Green Brook Buick GMC

gb_auto on 01/18/2013

We are a family owned and operated dealership, while researching our online reputation we came across this misleading review. We realize that this review is over a year old, but we still felt it was important to respond to inform the online community of the real story. We are the #1 Buick/GMC dealership in the northeast region, we were awarded the 2011 Buick and GMC dealer of the year by General Motors Corp and have recently been told we have been recognized again in 2012 for the same award. To get this award, we must maintain a high level of customer satisfaction index for both sales and service which is independently reviewed by a third party vendor. We agreed to terms on a deal without appraising the trade since the customer lived over 100 miles from our dealership but wanted to deal with us anyway because of our reputation. We proceeded to get a secure credit application, the customer provided his information knowing we would try to find him financing based on his credit situation. Because of his individual credit situation, we were unable to provide financing under the customer’s terms. His frustration with the lenders ultimately led to him trying to bash our online reputation, although his review has affected us very little, we still felt it was important to provide a response. The above customer never visited our dealership, and we never even appraised his vehicle, we gave him a range over the phone, as any educated customer would understand its impossible to appraise a vehicle without actually seeing it.