Grappone Ford
Today 7:30 AM - 7:00 PM
Customer Reviews of Grappone Ford
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The following reviews are more than two years old. They are not included in the overall rating.
260 sales reviews
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Alan R
by Alanrich on 04/04/2018The people there are very friendly and knowledgable, they have a no gimmick up front price, and give you a real cash offer for your tradeMy experience at Grappone was top notch and everyone there is down to earth
by pelletsgirl06 on 02/22/2018Our sales person!! There was zero pressure on making a fast decision, there were no threats that the price would go up the next day! My phone did not blow up with a million calls a day. She allowed us to see numbers and go home and think… things through without hounding me!! Taylor made the purchase of my new/used vehicle very pleasant and painfree.Honest Dealer
by requa64 on 02/20/2018Low pressure sales approach and honest interaction without games. From the test drive to the trade-in offer, I never felt like there were any games or pressure.Review
by Linda338 on 02/08/2018updated 02/16/2018Staff was very friendly and knowledgeable about Ford and other products and the financing was made easy, again by knowledgeable staff who took the time to find the best finance deal for me.Happy customer at groppone ford
by Beau1056 on 02/01/2018updated 02/16/2018sales person was extremely polite and knowledgeable. I liked the way the team evaluated my trade in. After the sale they still found ways to save me more $ After the sale the salesman spent time even after closing to go over all aspects of… new truckEmma is the best!
by jennasue09 on 01/30/2018updated 02/08/2018Emma is the most enthusiastic, kind and patient sales person I have ever worked with. She has been working with me for what feels like a year now on getting me out of my Chevy and back into a Ford product and I couldn't be more happy with… my purchase! I love my 2018 Escape and the whole experience was just super smooth and stress free. I'm going to send everyone I know to purchase from Emma in the future.Great Experience
by JudithZ on 01/21/2018updated 02/06/2018Everyone that I dealt with was pleasant and knowledgeable; from Jill who made the first contact, Bret who was our salesperson and Lindsey who did our financing they were great to work with. I felt that every interaction was handled in a… professional and efficient manner I have been in dealerships before where I felt that I was being "passed" from person to person for up-selling and to keep me as confused as possible about buying a car. The staff at Grappone Ford was the exact opposite.Great experience
by mrmarchg on 01/13/2018updated 01/22/2018Not having to negotiate on pricing was a huge plus, Adam was knowledgeable and friendly and made the purchase easy from start to finish.Great experience
by JGMBedford on 01/13/2018updated 01/22/2018I haven't bought a car for quite some time but I was ready for a new car so I went to Grappone's where my son-in-law bought his car. What a great experience. Upfront pricing, no haggling (thank goodness), extremely helpful and friendly… salesperson who was very accommodating and knowledgeable about all of the brands of cars sold and a relaxing atmosphere to look around in. It was a great experience and we go a great deal on a brand new Ford Escape.Overall Great Experience
by Jaredwi1 on 12/27/2017updated 01/03/2018Adam was fantastic from start to finish. He helped to explain all of my options and benefits clearly, and I didnt feel pressured at any point during the selection. The process took longer than I had anticipated, and I was running very… behind to take my niece to the airport to catch a flight. When he was able to, Adam went and rolled his sleeves up to help get the truck processed through re-conditioning faster. I was very impressed.Ask for Adam
by MichaelFol on 12/01/2017Adam was wonderful. Very genuine. He was so easy to talk to and his being up front with the best deal made the whole process that much better. No dealership games of going back and forth on prices and haggling. Plus he found and got the… exact car we wanted at no extra costC-Max
by GambleGlenn on 11/30/2017updated 12/05/2017The salesman was pleasant and the entire process was painless. They are always courteous and efficient at Grappone Ford in Concord New Hampshire.New Car
by DSteelman93 on 11/30/2017updated 12/05/2017Everything felt really personal. Even though some things happened that were not expected, the team at Grappone didn't make me feel like I was causing them any trouble and exceeded my expectations.Easy, no pressure, great Sales and support people
by Michael610 on 09/26/2017updated 10/10/2017No pressure! Rob was very knowledgeable and informative and his casual demeanor made conversation and questions easy . Lindsay did a great job finding the best available financing and Hannah was very efficient during the close process.Best Car Experience EVER
by Keely333 on 09/20/2017updated 10/02/2017I originally called over the phone and was thrilled at the fact they were going to put the car I was interested in on hold for 24 hours so it wouldn't get sold from under me like the first dealership I went too. I ended up going to the… grappone the day I called instead of the next day and spoke to Brandon who was super awesome and understanding. The next day I had Bret his optimism and enthusiasm was awesome. I also met Lindsey the team leader. Everyone was so nice and really worked hard to help me get a vehicle. I honestly love this place.Grappone Ford
by Cbunner on 09/28/2017Friendly knowledgeable staff. Up front pricing and complete transparency on rebates, incentives, and financing. Excellent service. No pressure to buy "Extras" All additional services explained clearly, with associated costs.2017 Ford Edge
by Livefreestate on 08/28/2017updated 09/12/2017Adam and Rob were awesome; extensive product knowledge and hassle free buying process. The entire experience from factory order with Adam to delivery with Rob could not have been better.Dave Andrews
by Davidand3 on 08/24/2017updated 09/11/2017Everyone was friendly and helpful, that's why I keep going back to Grappone Ford Mazda. I always enjoy talking to the folks here and trust the service people to do me right.Great Experiance
by splante on 08/18/2017updated 09/07/2017The staff was very friendly and there was no pressure to buy just to make sure I was going to be happy with my choice of vehicle. Answered all questions very knowledgeable about the vehicles and features Brandyn Boynton was my salesman did… an awesome job and stayed to do is the sale and teach me the features on my new truck.Ford F150 2017
by Nicholas20 on 08/09/2017updated 08/23/2017Customer focus was/is excellent. The no haggling was actually better than traditional buying experience. Vehicle appraisal and purchase process fair and quick.Very good organization
by dfharris on 08/15/2017Emma was detailed about the company and Low sales pressure and good follow up. Emma listened to our preferences and worked to find the right configuration.
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