Lithia Volkswagen of Reno
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Customer Reviews of Lithia Volkswagen of Reno
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59 reviews
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Great Service DepRtment
by Wamckay on 06/22/2016Our service adviser, Jade, couldn't have been nicer or more professional.Car Buying ONLY
by Petey77 on 06/01/2016We are a Honda family but decide to take a look at other cars. When we went to Lithia Volkswagen, we were greeted quicklyl. We told the dealer that we wanted to purchase a car for our son who is graduating from the local university and he… showed us exactly what we need and wanted. No over sell. The dealer held the car and drove the car with a big red bow on top to our house so that we could surprise him. All of our questions were answered to our satisfaction & we asked many. This was one of the best car buying experience we had. Thank you,New delivery made right
by Gjavahead on 05/03/2016updated 05/18/2016We purchased a new 2015 Golf. Initially when we took delivery the car was not cleaned up and had hard water deposits all over it. Once notified of the issue, the dealer made certain that the car was then prepared properly, even offering… to have it taken to a local detailer of my choice! Thank you for making it right in the end.Very helpful
by Rjc0885 on 04/29/2016My experience with this dealership was very smooth and quick. Bobbi was my salesperson and she was wonderful. Bobbi is no pressure, but works with/for the customer. Like I stated before, it was test drive, paperwork, discussion, and… drive away; simple.10/10!
by AshleyRambles on 04/01/2016updated 04/07/2016Great service! I was in and out in a reasonable time.Engine Repairs
by Lloyd2016 on 03/20/2016updated 04/04/2016Timely repair with progress reports almost daily. Very professionalVWGREAT
by rebelsdad on 02/29/2016updated 03/08/2016What can I say, VW welcomed me and my dog Rebel. they did the work and did it well in a timely maner. ThanksService with integrity
by Marlene2275 on 01/07/2016Tarian and Adam went above and beyond. They stayed late so that we could travel back to California that night rather than having to stay over again in Reno. Good people!Very well taken care of with my service
by Keegferr on 01/08/2016Had an amazing experience with the service team at Lithia Volkswagen. Brought my car in for a freak issue and they were able to take care of it in less than 24 hours and did everything they could to keep the cost down for me. They also… showed me exactly what needed to be done and explained it in a way that made sense to a non-car guy like myself and helped me feel that they weren't just tacking expenses on to make a quick buck. It really meant a lot to me as the repair came at the worst time for me financially, so any little bit helped. Thrilled about the result and I drive assured in the knowledge that everything is running as it should. Thanks, guys!Don't have yitle
by Tardieu on 12/09/2015Later busy at the momentVehicles at VW Reno
by Debraunr on 11/20/2015updated 12/03/2015I have purchased 3 vehicles at this VW Dealership in the past 10 years. Richard, the master mechanic is the reason that I stay with this company. Maya, is the other reason that I stay with this VW Dealership.Very helpful
by RenoDrwe on 11/05/2015updated 11/16/2015Dropped our car off for a chip in the sidewall of the tire. Promptly fixed and staff was great with communicating status5 Stars
by 2005RagTop on 11/11/2015Special "Thanks" to Scott, Andy and my Tech Brian, for their unwavering professionalism representing Lithia VW Service of Reno. The next service for my Rag Top will be the 60K Recommended. I will schedule that when it stops snowing!Lithia VW of Reno Continues to deliver
by Thomas4454 on 10/06/2015Scott Martin runs a tight ship at the local Lithia VW dealership. My service representative Andy was prompt, honest and extremely courteous. this is one service department who finally got it rightQuarterly Oil Change and Checkup
by Review_Service on 09/12/2015Quick service and informative checkup. Michael Dryel, the attendant, was 100% perfect. The service person also seems to have been excellent. Very happy the service person noted the tire wear and that Michael brought it to my… attention. Additionally, Michael's very courteous attitude is also very much appreciated.Saved by Scott
by TowedfromCA on 09/09/2015Scott the Service Mgr was awesome, from the initial encouraging contact when we were arranging the distant tow from CA, to welcoming us at dealership on a Saturday, and even personally driving us to an excellent nearby restaurant for lunch.… Very personable, knowledgeable and trustworthy, an uplifting note amidst our travel plans falling apart.Always treated fairly.
by Candace_Reno on 08/06/2015updated 08/14/2015I have been a client of Lithia Volkswagen in Reno since 2003. I have always been treated fairly and with respect by both the sales and service departments. As a family, we have purchased 5 cars from them over the years. I recently… purchased a 2015 Jetta SE. I love my new car!Amazing-easiest car purchase ever!
by Robert_Thorn on 08/14/2015After spending considerable time (Just ask my wife & daughter!) researching cars of all the major brands- the 2015 VW Golf TDI suited our needs the best. We made two trips to the Lithia VW dealership, I would have made additional trips,… but my wife convinced me that we should just by the car that night! The sales team and finance team were terrific-very patient and understanding. We made the decision to purchase very late in the afternoon mid week. Even after keeping everyone well into the evening- we never felt rushed, and our concerns/questions were always received with cheerful attention, and addressed to our complete satisfaction. Thank you, Lithia Volkswagen of Reno!Service visit
by NCon on 07/28/2015updated 08/06/2015Great customer service. Our assigned service rep was very personable, polite, thorough and knowledgeable.Great Service
by 2n2r4 on 08/04/2015Service help was prompt and efficient.We love our VW Golf TDI
by LHATCH on 07/12/2015updated 07/22/2015Raffey was outstanding and gave us space and time to make our decision. What a great car buying experience. We love it!
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