Lithia Reno Subaru
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Customer Reviews of Lithia Reno Subaru
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Mike Romero - Sales
by fuzleford on 06/16/2016Our sales person Mike Romero was awesome! Just a great experience working with Mike. I have told numerous people to go and talk with him for their car purchase. Extremely professional, polite, smart and hard worker. He truly worked for me.… I love it! I have never recommended a car salesman, but I have for him. Mike Romero is top notch. You should feel lucky he is with your dealership. I was debating between a Nissan and Subaru, Mike Romero was the difference. Blew the other's out of the water. And Mike was the difference between purchasing with Lithia vs. Hohl in Carson City. The GSM working that night sucks!! He never came and thanked us for the business and walked passed me and didn't acknowledge me when Mike Romero was showing me the features of the vehicle after the sale. Kind of made me mad. a much needed course on customer appreciation and professionalism could help, but he's so far off there might not be any hope left. When my friends and family ask how my experience was, I say Mike was awesome, his management is complete opposite. Wish I could say something positive about management, but I can't. that bad!!Very happy
by subarufun on 06/04/2016Extremely happy with the purchase of our new Legacy, and the help we received from Steve and Babul.Great experience!!
by Nicolealex on 05/16/2016updated 05/31/2016My experience was great! Cosmin was so helpful with my purchase!Okay
by Marrina on 05/04/2016updated 05/16/2016The bulk of the deal went fine. However I do not like being told I am paying 2500 for a warranty and being charged 2700. I left a message for the sales person regarding it and have been ignored. This is the reason I will no longer recommend… you to my customers (I own and auto shop).subaru purchase
by Cory67_ on 05/04/2016I bought a Subaru Impreza from you and was happy with the salesman Ricky from the beginning; he was very courteous, listened to what I wanted with no high pressure sales. This is the 2ND Subaru I have bought from this dealership. I highly… recommend this Subaru dealership.2016 Forrester
by LT26166 on 04/30/2016Mike my sales person at Reno Lithia was awesome, took a lot of time with me as I was upgrading from old technology to new technology. The sales process went timley and smoothly. I obtained some accessories at the time of purchase and the… parts department was excellent. My overall experience was wonderful and I am very pleased with my purchase.Legacy
by pegbuyer on 03/19/2016updated 03/29/2016I investigated possible cars to purchase through consumer reports. I decided the Subaru Legacy best met my needs. They had a TrueCar quote which I used to purchase the car at a fair price. The purchase went very smoothly and was not too… time consuming.Yaris for College
by VehicleGuy on 03/18/2016updated 03/29/2016The 2012 Toyota Yaris was my second purchase from Lithia Subaru. Tomas took care of me both times and these were the most painless purchases I have ever experienced at a car dealership.great service for a great vehicle purchase
by Karincrosstrek on 03/19/2016I ordered a new Crosstrek and it arrived before the due date. This is my fourth Subaru and will not be my last. Lithia Subaru treated me very well and I fully support the dealership.Tom Virden is great!
by Alynnb90 on 03/18/2016I had such an easy time deciding on a car with Tom's help!Great service
by Subaru2rx on 03/05/2016Michael (Romeo) Romero provided great service helping me with my first car purchase. He let me know about all the options and what they would mean. He was very friendly and made the process go smoothly. I love my new Subaru.Forester Purchase
by davehunt2 on 02/04/2016updated 02/19/2016Michael Romero did a great job with my wife and I. Very friendly, personable, and not overwhelming with his sales tactics. We were happy with negotiated sales price of the vehicle.All Around Good Guys
by Bldnghrt on 02/17/2016I have to say my experience here was far more pleasing than what I have experienced in the past. Both Rich and Rob were funny, charming, and did not try to run me over with the typical car salesmen gig. I feel I was treated fairly and got… the car that made me happy. Very pleased with the experience and this is my first Subaru and I know it is cliche but it does feel like family. Thanks guysGood experience
by joycem5732 on 01/28/2016As difficult it is to purchase a new car, Brock and Paul too made it easy for me. Brock met with me this morning to explain some of the functions, is very patient with me. He said he would help me whenever I had any questions or… problems.Great Job, would buy from again!!
by mlennon on 01/20/2016I went into Lithia Subaru with the intention of looking at a few new cars and possibly buying or leasing. I did some research before going so that I wouldn't be blindsided or overtaken by not knowing the actual price. I was greeted by Jesse… W. (internet sales manager). He showed me around the lot and explained all the questions that I had. We started out with a low end base model that had more room than my car. With the research that I did, I wanted to look at something that would be further accommodating to me and my family. I mentioned a few features like the Eyesight feature and Jesse was able to show me a vehicle that had that equipped as well as other features that interested me. The room that I had in my previous vehicle compared to a Subaru Forester, was night and day. I could fit in it (Yea!!) as well as have plenty of room in the back compared to my car. We talked about the benefits of buying or leasing and how that would save me and my family financially. Jesse was willing to go the extra mile to help me and my family out with getting a new vehicle and was not into pressuring us into buying that vehicle that day. He was able and willing to go the extra mile to get us in our price range and down the road without having buyers remorse. He took the time to help us out with getting a deal that was accommodating to us and better than other dealerships in a further area. With that I didn't have to drive a great distance to travel and buy. I will definitely recommend to others to buy from Lithia and their staff as they were all kind and wonderful to deal with.No pressure sales
by Carolynfp on 01/08/2016updated 01/14/2016Our salesman was knowledgable, courteous, and pleasant to purchase our fifth Subaru. I would recommend seeing Paul Bushnell if you plan on looking at Outbacks at Lithia Reno.Very pleasant purchase experience
by Sacchan on 01/08/2016I have been buying my Subaru from this dealer for last 15 years and this time was the best purchase experience. The sales person was very pleasant, not pushy or dragging my time. They met my price request immediately for my trade in and new… car. I am extremely happy with brand new Subaru I purchased. It handles challenging snow consition very well. I will definitely come back again!Excelent and Easy
by Kev4355 on 01/03/2016updated 01/11/2016Got such a GREAT!!! deal I had to buy the car. The sales process was fast easy and everyone there was helpful and informed.Subaru WRX STI
by Katie262 on 01/04/2016This STI has been the best purchase. Choosing to purchase through Lithia Reno Subaru was efficient and I got exactly what I was looking for.Review
by michael96161 on 12/02/2015updated 12/18/2015Good sales service. Sales person greeted me promptly upon arrival. Sales person answered all questions and showed me the vehicles in which I was interested.Amazing TOM
by Krismiranda18 on 12/15/2015I left the Subaru dealership with a new car, a feeling of appreciation, and a new friend Tom. Tom couldn't have been more transparent and helpful in the whole process. This was my first purchase on my own and I felt honestly guided… throughout. Thanks tom for all the hard work you did for me.
Subaru Crosstrek
Subaru Outback
Subaru Forester
Subaru Impreza
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