All American Ford of Hackensack
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Dealership Service Review
service Rating
Pathetic
Written byon 11/22/2024
updated 12/03/2024
They are horrible! Don't look at what is given to them. Didn't confirm the scan tool reading given to them and said it was my transmission and only 1 person who works on them and he can't look at my car for 1 to 2 weeks. When asked for a loaner, I was told that they gave up their loaner fleet. Once he looks at it and parts are needed it could take 1 to 3 weeks more. So you don't check the information given and want to keep my car for almost a month with no loaner.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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All American Ford of Hackensack on 12/03/2024
Dealer Response
I apologize for the inconvenience and frustration you've experienced. We understand how important it is to have reliable transportation, so please reach out to us directly so we can discuss your situation further and explore possible solutions. Thank you, Edward V -Customer Service Manager - (201) 487-6700 X2
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