Skip to main content

Lithia Volkswagen of Reno


1050 East Plumb Ln. #110, Reno, NV 89502 (map)
Today 8:30 AM - 8:00 PM
Sales Rating
Recommend:
Yes (0) No (2)
Service Rating
Recommend:
Yes (0) No (2)
Back to Service Reviews

Dealership Service Review

2 out of 5 starsservice Rating
I shouldn't have to pay for a bad inspection.
Written by Frank on 07/14/2019

I have taken my car in three times for overheating, VW did a cooling system flush, and it worked for a while. On my last visit, I was given a $3,000 quote for fixing the car. Lithia Volkswagen quote was for a new water pump, timing belt, some electrical box that had melted and now the cooling fans weren’t working. I took the car to a friend’s house, he looked at it and told me that there was an air bubble in the cooling system and the wires to the fans need to be changed. I paid Lithia VW to look at my car and give me an honest quote for fixing my car. VW master mechanics have forgotten what basic troubleshooting is. I can’t believe I had to pay over $125 for that. On the customer review it asked if I would like to be called, I replied yes, still waiting for the call.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Not Applicable

Add a Comment

Only letters, numbers, and spaces will be accepted.

Character limit: 30
Character limit: 7500
Please review your comments carefully before submitting. Once submitted, they cannot be deleted or changed. All reviews and comments to Edmunds are subject to the terms of our Visitor Agreement.