Ray Catena Jaguar of Edison
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Customer Reviews of Ray Catena Jaguar of Edison
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20 service reviews
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Went Above And Beyond ........
by MatthewSI on 10/26/2018updated 11/01/2018Excellent, quick service. Extremely friendly, clean environment.Precision Service
by Michael on 10/15/2018updated 10/25/2018My 2007 Jaguar has almost 140,000 miles and has been serviced since new by Ray Catena. Factory service and parts; honest and up front pricing. The only place I’d considerJaguar annual service
by RobertE on 10/13/2018updated 10/19/2018Service was smooth, communication was excellent. They came when they said they were going to come and finished when they said they were going to finish.2013 Jaguar Air Bag Recall
by mojojazz on 10/07/2018Excellent service and done in a very timely basis. Choose to wait for my vehicle and time went by quickly. No complaints at all!!Air Bag Recall
by alexander on 09/20/2018Prompt professional service.XF Service
by Dencfer on 09/18/2018Most polite and knowledgeable advisor was at hand to help me that early Sat. morning. The vehicle was handed over and everything was done to my complete satisfaction.Mr Michael D’Agnes
by Mdagnes on 08/25/2018Continued outstanding service.The service representative is knowledgeable and extremely helpful .The technicians are very professional and the entire experience is wonderful.Great Service with courtesy
by dencfer on 08/01/2018updated 08/14/2018This is not the first time that I have visited and every time the service and follow-up has been splendidService on my 2016 F type Jaguar
by Jack Desh on 08/10/2018The service writers are always friendly and accommodating. This past service was no exception as Frank truly out did himself to help me and make the service experience fantastic. No bull!Incredibly Overbooked
by Lemoncreek on 07/05/2018We waited 5 weeks to get an appointment for service. We arrived at 9:00AM on the scheduled date to have an oil change and a factory recall on airbags done. It was a job that should have taken a few hours and they had our car for 3 days! No… loaner car was offered. The place was very over-crowded. This is not acceptable. If they can’t rectify this and return to good customer service practices, we will be going elsewhere.Above and beyond
by pamelag22 on 05/01/2018updated 05/22/2018Fine service that is above and beyond what is expected.STAY AWAY - Not even a sliver of Customer Service
by Grishulia on 09/21/2017STAY AWAY - Not even a sliver of Customer Service No loaner provided for a luxury car with a breakdown for over a week in the shop... No call backs after leaving multiple messages... On delivery the car is NOT prepared at all If you… have a choice just STAY AWAY from Ray Catena to save yourself pain of dealing with themExceeded my expectations AGAIN!!!
by Jewel05 on 08/07/2017updated 08/23/2017Excellent service..Tom and Keith are simply AMAZING. Would not trust my Jaguar to anyone elseFriendly service
by diadust on 08/12/2017updated 08/23/2017my car was picked up from my garage in Manhattan serviced and returned to the garage. a seamless transaction.Pleasant service for unusual problem.
by Phil999 on 06/25/2017Brought my 7 month old Jaguar XE in Thursday for an unusual problem; we park on the street near a wooded area and squirrels had chewed-through some of my engines wiring! My Service Manager Mike Loffredo assured us that their mechanic would… take care of everything. He told us to relax in their lounge while he procured us a loaner car. We enjoyed bagels, doughnuts and coffee in their spotless lounge. There were computers, newspapers, televisions and a quiet room. Very classy. Mike called us later that day to tell us that my car was ready. We picked it up the next day and it was as good as new, including software updated, and washed. Squirrels were of course not a warrantied problem and I had to pay but free coffee and breakfast and everyone so pleasant and friendly definitely softened the blow!Great Service and clean facility
by trackin25 on 07/19/2016The service done on Jaguar 2015 at Ray Catena was up to my satisfaction and i would definitely recommend to friendsTop Notch Customer Care
by anthonyc7860 on 04/12/2016The team at Ray Catena Jaguar service has kept our family happy, repeat customers for 12 years. They really care about providing an excellent service experience and they always hit the mark.Great service center!
by pamelag22 on 04/09/2016My Jaguar had approximately 700 miles when it had a transmission problem. It happened twice within a week. It was fixed and 3 days later the transmission light was on again. I am still uncomfortable driving it. I left two messages for… the General manager at the dealership after the second time, and never received a response. I wished I could return the car. This was my 4th Jaguar from this dealership, However, the service center was very good. They kept me informed, The part had to be ordered from England and my new car was there for 2 weeks. Tom Gryzbek, the assistant service manager was great, and also FrankMaglio, and Mike Indyk. All three were on top of the repair.Excellent service!!!
by EdCabrita on 03/29/2016It was a pleasure to work with Amy my service advisor!!!! She was so pleasant and helpful!!! Fantastic service!!! Thank youExcellent Customer Care
by AnthonyC7860 on 02/24/2016My wife is in her 4th Jaguar purchased from Ray Catena of Edison and a key reason we are repeat customers is the excellent care we and our cars receive from the service team. The environment is welcoming, clean and comfortable; the staff… is attentive and responsive; the service is top quality.
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UPDATE Got a call from the dealership, just as utterly useless as the service. not a single question what the issues are... basically the vibe I was left with after the conversation was "...if you are dumb enough to come back we don't really care"
by grishulia2 on 09/25/2017