All American Ford of Hackensack
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Dealership Service Review
service Rating
Bad service
Written byon 05/11/2023
Tatiana didn't call me giving me updated status of my car. I had to call Hackensack Ford for status. After no word for 5 hrs. Then to only hear car wont be ready for 2 days. Didn't offer a courtesy car.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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All American Ford of Hackensack on 05/15/2023
Dealer Response
This experience you described is certainly concerning as we hold our team to a high standard of communication and professionalism. We apologize for this inconvenience and would like to rectify the situation. If you could kindly reach out to us at your earliest convenience, we'd appreciate the opportunity to discuss further how we can make things right. Thank you for bringing this to our attention. - Karissa Berrios - Service Manager - (201) 487-6700
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