Green Brook Buick GMC
Customer Reviews of Green Brook Buick GMC
Review type:
Found the car i wanted
by SG Deal on 05/09/2025updated 05/14/2025I was looking for a car with specific packages. They found me a car in a day.Mr. Bradley SinclairJr
by PAMELAHB on 11/21/2024Tito was excellent in making my experience simple and easy. He has made his self very accessible and answered all my questions.Highly recommend
by Chelsea on 10/01/2024I had an amazing experience in this car dealership with Sam and his co workers, everything went perfectly. Very nice place, very clean, staff is very polite and attentive.Chelsea, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Charles Johnson Sales Manager charlesj@greenbrookauto.com (732) 752-3000
Frank's New Canyon AT4X
by fhetmanek on 08/01/2024Excellent service and quickness with addressing all needs! Thank you very much, Nate Swern, for all your guidance and for showing me the service department as well, not to mention the introduction to Jason on the Service Team who is helping… with the headlight TSB.We're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Charles Johnson Sales Manager charlesj@greenbrookauto.com (732) 752-3000
New Lease 2023 Acadia
by gwoerner on 05/08/2024It was a pleasure, as always, working with Ernie and the entire Greenbrook Buick, GMC, team. We have purchased vehicles from Greenbrook for over 25 years and have sent many family and friends there to purchase vehicles over the… years. Thank you for your integrity and commitment to service.We are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Charles Johnson Sales Manager charlesj@greenbrookauto.com (732) 752-3000
Yukon Denali purchase…..
by Ed Cuza on 04/04/2024My wife and I were just riding back home and decided to stop by GMC Greenbrook to look at Tahoes and other SUVs. Walked into GMC lobby, were warmly greeted but Pam (yes, she does pop the best popcorn!) she introduced us to one of the top… aces on the floor, goes by the name of Ernie, the rest is history - we drove out in a Yukon Denali!!! Never felt pressure or pushed into a sales pitch. Unbelievable smooth this guy Ernie - professional , knowledgeable and super helpful answering all our questions. He’s called and emailed us asking how’s the car and if everything's ok and if we need help! Wow - he truly cemented a life long relationship - He’s certainly got our referrals to friends and family - he’s an asset to your organization.Ed, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!
Such an easy experience
by SallyDenali on 05/18/2023Sam worked tirelessly to make buying our Denali incredibly easy. He was kind, funny, honest and was always available to take our call. I felt as though I was dealing with a reputable dealership with a “customer first” attitude. We will… definitely use Sam & Greenbrook for our son’s car!Your satisfaction is important to us, so we want to sincerely thank you for choosing Green Brook Buick GMC and we hope to see you again soon!
President
by Gg Express on 02/17/2023This is no 1 DEALAR ON USA all working person smile 😀 😊 friendly magical world ✨️ And owner mr. FERRAEZ family doing great business . Work 24 /7 . Any time help buyer never ever forget buyers . Waranty all life thx million GgHi there, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Charles Johnson Sales Manager charlesj@greenbrookauto.com (732) 752-3000
What a great Car Dealership to work with!
by Howard#22 on 02/15/2022The salesman( Brian) was very helpful, so too, were all the people, come to think of it, at the dealership, Sarah, Laurie, everyone there.....it was an absolute pleasure to do business with this companyGreenbrook GMC
by Brian D on 05/21/2021Hard to locate HD trucks during covid, Ernie and Charles were right on top of things. I was looking for a truck but they didn't have what I was looking for on the lot. The following day Ernie called me up and said he found my truck in… transit from the factory. I ran right down and made my down payment. Less than 30 days later I was in my new truck. I can't say enough about the sales department.Excellent Experience!
by ericaeducator on 09/18/2014I recently leased a 2014 Buick Encore from Green Brook Buick GMC thanks to the incredible service and professionalism of salesman Michael S. My husband and I went in on Tuesday morning approximately two weeks ago, with the idea of… test-driving the Buick Encore along with some other models we were looking into, though we never dreamed we'd be leaving the lot in a brand new vehicle (not that day, anyway). I'd been waiting to purchase or lease a new vehicle for months, and had done a LOT of research on what vehicle I wanted to purchase, narrowing down the field to a Mazda CX-5, a Buick Encore, and a Ford Edge. ***A bit of background info here-- around 2000 I went to Green Brook to lease a new car, but I was extremely young and couldn't afford the payments (still a full-time undergrad student working two part time jobs to cover bills, etc.) The salesman back then, whose name I believe was Jim (??? Not sure, though there is a Jim working there now as well -- I didn't recognize him though!). At such a young age (19 at the time) I was scared to do a test drive -- I barely had my license for two years and the salesman at the time was cool with me driving on Rt 22! I couldn't believe it.*** Though it didn't work out then, that courtesy and professionalism stuck with me as I approached the lot this year. Mike S. informed my husband and I that we came at a great time seeing as the 2014 line was on its way out and they were trying to get them off the lot as soon as possible. We got an AMAZING lease rate (we ultimately decided to lease after sitting with Mike for almost a half hour debating how to go). He told us he'd do whatever he needed to make us happy with walking away, new car keys in hand, and he wasn't kidding. I teach English at the College level, and I'm working on my PhD -- if anyone knows how to "BS" with the best of them, it's ME. I wasn't about to be the shy girl that didn't know what cars were about and I told Mike -- "I know BS, and I'm not BS'ing you when I say I want this car and I like you and I think this will be a great transaction, but I'm just not sure -- I really wanted to test drive a Mazda, maybe even the Ford..." He attempted to find a Ford Edge on the lot that I could try but they didn't have any at the time... He asked me what I would need in order to walk away happy, and after being able to get a 15K lease for the same deal, including the rebates and my lame trade in (my old car was barely worth a grand unfortunately), I signed off on the deal! I could NOT be more pleased with my car. To think, I had literally been looking online the night before and found the 2014 Buick Encore in a deep Espresso color and fell in love with it -- the next day I drove off the lot with it! Again, Mike let me do a test drive, explained all the features, did everything he could to make us happy. Obviously that's his job, but we do not regret the decision we made for one second! When I said, "Maybe I'd like my dad to take a look at this vehicle before I sign the dotted line," Mike said, "Where does your father work?" I said "Newark" to which Mike replied, "I'll put the temp plates on the car and let you drive the car to your father's place of business right now!" I couldn't believe my ears! I wasn't about to take him up on that -- my dad wasn't expecting me, I didn't want to drive through far away from the dealership with a new car that wasn't technically mine yet, etc. The ways this man bent over backwards to please us was beyond belief - we love him! We had to wait in the main lobby area for a bit, surrounded by a Keurig with lots of different coffees, a soda fridge - stocked will full sized beverages, and even a popcorn cart! We watched Who Wants to Be a Millionaire and Kids Jeopardy, while some of the other salespeople came in and "played along" with us, guessing aloud the answers. The finance guy, whose name escapes me, was equally as personable as Mike -- we were joking around with him, having conversation, and honestly just having a great time hanging out at the dealership. How many people can say they spent several hours in a dealership and had an awesome time? All in all, a wonderful experience! We look forward to being a member of the Green Brook Buick GMC family for years to come! Thanks again, Mike (and company)!Great experience with Sales and Finance
by rm65 on 08/12/2013updated 09/03/2025Lance M. was great. Our lease was not up for 9 months but he called me up when he saw a win-win deal was available. He had all the numbers ready and had done his homework. My wife left saying if buying a car was always like that it would be… a better world. Will come back to Green Brook and to Lance next time without a doubt. I am not sure how it could have been a better experience. We were in the finance office for 15 minutes were given all the info on extended warranty etc...but no hard sell. Very friendly and efficient.I would like to thank you for sharing such kind words regarding your experiences with our dealership and team. It has always been our team's top priority to ensure our customers' expectations are exceeded every time, and it sounds like your experience with Lance reflected this. Let us know if there is anything else we can help with, and we hope to see you again soon. Best, David Ferraez -President, dferraez@aol.com
Very nice salesman
by amy58 on 05/22/2014updated 09/03/2025Juan was very pleasant to deal with and tried very hard to ensure that I was satisfied with the transaction (which I was). He followed through very quickly and professionally and was always very friendly and helpful.Wonderful Sales and Service Experience
by MissAnne on 10/17/2013updated 09/03/2025I am a 20 year repeat customer and I will continue to have my Buick Lacrosse serviced by Greenbrook Buick GMC. Chad F. is a great sales rep and always is available to offer assistance and answer questions. Laurie F. was very patient with me… and answered all my financing/lease questions and explained all my warranty options very clearly. The service dept especially Anthony, Lou, and Franco treat me as a valued customer. They are extremely professional. They explain every repair and always offer the best price. They are gentlemen and clearly strive to offer excellent customer service. The F. family and the gentlemen and ladies in the service dept treat me like family. I will always recommend Greenbrook Buick GMC to friends and family.Finance dept. is Dishonest(SEAN)
by globemaster1 on 12/04/2011updated 09/03/2025DO NOT TRUST them especially guy in finance SEAN...THERE IN NEVER SMOKE WITHOUT THE FIRE ! They will put you out market by lying to you saying they can do the deal and will ask for your personal information then they submit to every bank… possible without your authorization and that will effect your credit by doing so,even if you get approved but because of dishonesty at the end of the deal you probably will want to take chances somewhere else since they promise to you different payment or rate.But by leaving them you haven't realize yet that if you go anywhere else and they will also submit to any of those banks you will not get approved anymore and will not be able to buy a car for at least next 3-6 month.Reason#1...Banks will look at your credit report and will wonder why haven't you have a car yet and you have been submit to many banks already . Reason#2...when green brook submit your application they know you still shopping after you leave them but they will continue sending your application to more and more banks,so anywhere you go they will be wondering whats going on,that on your credit report so many inquiries to get a loan already. Not even mentioning how they will appraise your trade in 25% less then everyone else.We are a family owned and operated dealership, while researching our online reputation we came across this misleading review. We realize that this review is over a year old, but we still felt it was important to respond to inform the online community of the real story. We are the #1 Buick/GMC dealership in the northeast region, we were awarded the 2011 Buick and GMC dealer of the year by General Motors Corp and have recently been told we have been recognized again in 2012 for the same award. To get this award, we must maintain a high level of customer satisfaction index for both sales and service which is independently reviewed by a third party vendor. We agreed to terms on a deal without appraising the trade since the customer lived over 100 miles from our dealership but wanted to deal with us anyway because of our reputation. We proceeded to get a secure credit application, the customer provided his information knowing we would try to find him financing based on his credit situation. Because of his individual credit situation, we were unable to provide financing under the customers terms. His frustration with the lenders ultimately led to him trying to bash our online reputation, although his review has affected us very little, we still felt it was important to provide a response. The above customer never visited our dealership, and we never even appraised his vehicle, we gave him a range over the phone, as any educated customer would understand its impossible to appraise a vehicle without actually seeing it.
Buick Regal GS 6 Speed
by bbrad24 on 06/16/2013updated 09/03/2025The transaction could not have been better. Test drive, knowledge of car, other options etc. Dealt with Chad and the service department many times since, no issues to date and will be buying my next car or truck there if I go Buick or GMC.… Why go with an untested source?Thank you for taking the time to share your thoughts about our dealership! We are so happy to hear that you were able to find your perfect vehicle with us. We stand behind our brands 100% and are always glad to see our customers satisfied with their new vehicles. Enjoy your new Buick, and we look forward to doing business with you in the future. If you'd like to receive specials and updates from the dealership, follow us on Facebook and Twitter. Sincerely, David Ferraez, President
Good Dealership
by kyt on 04/03/2014updated 09/03/2025Very friendly, helpful and good deal.Better deal elsewhere
by saavyshopper1 on 02/04/2014updated 09/03/2025Phone call regarding advertised lease special left me frustrated so I stopped in hoping to encounter someone more knowledgeable in person. I was fortunate to meet Franklin who was both very knowledgeable and accommodating. Unfortunately,… the dealership could not make the numbers work for me. Their leasing fees were substantially higher than the competition and moreover, I believe they were trying to charge me for the destination charge twice since I was told there was a +/-$900 fee that they "forgot about" which was making the payment I needed too high. I was able to get the deal done effortlessly elsewhere. Other customers I spoke with while waiting voiced frustration as well, sharing that they were back to meet with their 3rd salesperson trying to get their deal done. Very disappointed.Excellent Service
by lovemyacadia on 02/11/2014updated 09/03/2025We would recommend Green Brook to anyone looking for a Buick or GMC. Every representative we met at the dealership, from the receptionist in front, to Lance, Chris and the "money man" in back, were very professional and sincere. Each detail… of the transaction was fully explained and we were satisfied both with the purchase price of our new car and the value we were given on our trade-in. All of our questions were answered completely. The showroom is lovely, the waiting room very clean and well stocked. Overall, it was a real pleasure to do business here.
We appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Charles Johnson Sales Manager charlesj@greenbrookauto.com (732) 752-3000
by Mia Terrence on 11/22/2024