Customer Reviews of Mercedes-Benz Of Reno
Review type:
Great experience buying
Great experience
by AReneeL on 05/16/2025The moment I walked in, every employee that passed by asked if they could help. Very welcoming and a great improvement from prior visits.Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
Great experience buying
by Nancy on 04/11/2025I had a great buying experience working with Marcos and Steve. Steve called me several times after the sale to answer questions and to make sure I was satisfied with my new GLA. The pricing was right in on the new car and my trade in. I’m… very happy with my experience.Hello Nancy, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.
Wonderful experience, thank you MB of Reno!
by Tyler J on 10/21/2024I recently had the pleasure of purchasing a Mercedes GLC from Mercedes-Benz of Reno, and I couldn’t be happier with my experience! From the moment I stepped onto the lot, I was greeted with warmth and professionalism, but it was my… salesman, Chance, who truly made this experience exceptional. Chance is hands down the kindest and most down-to-earth salesman I’ve ever worked with. His extensive knowledge of the vehicles and the entire buying process made me feel confident and well-informed every step of the way. He took the time to understand my needs and preferences, ensuring that I found the perfect GLC that matched my style. The dealership was clean, and the staff all smile at you in passing. When I signed for the vehicle, it was detailed thoroughly, inspected for safety, and they even connected my phone to my new car before leaving! Refreshments were also provided throughout. Everyone from the sales manager to the finance manager was well informed, excited, and a pleasure to work with. Following my purchase, the team reached out to congratulate me and make sure all was going well with the new car. What a wonderful experience! Thank you, Chance and team!We are pleased to hear you had such a positive experience with us, Tyler! If you ever need help, just give us a call. Happy motoring!
Better then expected
by I Buy Cars on 06/24/2024Marcos cannot be beat for Knowledge and Service! His personality is Tops.Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Reno! Don't hesitate to call us if you ever need anything. Be safe on the road!
Mercedes Benz GLE
by brandyruiz on 06/19/2024Best experience EVER buying a car! Our salesman Ilya was incredible! His knowledge and expertise were phenomenal! I love my new car and I couldn't of had a better experience ! Thank you soooo much!!Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Sonia
by Sonia1980 on 04/22/2024Easy. Made appointment, availability was next day. Dropping off vehicle was swift, efficient. Friendly serviceman. Answered all questions.Hi, thank you for taking the time to let us know how we did. We hope you have a great day!
Paul B
by Pleased on 03/29/2024The sales team were welcoming, knowledgable, took time to show and explain each vehicle options. My sales person Akeem was great. He followed up, had good customer service and patience. The finance team and Javier the technical specialist… were excellent. Good overall experience. I purchased a GLE.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Purchase of a 2018 RAV4
by Debdanm on 03/23/2024Steve was very helpful and walked us through the whole process. We brought cash and I guess it was a problem for the finance manager, but we didn’t know otherwise we would’ve brought a check.Hi, we are very happy we could provide you with a positive experience! If you need more help, our team is available to talk -- safe travels!
Reno Mercedes Benz Offers Excellent Service
by BradMamer on 01/27/2024At year-end 2023 I traded in my 2020 GLE for a 2024 GLE 53. From the new GM, Tom, to Sales Manager, Nick, my AMG Sales Specialist, Chance and my new Service Advisor, Desiree, I received top-notch, friendly and professional service. My… trade-in and new financing through MBFS was an equally top notch experience. Having moved from Las Vegas two years ago, and after over 13 years of great experiences with Fletcher Jones MB, I was thrilled to experience the same high level of service and care.Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Poor service experience.
by Nicholas on 01/14/2024Service center did not look at car even though they had it for 2 days. They refused to accommodate another service appointment. No return call from service manager after calling to express my concerns.Hi Nicholas, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow-up.
Sale by Akeem
by Pam Franco on 01/05/2024We had Akeem Smiley as our sales rep. We couldn't ask for a nicer young man. He did everything he was able t make sure we were happy with our purchase and t get a good price on our old carHi Pam, we're happy you found Akeem to be so supportive during your experience here at Mercedes-Benz of Reno. If you ever need help, just give us a call. Happy motoring!
Drop in service.
by New Customer on 12/13/2023They were great! Neither of use sure if we could make the appointment work but they did. And they didn't add any unnecessary work. And they didn't even know me. Thank you!!!Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!
Great selections of vehicles
by Wayne918 on 11/26/2023I am very picky when it comes to choosing the vehicle color and options. Even though I had a hard time finding the right vehicle at even bigger dealerships, I was able to find the right car here.Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Car service
by Xoveeeena on 11/19/2023I just moved out here to Nevada for work im from California. I went to Cali for the weekend but when I was coming back my started to act funny, opening the trunk, locking, unlocking the doors & lights started to flicker on & off. Im not… from here I usually go to the dealership in Sacramento but I don’t regret coming to the dealership here in Reno! I was able to book an appointment using the online booking service & was able to get a same day appointment, got the car in & out at a reasonable time frame. Desiree was amazing really nice, communicated with me the entire time the car was being serviced. She also sent me a link of what was being done to the car & the price & what was recommended should be done on top of what was needed. They had given my car a car was before it was given back to me, definitely would recommend to s friend!Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We appreciate your recommendation of Mercedes-Benz of Reno and we hope to be of service again in the future.
Excellent Car buying experience
by Lee on 11/15/2023In these current times finding a car dealership that’s doesn’t charge over MSRP can be a bit challenging. I was in search of a Mercedes Benz but found several dealers charging a “dealer mark up” of $4,000 to $,5,000 over MSRP. After an… extensive and exhaustive search both locally and out of state, I was having difficulty finding a dealership willing to sell at MSRP, that is, until I came across Chance, at Mercedes Benz of Reno. After determining that the dealership was willing to sell the car at MSRP (without any dealership markups), I decided to fly down to further discuss a possible purchase. After deciding on the vehicle, I found it wasn’t readily available on the lot, and I would have to special order the car, which, would take several months to receive. During the waiting period, I was in constant communication with my salesperson, Chance. I was updated periodically on the progress of the build and received timely responses to my plethora of questions. After a few short months my vehicle arrived. The car was equipped with all my requested options and without any “additional” dealerships add ons. The entire process was pretty painless and went very smooth, and at no time did I feel pressured and/or obligated to purchase the car. Chance, did a great job as my salesperson. He was very professional and exhibited an extensive knowledge on the Mercedes brand and the various vehicles in the fleet. I found both he and the dealership to be honest and forthcoming, which, only enhanced my overall positive buying experience. I would be remiss if I didn’t acknowledge two other individuals who were involved in purchase. Scott And Javier. Although, I opted to wait on the service packages, Scott (finance director), did a phenomenal job in presenting and explaining the various options available to me. With the myriad of systems and operational functions that make up a GLS, Javier (product concierge) was instrumental in demonstrating and explaining the nomenclature of each, which, I found extremely beneficial. Their assistance coupled with the customer service provided by Chance from the onset and throughout the entire process is commendable. It’s evident that this dealership keeps customer satisfaction at the forefront and continuously strives to embody and implement those guiding principles which, shapes each and every customer interaction. The criticality of a dealership fostering a meaningful and longstanding relationship with its customers is imparative and can’t be overstated. It’s a mindset that’s created internally and requires the buy-in of all personnel at the dealership. This mindset was clearly showcased in the customer lounge in a framed piece which, hangs on the wall and is signed by staff highlighting the dealership’s pledge to meet and/or exceed customer expectations. This speaks volumes of the dealership’s genuine desire and steadfast commitment in wanting to provide the highest level of service possible. So, if your looking to purchase a Mercedes Benz from a dealership that’s honest, has great customer service and offers a low key and stress free buying environment, I would highly recommend visiting Mercedes Benz of Reno.Hi Lee, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Reno! We appreciate your recommendation of Mercedes-Benz of Reno and we hope to be of service again in the future.
Service at MBZ Reno
by Htorman on 11/02/2023Check in facilities are poor. Otherwise, service writer was excellent. Waiting area needs an upgrade.Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
2020 sprinter
by Sprinterreno on 10/31/2023They don’t even deserve the one star I had to give. I ordered and bought my van from Reno dealership. It was great for 30,000 miles. The last 1000.00 I have had issues with my cruise control, turbo, pedal and digital speedometer. My van… does not have a code but it has been in and out of this shop all summer. There is no record of what has been looked at or what needs to be fixed. I got the gm involved took him for a test ride and he got videos of some of the issue. The most recent 2 weeks later they don’t have any answers. It’s no longer a priority and nobody communicates with me or each other. I wouldn’t waste your time. They only have one guy who might know what’s he’s doing in the back but no guarantee you will get him working on your rig. Take it to Rocklin and save yourself.Hi, we are deeply disappointed by your experience at Mercedes-Benz of Reno. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (775) 260-4602 to discuss what we can do to help.
Recall service
by Shirley on 10/26/2023Diseree was very helpful and concerned about my car!Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Best service
by Mrs Long on 10/10/2023William Goodpasture is the best service advisor I had worked with in this dealership. He is professional, and he is a great communicator. He always goes above beyond what my car needs . “ Thank you William”Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Reno. Drive safe, and we'll see you on the road.
Great experience!
by Rogers01 on 10/03/2023Jaclyn spent hours with me picking out the perfect car and going over all the options that I liked. She made the process fun and stress free! Nicholas was also great, very knowledgeable and professional. Best customer service in Reno!Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Service representative was helpful.
by RenoRe a on 10/04/2023My vehicle was taken in for free service check for which an appt was made. No matter what it seems to take so much longer than expected. There's nothing to do but wait.Hello, thank you for taking the time to leave us feedback. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (775) 260-4602 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Mercedes-Benz Sprinter
Mercedes-Benz GLB-Class
Mercedes-Benz GLE-Class
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello Nancy, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.
by Sandy Karon on 04/15/2025