Ray Catena Jaguar of Edison
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STAY AWAY - Not even a sliver of Customer Service
Written byon 09/21/2017
STAY AWAY - Not even a sliver of Customer Service No loaner provided for a luxury car with a breakdown for over a week in the shop... No call backs after leaving multiple messages... On delivery the car is NOT prepared at all If you have a choice just STAY AWAY from Ray Catena to save yourself pain of dealing with them
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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grishulia2 on 09/25/2017
UPDATE
Got a call from the dealership, just as utterly useless as the service. not a single question what the issues are... basically the vibe I was left with after the conversation was "...if you are dumb enough to come back we don't really care"
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