Ray Catena Jaguar of Edison
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Dealership Service Review
service Rating
Great service center!
Written by 04/09/2016
onMy Jaguar had approximately 700 miles when it had a transmission problem. It happened twice within a week. It was fixed and 3 days later the transmission light was on again. I am still uncomfortable driving it. I left two messages for the General manager at the dealership after the second time, and never received a response. I wished I could return the car. This was my 4th Jaguar from this dealership, However, the service center was very good. They kept me informed, The part had to be ordered from England and my new car was there for 2 weeks. Tom Gryzbek, the assistant service manager was great, and also FrankMaglio, and Mike Indyk. All three were on top of the repair.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes