Ray Catena Jaguar of Edison
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Dealership Service Review
service Rating
Incredibly Overbooked
Written byon 07/05/2018
We waited 5 weeks to get an appointment for service. We arrived at 9:00AM on the scheduled date to have an oil change and a factory recall on airbags done. It was a job that should have taken a few hours and they had our car for 3 days! No loaner car was offered. The place was very over-crowded. This is not acceptable. If they can’t rectify this and return to good customer service practices, we will be going elsewhere.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes