Lithia Volkswagen of Reno
Dealership Service Review
I have taken my car in three times for overheating, VW did a cooling system flush, and it worked for a while. On my last visit, I was given a $3,000 quote for fixing the car. Lithia Volkswagen quote was for a new water pump, timing belt, some electrical box that had melted and now the cooling fans weren’t working. I took the car to a friend’s house, he looked at it and told me that there was an air bubble in the cooling system and the wires to the fans need to be changed. I paid Lithia VW to look at my car and give me an honest quote for fixing my car. VW master mechanics have forgotten what basic troubleshooting is. I can’t believe I had to pay over $125 for that. On the customer review it asked if I would like to be called, I replied yes, still waiting for the call.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable