All American Ford of Hackensack
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Dealership Service Review
service Rating
Disappointed
Written byon 03/17/2023
Took my 2022 F150 truck there for a recall and a fault message last week. After they promised they would have it ready in a couple of hours they called stating it wouldnt be ready and they had to keep it overnight. After finally waiting 8 hours my car was “ready”. Had to take an UBER to the dealership since they “could not give me a loaner if I didn’t buy yhe car there” and picked it up. Car was dirtier than when I gave it to them and the problem came back after driving it for 30 minutes. Horrible experience!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Laura Cooley on 03/21/2023
Dealer Response
George, we are disappointed to read this review and feedback for us. We apologize for the inconvenience this may have brought you. We strive to provide top-notch service and efficiency for all of our guests and we are sorry that this was not demonstrated during your experience with us. I would appreciate the chance to learn more about the state that your vehicle was returned in and the recurring issue. If you are willing please reach out to me at your convenience. Thank you, Jim Sabino - Service Manager - (201) 487-6700.
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