with us, Bobby! It's always rewarding to know that our services have resulted in painless car repairs. Thank you for choosing us for your automotive needs, and we look forward to seeing you again!
Bad service
by A on 05/11/2023Tatiana didn't call me giving me updated status of my car. I had to call Hackensack Ford for status. After no word for 5 hrs. Then to only hear car wont be ready for 2 days. Didn't offer a courtesy car.This experience you described is certainly concerning as we hold our team to a high standard of communication and professionalism. We apologize for this inconvenience and would like to rectify the situation. If you could kindly reach out to us at your earliest convenience, we'd appreciate the opportunity to discuss further how we can make things right. Thank you for bringing this to our attention. - Karissa Berrios - Service Manager - (201) 487-6700
Disappointed
by George Cormane on 03/17/2023Took my 2022 F150 truck there for a recall and a fault message last week. After they promised they would have it ready in a couple of hours they called stating it wouldnt be ready and they had to keep it overnight. After finally waiting 8… hours my car was “ready”. Had to take an UBER to the dealership since they “could not give me a loaner if I didn’t buy yhe car there” and picked it up. Car was dirtier than when I gave it to them and the problem came back after driving it for 30 minutes. Horrible experience!George, we are disappointed to read this review and feedback for us. We apologize for the inconvenience this may have brought you. We strive to provide top-notch service and efficiency for all of our guests and we are sorry that this was not demonstrated during your experience with us. I would appreciate the chance to learn more about the state that your vehicle was returned in and the recurring issue. If you are willing please reach out to me at your convenience. Thank you, Jim Sabino - Service Manager - (201) 487-6700.
Fraud Dealership
by syed_haider1 on 08/19/2016This dealership is a fraud. On Feb 25 2015 they sold us a Certified Pre Owned 2014 Ford expedition that they brought over from their sister dealership All American Ford of Paramus. Our salesman was Steve Martino, we walked out the… dealership with peace of mind that the car was a CPO and had powertrain warranty till 100K miles if anything major was to go wrong, boy were we wrong. A week a half ago with 83k miles on the car the engine started making a knocking noise, we took it to a ford dealer in south jersey who told us that the car needs a new engine and we would need to pay for it as there was no Certified Pre Owned warranty on the car. We were dumbfounded and called Ford North America who told us that the CPO warranty was cancelled by the dealership after the car was sold to us and there was no longer any CPO warranty on the car. They advised us to take the car to the selling dealer. We took the car to All American Ford asking for answers as we had the paperwork showing the car was CPO when they sold it to us. After keeping the car for a week and Steve called me to tell us since we had livery plates on the car the CPO has been cancelled, we called Ford North America again and were told by John the Certified Pre Owned Manager at Ford North America that livery plates do not effect the Certified Pre Owned status of the car and his records show the CPO warranty cancelled by All American Ford after it was sold to us. I called Steve back with the information given to me by Ford North America who backtracked on his previous statement and transferred me to Joe Fischer the General Manager. Mr Fischer was very hostile on the phone and kept asking for oil change receipts from a ford dealership, when I asked him a simple question if my car was CPO he refused to answer me and after getting loud at me hung up the phone on me telling me I can do whatever i want as there is no proof that the car was sold as CPO, whereas there actually is. A couple of hours later Mr Allen from the service department called me and told me the car was not CPO and he could offer me a discounted price of 8 thousand dollars to install a new engine. The is pathetic from a dealer that claims to be one of the biggest ford dealers in north new jersey. Not only did they commit a fraud by selling a non CPO car to us as a CPO but are refusing to take responsibility and to rub salt on our wounds asking for another 8 thousand dollars to fix the car which should already have been in warranty. Needless to say we have all the proof and paperwork and we will be taking this up with our lawyer, the department of consumer affairs, Ford North America and better business bureau as nobody deserves to be cheated like these by dealers like All American Ford. Buyers be extremely beware!!Thank you for sharing your past experience and bringing this to our immediate attention. Not only do we value your feedback, but we take it to heart so that we may provide all of our customers with the highest level of service possible. We would like to apologize for the significant inconvenience this has caused you, and promise to do everything in our power to assist you in getting this resolved as quickly as possible. Sincerely, All American Ford Hackensack Team
survey
by Josephf150 on 04/05/2016updated 04/19/2016No pressure, truth in purchase and salespersons who were willing to help regardless if they knew they were not making a sale.All American Ford Hackensack excellent
by DrFlush on 04/01/2016updated 04/07/2016Very easy to work with hassle free. Kept all their promises and made purchasing my new truck a great experience. Highly reccomend.Mercury Milan service
by Milan812 on 03/31/2016Excellent, thorough service. Courteous, professional friendly staff. Very helpful. Repaired my windshield wiper when I mentioned it as I was leaving. Also rear light. Rebate available on service package as well. Overall experience is very… positive. All staff friendly and courteous to other customers as well.
Ford Explorer
Ford Escape
Ford F-150
Khop, it was our pleasure to assist you. Thank you from all of us here at All American Ford of Hackensack!
by All American Ford of Hackensack on 02/12/2025