Customer Reviews of Honda of Keene
Review type:
Grateful for a positive experience; I LOVE my new car
Service Advisor
by Dorothy on 03/05/2025I can not speak highly enough about my experience yesterday . My service advisor was excellent. He explained exactly what was being done regarding my car's multi point inspection. My car was due for an oil change and tire balance and… rotation. I was informed it needed a cabin air filter and engine air filter so I agreed to have that done,also. I was very pleased with the entire process.Recall on CRV
by dpwds01 on 02/21/2025updated 02/28/2025While I always find the staff at Honda of Keene most helpful. My most recent experience was not what I expected. I was in for a routine recall, which did not involve repair, only a check on the vehicle. Both on the phone, when I made the… appointment, and when I arrived, I was told it would be a quick and easy appointment. After waiting for the car for two hours, I went to the service desk to told them we would need to reschedule as I had another appointment to get to. At that time, I found my car was ready and no one had come to tell me. I am not sure whether my car had been ready for one minute or one hour or more. I am aware that they were very busy that day and that may have led to the lapse. I also had a problem on the previous recall in December, as did my son who has the same car and needed the same recall. Would I recommend this dealer to a friend? I will check yes, as we have been treated fairly and courteously at this dealership, but I would also tell my friend of the issues I have had, although relatively minor, with the Service Department.Hello, Thank you for sharing your experience, and we truly appreciate your continued trust in us. We apologize for the delay and communication lapse during your recent visit for the recall check. It's important to us that every customer is kept informed, and we're sorry that we fell short in this instance. Your feedback is invaluable, and we’ll use it to enhance our service. We look forward to making your next visit a more seamless experience! Thanks again from Honda of Keene!
Tire replacement
by Dabblin' Deb on 02/25/2025Treated with great customer service, from making a change for my scheduled appointment in the morning, the woman that took my call was very helpful changing the details of my visit to fix my tire. Upon arrival in the service department I… was greeted immediately Nathan was very thorough with the explanation of what would be done for my tire. Thankfully this was covered by my tire purchase warranty made in November. Great service Thank youHello, Thank you for the wonderful review! We’re so glad to hear that you received great customer service from start to finish, from the helpful call to the thorough explanation by Nathan. We look forward to assisting you with any future service needs! Thanks again from Honda of Keene!
Recall and service
by Mikey123 on 02/21/2025Nathan was a great service advisor very helpful and knowledgeable about my vehicle will be back for all my future service needsHello, Thank you for the great feedback! We’re so glad to hear that Nathan was helpful and knowledgeable during your recall and service visit. We truly appreciate your trust and look forward to assisting you with all your future service needs! Thanks again from Honda of Keene!
Accommodating and supportive
by PurpleStraw on 02/18/2025Broke down recommended service with images and offered friendly service. Nathan was very supportive and helpful throughout the whole process!Hello, Thank you for sharing your experience! We’re so glad to hear that Nathan was accommodating, supportive, and helpful throughout the process. We truly appreciate your recommendation and look forward to serving you again! Thanks again from Honda of Keene!
Recalls
by Jddsimran on 02/11/2025I had several recalls that needed to be done on my Honda Accord. They were performed efficiently within the timeframe that I was told it would take. They also did a free inspection of my car and informed me of a few other things that I… should take care of in the future. Pleasant to deal with.Hello, Thank you for your great review! We’re glad to hear that the recall work on your Honda Accord was completed efficiently and on time. We appreciate your trust and look forward to assisting you again. Thanks for choosing Honda of Keene!
Service
by Mr.Fred on 02/11/2025Respectful, professional and courteous team.Hello Mr. Fred, Thank you for your kind feedback! We’re so glad to hear that our team provided respectful, professional, and courteous service. Your recommendation means a lot to us, and we truly appreciate your support. If you need anything else, we’re always here to help! Thanks again from Honda of Keene!
Lisa
by LisaG11 on 01/28/2025updated 02/04/2025My service advisor,quickly assisted me and informed me at all times of what he needed to do to get my car in for an oil change. I told him I had a limited amount of time due to another commitment. He proceeded to quickly have the oil change… service finished, and informed me of two other services that were necessary for safety and performance of my car. I asked him if they could be done in a specific amount of time as I have another engagement he said yes and they were even done a little quicker. Thank you so much for your Customer Service, JohnHello Lisa, Thank you for sharing your experience! We're so glad to hear that John was able to assist you quickly and efficiently, while also keeping you informed throughout the process. We truly appreciate your feedback and if you ever need anything else, don’t hesitate to reach out! Thanks again from Honda of Keene!
Fenton Honda Professional Dealership
by FFlaman on 01/28/2025updated 02/03/2025Everyone at the dealership was professional The service was also very professionalHello, Thank you for your kind feedback! We're so glad to hear that you had a professional and positive experience with both our team and service. We truly appreciate your recommendation and look forward to assisting you again in the future! Thanks again from Honda of Keene!
Under trained
by Bones000 on 01/25/2025updated 02/03/2025We contacted this dealership since I purchased my previous car from them with no issues. Well….things do change. Attention to detail not their thing. We asked for all paperwork and the care to be ready when we arrived since traveling… distance. Not! Only ones there but waited hours and had to keep asking what was the hold up. Title not even there, paperwork missing numerous data for registry, etc…Hello, We apologize for any inconvenience or misunderstanding. Please email customercare@fentonautosales.com with your name, email and phone number so we can look into this further and come to an appropriate resolution. If you would prefer to call, you can reach our Operations Direction at 603-354-5120. Thank you - Honda of Keene
Brake pads inspection
by Karina Mac on 01/23/2025updated 01/31/2025Service people always so attentive. My car was checked and determined the scratching noise may have been caused by salt, dirt and they cleaned that and nothing else needed to be done. But about 1 mile from the dealership the noise was back… but more quietly. When it was time to go up the hill by my house the noise was completely back. I called Honda and let them know. They told me to keep an eye on it and as soon as car wash was opened to bring it for a wash to see if it improves.. For the reason that noise is back I have to give some “nos” on survey here.Hello Karina, We apologize for any inconvenience or misunderstanding. Please email customercare@fentonautosales.com with your name, email and phone number so we can look into this further and come to an appropriate resolution. If you would prefer to call, you can reach our Operations Direction at 603-354-5120. Thank you - Honda of Keene
It was all solved. I updated my report a while back letting you know that it was dirt/salt creating the scratching noise as suggested by the service representative at Honda.
Fair and Easy! HIGHLY RECOMMEND
by Eric_603 on 01/18/2025When purchasing a certified pre-owned passport, Honda of Keene was very fair and helpful. The deal was made online using and honoring all fair KBB values for both the purchase and trade-in. Arriving at the dealership, the staff was friendly… and the numbers did not change. This is my second great experience with Honda of Keene. HIGHLY RECOMMEND!Hello Eric, Thank you for your amazing review! We're thrilled to hear that your experience with purchasing your certified pre-owned Passport was fair, easy, and transparent. We truly appreciate your loyalty and your recommendation. We're looking forward to assisting you again in the future! Thanks again from Honda of Keene!
car service
by julie scala on 01/07/2025updated 01/13/2025Nate at Honda of Keene handled a recall and emission light service. He gave efficient, clear and professional details. The work was done under warranty; which Nate handled for me. I am very pleased with the experience.Hello Julie, Thank you for your fantastic review! We're so glad Nate was able to provide clear, efficient, and professional service while handling your recall and emission light issue. We truly appreciate your recommendation and look forward to assisting you again in the future! Thanks again from Honda of Keene!
Owner
by donthaveone on 12/20/2024updated 12/27/2024Everything was fine, courteous and expedient.Hello, Thank you for your feedback! We’re glad to hear you had a courteous and efficient experience with our service team. If there’s anything else we can assist you with, please don’t hesitate to reach out! Thanks again from Honda of Keene!
Recall
by Pam posey on 12/20/2024updated 12/27/2024I was very surprised when I got a call that my car was ready in an hour and fifteen minute later but before that he wasn’t gonna do the work because didn’t have the part until I spoke up and said I canceled my first appointment a week prior… so u had plainty enough time to have the part in and then the service representative changed his tune. And not only that if the work couldn’t get done out of curiosity I asked about a loaner Nathan said that you could not get me a loaner. The scheduled first appointment was Tuesday December 10, 2024 had to cancel because I didn’t want to wait around in the service station for my car to get repaired and my ride fell through then I made another appointment which was Thursday the 19th 2024. I was happy that the work got done and I hope this doesn’t happen to me again in the near future.Hello Pam, We apologize for any inconvenience or misunderstanding. Please email customercare@fentonautosales.com with your name, email and phone number so we can look into this further and come to an appropriate resolution. If you would prefer to call, you can reach our Operations Direction at 603-354-5120. Thank you - Honda of Keene
Recall fix and state inspection
by JennyKa on 12/24/2024Nathan was my service rep and he did a great job letting me know what was happening with my fix and letting me know what everything was going to cost. In and out in the expected time!Hello, Thank you for sharing your positive experience with us! We’re glad to hear Nathan provided excellent communication and kept you informed throughout your recall fix and state inspection. We truly appreciate your trust in us and your recommendation. If you need anything else, don’t hesitate to reach out! Thanks again from Honda of Keene!
CRV Recall
by Patricia on 12/16/2024This was my first experience with the service department at Honda of Keene and it was excellent, my car was taken right in and was done well within the time frame given plus I found the service department people very friendly and… knowledgeable.Hello Patricia, Thank you for sharing your positive experience with our service department! We're so glad to hear that your CRV recall was handled efficiently and within the given time frame. We truly appreciate your recommendation and look forward to serving you again in the future! Thanks again from Honda of Keene!
recall
by honda recall on 12/07/2024updated 12/16/2024Done veryprofessonally and the sevice writer was great!!!!!!!!!!!!!!!!!!!!!!!!Hello, Thank you for your great feedback! We're thrilled to hear that your recall service was handled professionally and that you had a positive experience with our service writer. We truly appreciate your recommendation and look forward to assisting you again in the future! Thanks again from Honda of Keene!
Michael P. Bentley, Owner
by Michael on 12/12/2024My 2018 Honda CRV went into limp mode with all lights flashing on the dash. Problem diagnosed and resolved by the replacement of the four (4) fuel injectors. Prompt service, good communication and fair price.Hello Michael, Thank you for sharing your experience! We're glad we could promptly diagnose and resolve the issue with your 2018 Honda CR-V. If you have any further questions or need assistance in the future, we're always here to help. Safe travels and thanks again from Honda of Keene!
2025 Honda CR-V
by Corliss on 12/04/2024updated 12/11/2024Other than a really long wait, working with Jim Lapointe was a pleasure.Hello Corliss, Thank you for your feedback and for choosing us for your 2025 Honda CR-V! We're glad to hear that working with Jim was a pleasure. We appreciate your patience during the process and will continue striving to make every experience as efficient as possible. Enjoy your new CR-V, and thank you for recommending us!
Honda of Keene service rating
by Torykaz on 11/29/2024updated 12/05/2024Talking with leasing service representative and with maintenance service person.Both people were very knowledgeable, polite, and helpful in making decisions about my concerns.Hello, Thank you for sharing your positive experience with us! We're thrilled to hear that both our leasing and maintenance representatives were knowledgeable, polite, and helpful in addressing your concerns. If there’s anything else we can assist you with, don’t hesitate to reach out. Thanks again from Honda of Keene!
Honda of Keene is committed to covering the powertrain of your new Honda forever!
Program covers repairs to components of the engine, transmission, and drive axle including seals and gaskets
Program is offered free of charge exclusively to Honda of Keene customers.
No time limit. No maximum number of claims. No aggregate dollar claim amount per life of contract.
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- English
- Spanish
Hello Dorothy, Thank you for sharing your experience! We’re thrilled to hear that your service advisor provided excellent service and thoroughly explained everything being done to your car. We’re glad you were pleased with the entire process and look forward to assisting you again with your future service needs! Thanks again from Honda of Keene!
by Tia Messer on 03/19/2025