Honda of Keene
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Dealership Service Review
service Rating
Brake pads inspection
Written byon 01/23/2025
updated 01/31/2025
Service people always so attentive. My car was checked and determined the scratching noise may have been caused by salt, dirt and they cleaned that and nothing else needed to be done. But about 1 mile from the dealership the noise was back but more quietly. When it was time to go up the hill by my house the noise was completely back. I called Honda and let them know. They told me to keep an eye on it and as soon as car wash was opened to bring it for a wash to see if it improves.. For the reason that noise is back I have to give some “nos” on survey here.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Karina McClarnon on 02/17/2025
It was all solved. I updated my report a while back letting you know that it was dirt/salt creating the scratching noise as suggested by the service representative at Honda.
ReportTia Messer on 02/17/2025
Dealer Response
Hello Karina,
We apologize for any inconvenience or misunderstanding. Please email customercare@fentonautosales.com with your name, email and phone number so we can look into this further and come to an appropriate resolution. If you would prefer to call, you can reach our Operations Direction at 603-354-5120.
Thank you - Honda of Keene
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